ComplaintsforProEase US
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Complaint Details
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Initial Complaint
07/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchase their pillow and I didn't like the pillow because the it is hard and made my sleep uncomfortable and head hurt. Their website advises a 100day trial period and product satisfaction guarantee. When I contacted them for a refund, customer service sent a reply back saying it's not cost effective to do returns and they would only issue a 50% refund, contrary to their website. When I replied stating their policy advises they will send a return label, the company refused to send any return shipping or even an RMA.******************************************************* ******************************************************************Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hope this message finds you well. I am writing to express my deep dissatisfaction with the level of customer service I have experienced regarding my refund request from ProEase. On 6/10/24, I ordered a ProEase Orthopedic Deep Sleep Pillow directly from the manufacturers website. Please note that the following product satisfaction guarantee is directly from their website (*******************************************************) WoW Cosmetics offers a 30-day money-back guarantee. We want you to love our products, but understand if you need a different style. A $5 return label fee will be charged for refunds Additionally from their website (****************************************) 100-Night Risk-Free Trial Sleep soundly with your new ProEase Pillow we're sure youll wake up refreshed and revitalized! We stand by the quality and comfort of our pillow, If youre not satisfied, well gladly issue a full refund in accordance with our *************** Policy.Dissatisfied with the product, I contacted Customer Support via email (phone number listed on website is not in service) and requested to return the product on 6/27. Since then, I have engaged in an exhausting series of 11 email exchanges with their representative, yet my request has not been resolved. Each response from the representative has been evasive, seeking additional unnecessary information, or redirecting me to irrelevant solutions, rather than addressing the straightforward issue of issuing a full refund and return label fee per their guarantee. The original refund amount offered was 50%, then 75% and finally a full refund but only if I returned the pillow at my own expense. This protracted exchange has caused significant frustration and inconvenience. My initial request was clear and supported by all necessary documentation, yet remains unaddressed.Thank you for your attention to this urgent matter. I look forward to a swift and satisfactory resolution.Initial Complaint
06/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a pillow from the company ProEase and received a flat pillow which was not what the manufacturer describes on their website. I have reached out via email and have not received a response. I would only like to return the item and receive a refund.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.