Additional Information for HARVYS LABRADORS HOME

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

On 12/21/2022,  BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation.  In addition, BBB asked the business to substantiate that the testimonials and health Guarantee  as required by BBB’s Code of Advertising.

A review of your website https://harvyslabradorshome.com/ we have found the following:

https://harvyslabradorshome.com/health-guarantee/

• Send back the puppy and receive back all your money

• Send back the puppy for it to be replaced with another puppy of thesame price.

• Return the puppy and you will be highly compensated for veterinary fee,not morethan the price of the puppy bought.

When the seller has shown a wellbeing certificate that shows the date and time signed and stamped issued by the veterinary doctor,The above options provided cant work to your advantage.

AKC REGISTERED

1 YEAR HEALTH GUARANTEE

30 DAYS MONEY GUARANTEE

https://harvyslabradorshome.com/testimonials/

"From the very start I could tell that your main goal was to raise good Labradors and ensure they went to good and loving homes. I could tell this wasn’t just a business to you, but that you genuinely loved and cared for every single puppy you had. That helped me to know I was dealing with the right person. I didn’t want someone who merely was wanting to make money for puppies. From beginning to end the process was extremely smooth and free of stress. It truly was a blessing to work with you on finding our puppy and bringing him home. We love him so much and are so thankful he’s a part of our family."

https://harvyslabradorshome.com/shipping/

“Shipping & Delivery

Your Labrador Puppy travels in a climate controlled cabin area for pets. He/she travels in a climate controlled cabin area for pets, in an airline approved carrier. Ahead of time you will have a flight #, arrival time, and a reference # that identifies your puppy. We make all the arrangements for you, and you pick your puppy up at the airport, just like picking up a person & you will need a reference/airbill number. Shipping is totally safe & stress free on the puppy. You will receive puppy within 24 hours after shipping depending on your location. Puppies on planes are as safe as you or I flying. We have shipped dogs for more than 11 years now. We always try to ship direct non stop when flying puppies and adults.

Nanny shipping:

We can also deliver your new puppy DIRECTLY into your arms!! We have reliable Airline Nanny’s that will fly with your puppy right to you. This is the safest, most reliable, and the least stressful way for your new puppy to be delivered to you. A puppy Nanny takes the puppy on bored with them and they can give them the attention they need. We want the best possible care for your puppy!

Health CertifIcate:

These are required for all pets travelling via air. This is to ensure all pets are not sharing anything more than a ride. All airlines require this certificate. YES, it is mandatory.”

The BBB Code of Advertising States:

1. Basic Principles of the Code

1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

20. Warranties or Guarantees

20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

30. Testimonials and Endorsements

30.1 In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if:

30.1.1 It is not genuine and does not actually represent the current opinion of the endorser;

30.1.2 The actual wording of the testimonial or endorsement has been altered in such a way as to change its overall meaning and impact;

30.1.3 It contains representations or statements which would be misleading if made directly by the advertiser;

30.1.4 While literally true, it creates deceptive implications;

30.1.5 The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service;

30.1.6 It is not clearly stated that the endorser, associated with some well-known and highly-regarded institution, is speaking only in a personal capacity, and not on behalf of such an institution, if such be the fact;

30.1.7 The advertising makes broad claims as to the endorsements or approval by indefinitely large or vague groups, for example, “the homeowners of America,” “the doctors of America;”

30.1.8 The endorser has a financial interest in the company whose product or service is endorsed and this is not made known in the advertisement;

30.1.9 An expert endorser does not possess the qualifications that give the endorser the expertise represented in the advertisement;

30.1.10 The advertiser represents, directly or by implication, that the endorser is an “actual consumer” when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact;

30.1.11 A consumer’s experience represented in an advertisement is not the typical experience of those using the product or service, unless the advertisement clearly and conspicuously discloses what the expected results will be;

30.1.12 Endorsements placed by advertisers in online blogs or on other third-party websites do not clearly and conspicuously disclose the connection to the advertiser and comply with each of the provisions in this Code; and

30.1.13 Advertisers compensate consumers for leaving feedback on third-party online blogs or websites but fail to ensure that consumers disclose such facts on those blogs or websites.

In the U.S., advertisers should consult the Federal Trade Commission Guides on Testimonials and Endorsements for detailed guidance. In Canada, advertisers should review the Competition Bureau’s publication on Untrue, Misleading or Unauthorized Use of Tests and Testimonials for specific guidance.

As of 1/03/2023, business has not responded to BBB emails or substantiated claims. The website has been shut down and is no longer active.