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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered on 1/29. Shipped on 2/3. Between 2/3 and 2/6 item has not moved. I called and was informed that I would see it in 3, I still requested support from above the agent. between 2/6 until now 2/12 I have not had any contact with the company and no email or call on the issue. I still have no product after I was "promised" I would have it in 3 days or less. I reached back out to the company today and was told.. its on the way. its arriving late.. Which is what I was told the first time I called..... and.. "it will be there in less than THREE days.. I PROMISE" But don't worry. I will refund 50% of that product you don't have.. Of course I still had a problem since now I am requesting a full refund, as I have since purchased another product... that arrived in the 2 days that was "promised". Asked to speak to a supervisor.. "they are busy." 10min later and its now 75% off the product I don't have. Asked for a call back from the super when they are not busy... Still paid $40 for a bottle of nothing.
Business response
02/14/2024
We are very sorry you have had problems with the delivery of our product and dealing with our customer service team. We will address this immediately with the team.
We have provided you with a full refund and apologize for any inconvenience.Customer response
02/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to meIt is completely unreal that I had to go this far just to be considered for a refund. Order status has remained unchanged. Awaiting refund from bank.
Sincerely,
***********************Initial Complaint
09/28/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered this product 16 oz bottle of saybyebugs on 9/13/2023 never got my product then they said was sending again only to wait another 2 weeks and receive a mushroom grow kit!! I've never gotten what I paid for.Business response
09/30/2023
*****,
I researched and **** shows your original order was delivered on September 16th.
**********************************************************************************
I also found that your were emailed on September 28th stating you have been refunded for your purchase.
09/28/2023 02:13pm By ***************************** - Refunded - $37.90 Trans-ID: ***************************
We apologize for this inconvience.
Sincerely
Say Bye Bugs Customer service.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.