Business ProfileforSilva Fox Pet Courier Agency

On 2/15/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.

The business advertised the following product on their website:

https://silvafoxpetcourier.com/

“We are striving for excellence

Our journey started in 1982 in Slovenia/Ljubljana. With just one truck we grew in a matter of years to a corporation that employs over 500 workers in 10 different countries. Transport is committed to ensuring customers’ needs for quality shipping, Pets, logistics, and truck service are understood and met. We deliver on our promises with precision and guarantee.”

“100% guaranteed

Safe and on time delivery of your goods is our primary concern. with top notch staff highly modernised vehicles we are confident we can do it.

ANIMALS SHIPPING

Golden Pet Transport gives you 100% Save Delivery of our puppy. You will get the best delivery experience with us”

“Over 150+ Partners Locations In The World

Our capacities give us the freedom of executing projects of various sizes. From small personal projects to building mega build of grand scale.

With decades of experience under our belts and a trusted network of global partners, we make pet transportation as peaceful as possible by attending closely to every detail of the move and providing customized levels of service based on your needs.

We offer long distance pet transport and comprehensive door-to-door service across the US and from the US to many countries around the world.”

“READY 24 HOURS

Reach Your Destination 100% Sure And Safe”

“TESTIMONIALS

What Our Client's Said

Your Cargo Our Concern

100% Safe Delivery

Bennett Miller

IT Programmer

We love our sweet girl, she is happy and healthy. We would have liked more updates while she was still with her Mama, but we are very happy with outstanding service!!

Fred Rodriquez

Project Manager

We had a wonderful experience with Golden Pet Transport! Our dog is smart and healthy. The process was simple and as expected.

Audrey Stevenson

Marketing Staff

Excellent experience. Golden Pet Transport was great and have already recommended to other people. Thank you. I Luv my puppy (Libby), she is a great dog.

Bennett Miller

IT Programmer

We love our sweet girl, she is happy and healthy. We would have liked more updates while she was still with her Mama, but we are very happy with outstanding service!!

Fred Rodriquez

Project Manager

We had a wonderful experience with Golden Pet Transport! Our dog is smart and healthy. The process was simple and as expected.”

The BBB Code of Advertising States:

1. Basic Principles of the Code

1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

20. Warranties or Guarantees

20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

30. Testimonials and Endorsements

30.1 In general, advertising which uses testimonials or endorsements is likely to mislead or confuse if:

30.1.1 It is not genuine and does not actually represent the current opinion of the endorser;

30.1.2 The actual wording of the testimonial or endorsement has been altered in such a way as to change its overall meaning and impact;

30.1.3 It contains representations or statements which would be misleading if made directly by the advertiser;

30.1.4 While literally true, it creates deceptive implications;

30.1.5 The endorser has not been a bona fide user of the endorsed product or service at the time when the endorsement was given, where the advertiser represents that the endorser uses the product or service;

30.1.6 It is not clearly stated that the endorser, associated with some well-known and highly-regarded institution, is speaking only in a personal capacity, and not on behalf of such an institution, if such be the fact;

30.1.7 The advertising makes broad claims as to the endorsements or approval by indefinitely large or vague groups, for example, “the homeowners of America,” “the doctors of America;”

30.1.8 The endorser has a financial interest in the company whose product or service is endorsed and this is not made known in the advertisement;

30.1.9 An expert endorser does not possess the qualifications that give the endorser the expertise represented in the advertisement;

30.1.10 The advertiser represents, directly or by implication, that the endorser is an “actual consumer” when such is not the case and the advertisement fails to clearly and conspicuously disclose that fact;

30.1.11 A consumer’s experience represented in an advertisement is not the typical experience of those using the product or service, unless the advertisement clearly and conspicuously discloses what the expected results will be;

30.1.12 Endorsements placed by advertisers in online blogs or on other third-party websites do not clearly and conspicuously disclose the connection to the advertiser and comply with each of the provisions in this Code; and

30.1.13 Advertisers compensate consumers for leaving feedback on third-party online blogs or websites but fail to ensure that consumers disclose such facts on those blogs or websites.

In the U.S., advertisers should consult the Federal Trade Commission Guides on Testimonials and Endorsements for detailed guidance. In Canada, advertisers should review the Competition Bureau’s publication on Untrue, Misleading or Unauthorized Use of Tests and Testimonials for specific guidance.

As of 3/6/2023, business has not responded to BBB emails or substantiated claims.