Customer ReviewsforPayLink Direct

SCAM!! Paid $380 and told me it was for a year . Then they try bill my card every month. Dont let me cancel ! They laugh at you and say you cant do nothing about it. Stay away

Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on March 16, 2024, you purchased a home service contract from ********** Services (HHS). Our records also indicate that on May 22, 2024, the payment collected on April 16, 2024 was reversed due to a chargeback dispute. Furthermore, our records indicate that your home service contract was cancelled on June 3, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections.In an attempt to further assist you, PayLink forwarded the contents of your review to HHS. It is our understanding from HHS that you were informed of the twelve (12) monthly payments to be collected by PayLink when you purchased your home service contract, which you verbally authorized on a recorded line. Per HHS, your policy booklet was also issued to you on March 22, 2024 that outlined your coverage and payment terms. HHS has indicated that your home service contract was cancellable by you at any time upon their receipt of a written cancel notice.It is also our understanding from HHS that you did not contact their office prior to the April payment being reversed due to the chargeback. HHS has indicated that they contacted you on May 28, 2024, May 29, 2024, and May 30, 2024 to inform you of the past due status of your home service contract due to the chargeback. Per HHS, in each instance you ended the call prior to resolving the status of your policy. HHS has indicated that your policy was cancelled due to non-payment and no refund is due. For any further questions, please contact HHS directly at ************* for assistance. Thank you.

Very bad customer service. I called to cancel my auto policy and was forced to keep it another month to think about if I still wanted to cancel. I called the next month and was then harassed by the guy on the phone. I had to talk to him for 20 minutes trying to cancel this policy because he would not want to do it for me. He kept repeating the same thing and asking personal questions which were extremely unnecessary. I dont care how good of a policy it is, if I want to cancel something I dont want to spend ******************************************* and make assumptions instead of canceling what I demand to get done.

Hello ****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 17, 2024, you purchased a vehicle service contract from US ********************* Services LLC (USAPS). Our records also indicate that you called our office on April 25, 2024 to cancel your policy. Billing was suspended at that time, and you were referred to USAPS to complete the cancellation of your policy. Furthermore, our records indicate that your vehicle service contract was cancelled on April 25, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from ***** that you called their office to cancel your policy on March 8, 2024. Per USAPS, you agreed to keep your policy after they offered to lower the policys total premium and extended the payment terms. It is also our understanding from ***** that you called again to cancel your policy on April 25, 2024. Per USPAPS, as part of their standard procedure to ensure customers are fully informed before making a final decision regarding cancellations, they attempted to address your concerns and discuss your policys benefits. USAPS has indicated that they cancelled your policy per your request and issued a refund to you via check on May 2, 2024 in the amount of $195.16. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.

Paylink Vehicle Plan preys on senior citizens , my mother 86 with dementia was contacted and sold a vehicle warranty for a vehicle that has been parked for over 10 years. She has been paying $164.92 for years and we only found out by checking her bank statements looking to see where all her money is going, She cant drive because her condition and given she has dementia she had no idea over a phone what she was buying . COMPLETE SCAM ARTIST , if she doesnt get a full refund of all payments she has made, I will file a complaint with ***************************************************

Hello Roger, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your mother’s vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on June 15, 2021, your mother purchased a vehicle service contract from Auto Assure LLC (“Auto Assure”). Furthermore, our records indicate that your mother’s vehicle service contract was paid in full as of June 15, 2023. Accordingly, no further payments have been or will be collected from your mother by PayLink. Due to your mother’s stated condition, we are adding her name to PayLink’s internal list of consumers for whom we will not accept new accounts. In an attempt to further assist you, PayLink forwarded the contents of your review to Auto Assure. It is our understanding from Auto Assure that they have been attempting to contact you in order to resolve this matter but have been unable to reach you. Auto Assure asks that you contact their office and request the manager Scott in order to address your concerns. For any further questions, please contact Auto Assure at (800)600-2097 for assistance. Thank you.

Based on my experience and those of others in reviews before mine, of this company is not itself a scam company, it's one of the companies of choice for scam companies.

Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself. Our records indicate that on December 6, 2023, you purchased a home service contract from ********** Services LLC (HHS). Our records also indicate that on March 4, 2024, a manual online payment of $391.89 was processed via the PayLink customer website for your policy. On March 19, 2024, you contacted our office regarding that payment, requesting a refund as well as that you be sent a monthly invoice for future payments. Billing was updated at that time, and you were referred to HHS regarding the refund. Furthermore, our records indicate that the March 4, 2024 payment was fully refunded to your bank account on March 20, 2024. As of todays date, your billing account is still active in our system.In an attempt to further assist you, PayLink forwarded the contents of your review to HHS. It is our understanding from HHS that you contacted their office on March 19, 2024 requesting that the March 4, 2024 payment be reversed. Per HHS, you also said you would provide an alternative payment method once the payment had been refunded. HHS has indicated that the payment was refunded per your request. HHS has also indicated that they have been trying to contact you to ensure that you received your refund and to assist in updating your payment method on file. Per HHS, they ask that you not hesitate to reach out to them for future assistance.For any further questions, please contact HHS directly at ************* for assistance. Thank you.

This is a complete scam company and their days are numbered. They pretended to be from ***** and claimed I only had a few days left to activate my warranty. I stupidly gave them my credit card to pay the $100 dollar activation fee. Then I got a bill in the mail attempting to automatically charge me over 200 a month. The representative I spoke to on the phone never mentioned anything about monthly payments. Please keep reporting this scam and put these people out of business and thrown in jail. I am considering hiring a lawyer even though I managed to catch their fraud in time. I would rather spend thousands of dollars to take them down out of principal then let these scammers take another cent from someone else.

Hello, thank you for bringing your situation to our attention.PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on February 5, 2024, you purchased a vehicle service contract from ********************************* LLC (USAPS). Furthermore, our records indicate that the policy was cancelled on March 6, 2024 before any monthly payments were collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that during the sales call, they informed you of the eighteen (18) installment payments for the policy, to be charged monthly beginning March 7, 2024, which you authorized. It is also our understanding from USAPS that your policy was cancelled per your request on March 6, 2024 and a full refund of the down payment of $100.00 was refunded to your credit card on file. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.

Scamed!! Please stay away from this c*** Until today I was asked to pay for a car I dont even own it anymore. They kept refusing to give me refunds and always got spam calls every morning. Paylink direct is not legit!

Hello Phyo, thank you for bringing your situation to our attention.PayLink is the Payment Plan Provider for *************** membership. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the membership, or anything else related to the membership itself. Our records indicate that on May 11, 2023, you purchased a motor club membership from ********************************* LLC (USAPS). Our records also indicate that on January 3, 2024, our office received a chargeback dispute for the payment of $122.16 collected on December 26, 2023. On February 20, 2024, our office received a text message from you saying you wished to cancel your membership. Billing was then suspended for your membership, and you were referred to USAPS to complete the cancellation process. Since no further payments were received or collected for your membership, it was cancelled on February 26, 2024. Accordingly, no further payments have been or will be collected from you by PayLink. Please note that PayLink does not report to any credit reporting agencies and does not submit any past due amounts to collections. In an attempt to further assist you, PayLink forwarded the contents of your review to USAPS. It is our understanding from USAPS that after the chargeback dispute was received, they were attempting to contact you regarding your membership. Per USAPS, they were told in January 2024 that your vehicle had been totaled. They then informed you that you needed to send in proof of total loss with a cancel letter for your membership. USAPS has indicated that since no documentation was received, the membership was cancelled and that no refund is due. For any further questions, please contact USAPS directly at ************* for assistance. Thank you.

If 0 stars were possible, that is what I would give. Absolutely a scam company. Do not do business with them. I had no choice and no opportunity to check before being suckered into their services They handle payments for an extended warrantee on our van. Remit address changed with no notice. Payments were delayed / misplaced as a result. Initially setup autopay through my 1 bank. New address not recognized by either of my banks. When I made a payment online, they claim it was not received. There is a check-box you must UNCHECK when making an online payment to prevent them from saving account information and withdrawing automatically every month. I will be following up with the issuer of the warrantee.

****************, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on March 2, 2022, you purchased a vehicle service contract from Automotive Product Consultants (APC). Our records also indicate that you have been issued monthly invoices for the payments, which have been paid via bank check. Furthermore, our records indicate that on July 28, 2023, we sent an email to your address on file to notify you that our mailing address for check payments was changing and that customers using a Bill Payment Service Provider needed to update the Payee address for PayLink. Beginning August 2, 2023, the new mailing address was reflected on the monthly invoices sent to your address on file. The correct mailing address for payments was also provided to your bank representative when they called our office on February 20, 2024 as well as yourself when you called on February 26, 2024. For your records, future payments should be addressed to PayLink Payment Plans, PO Box 7576, ************, ** **********. Please contact your Bill Payment Service Provider to ensure that they are issuing future payments to this address. Please note that we received your February payment made via credit card on February 27, 2024 and that your billing account is current. If you would like to defer any future payments, please contact APC, your provider, directly at **************. For any further questions, please contact PayLink at ************** for assistance. Thank you.

This company is a scam and should be absolutely prosecuted for their scams. They told me I had an account which I do not at all and expect me to pay an outrageous fee. Definitely have reported it and will continue to do so because this is a joke.

Hello *****, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your vehicle service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the vehicle service contract itself. Our records indicate that on January 4, ****, you purchased a vehicle service contract from VSC ****** Services. Furthermore, our records indicate that your vehicle service contract was cancelled on January 11, ****. Accordingly, no further payments have been or will be collected from you by PayLink. In an attempt to further assist you, PayLink forwarded the contents of your review to VSC ****** Services. It is our understanding from VSC ****** Services that they have cancelled your policy and refunded the down payment of $250.00 to you. For any further questions, please contact VSC ****** Services directly at ************* for assistance. Thank you.

Poor business unprofessional!! Overdraft my account by setting up automatic payment without my permission and just payed a month before. Didn't want to give me my money back for my Overdraft fees *****. And had to wait for two weeks til I got paid. They wanted to knock the bill down from ****** to ****** instead of putting my money back and my account. The 2nd time Jan 1 went into my account did another withdrawal and no one gotten back to me and I emailed. And my finance left messages. Had to get a new debit card and they still went into my account. And I only paid once myself over the phone and now this again. Paid ****** Dec 22nd wasn't do til Dec 30th and they went in my account right after for another payment. Scammers not a good service repair protect aegis. Horrible. Im tired getting overdrafts and having to go in my savings or ask someone to borrow it. Like I had to do and charged a late fee with it. I in talk to people there in all and nothing change ***************************

Hello ******, thank you for bringing your situation to our attention. PayLink is the Payment Plan Provider for your home service contract. As the Payment Plan Provider, we handle the processing of the monthly installment plan. We are not involved with anything related to the sale or cancellation of the policy, or anything else related to the home service contract itself.Our records indicate that on November 16, 2022, you purchased a home service contract from Aegis Warranty Group (Aegis).In an attempt to further assist you, PayLink forwarded the contents of your review to ********* is our understanding from Aegis that auto-debit for your policy was set up in error on December 22, 2023 when you called their office to make your December payment. Since a chargeback had been previously filed for the October 2023 payment, one (1) payment was past due for your policy. This caused that payment to be debited automatically on your policys payment due date. Per Aegis, the most recent payment of $169.20 was refunded to your card on January 2, ****, and the premium amount of your policy has been lowered by $300.00 to account for any overdraft fees you may have incurred. Aegis has indicated that monthly invoices will be issued for future policy payments and that they are working with you to address any past due payments. For any further questions, please contact Aegis directly at ************* for assistance. Thank you.

I just took over my 71 year old bills this month. I noticed she has a withdrawal from her checking account for ****** for a company called Paylink home I knew immediately she had been scammed after doing my research on this company. My aunt has never owned a home she can't drive so she has never owned a car. I will reporting them to the BBB and her bank. I tried to call the bogus number and of course no answer. These companies should be charged with criminal charges for this. I see the many reviews for similar incidents. I will also be contacting the Attorney General about this matter. I will not stop until she gets all her fixed income money refunded!

Hello ******, thank you for bringing your aunts situation to our attention. With the information provided in your review, we were unable to locate a billing account for your aunt in our system. Our office has attempted to contact you via email, but we have not yet heard from you. For further assistance, please contact PayLink at *************. Our business hours are Monday-Friday 8:30 AM to 5:00P M CST. Thank you.