ComplaintsforBackdrop Outlet
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order with the company , I received a part of the order . I never get the order stuff that I ordered , emailed them several times , they never answered my emails .Initial Complaint
02/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order submitted and paid on January 4, 2024. They do not answer inquiry emails and have not provided any information. No contact phone number is available.Initial Complaint
12/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a backdrop from Backdrop Outlet in October 2023. The site sent a confirmation of the order. After not receiving any further correspondence or my order I sent an email to the company November 14, 2023 inquiring about my order. I received an automatic reply to give them 72 hours to get back via email. I have not received an order update as requested. I reached out to customer service a second time and have not received a reply. I am requesting a refund or my order delivered immediately!Initial Complaint
10/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I had contacted you earlier and you opened "complaint #********." That complaint is no longer active as the company finally acknowledged the cancellation, but no refunds have been issued. I had ordered two photographic backdrops from the company and they were not able to deliver across a period of two months. I asked them to go ahead and cancel the orders and refund my money. They did cancel, but did not refund. I have attempted to contact them multiple times via their website (backdropoutlet.com) and by email to ****************************** I have received NO responses to my request about the refund. The two order numbers are: #****** and #****** - - - and each order was for a total of $165.49, for a total of $330.98. Given that they have to responded to numerous inquiries, I'm asking you for assistance. Just FYI, I have been doing business with this company for years..However, clearly something has changed. Anyway, any assistance you can provide will be appreciated. I've attached the initial orders and Backdrop Outlet's acknowledgement of the cancellations for your reference. Thank you in advance. Please let me know if you need any additional information. Regards, *********************
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.