ComplaintsforFour Seasons Heating, Air Conditioning, Plumbing & Electric

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Company was hired to perform maintenance on 2 hvac systems. company sells as a 22 point inspection 'tune up". technician arrived, finished the ********************** 2 systems in 5 minutes and told me I would need to replace 2 contacts and 1 capacitor in the condensers. initial price was of $1700, they lowered to $1200. The replacement performed was for only 1 contact and 1 capacitors. Technician placed the contacts wrongly which caused the system to trigger shorted circuit warnings. technician left and we noted a couple of hours later that the condenser was not turning on and that there was a error code in the control panel about "short circuit" and " no voltage". We called the company and another technician (this was a good one) was sent to our home. This technician removed the new "contacts" and put back our "old contact". and the system start working. In summary, the company markets *************************** reality it is a big scam where they enter your home and start selling repairs you actually dont need for their sole profit. And notwithstanding that, the technicians are not always able to perform simple contact replacements which could potentially cause broader damage to the entire system

  

  Business response

  08/14/2024

  We are writing to inform you that the issue raised in the complaint has been resolved. On August 6, 2024, we have processed a refund of $400, which the customer has accepted. We have thoroughly reviewed the situation and addressed the concerns internally to prevent any recurrence. We consider this matter closed and appreciate the opportunity to resolve it.

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At the beginning of 2022, we used Four Seasons to replace both our ** and heating unit, as the equipment failed due to old age. We received a quote from a team member of Four Seasons who came out and quoted us a rate that was misleading; we overlooked that and continued with the company due to the large appearance of the company. We did not notice significant issues through 2022 or 2023 relating to the new equipment from the company working. However, in April of 2024, we recognized that the ** was not cooling adequately. We had a service tech with Four Seasons visit on April 17th, May 3rd, May 8th, and August 1st of 2024 to address and resolve the issues. Each tech that came attempted to appear informed in their craft; however, they blamed the tech prior to them for not resolving the issue - ultimately offering assurance that the issue was resolved. One of the technicians (May 3rd) even shared that the techs who installed the equipment back in 2022 re-used old equipment from the previous failed unit to assist with installing this new unit. Our com-*************** have been high all summer with inadequate cooling to show for it in addition to us never missing a payment on our financing agreement with this company. We are seeking financial compensation at this point for money lost with this current faulty equipment that is still not cooling properly.

  

  Business response

  08/12/2024

  We are writing to provide an update regarding the recent complaint filed by ******************. We have been in communication with the consumer to address their concerns and work towards a satisfactory resolution. As part of our commitment to resolving this issue, we have scheduled a service visit on Monday August 12th, 2024. We will provide a further update to confirm the resolution of this matter once both parties are satisfied. Thank you for your understanding and continued assistance.

• Initial Complaint

  07/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased an AC unit from the company in May of 2021. As soon as August of 2021 we had a service call for a faulty unit. Over the past 3 years we've had numerous calls for the same issue(a bad compressor) and every time a technician comes out(usually multiple days after the issue occurs) the unit does not make the same noises, so the technicians say the unit is working perfectly. The unit was serviced for yearly maintenance on June 28th, 2024 at which time the unit had the issue happen while a technician was on site. He documented the noises, faults in the system, and sent a note to the customer service that the compressor needed to be repaired and was under warranty - since we've maintained their paid yearly maintenance over the last 3 years. Since then I have spoken with 5 different people and had another technician come out and they all have told me that they will not do anything unless the issue occurs again. One technician came out today, 7/16, and said the unit was working perfectly fine. By 2pm the unit experienced the issue and hasn't worked since then - it is now 8:35pm my time and 85 degrees outside. I have yet another technician coming out on Thursday morning(soonest available time) to inspect the unit again. I have plenty of evidence of this unit not functioning properly and Four Seasons refuses to honor the manufacturer warranty regardless of how many times the company has been called out to my house to inspect the unit.

  

  Business response

  07/26/2024

  We are writing to provide an update regarding the recent complaint filed by **********************. We have been in communication with the consumer to address their concerns and work towards a satisfactory resolution.As part of our commitment to resolving this issue, we have scheduled a service visit on Tuesday, July 30, 2024, to replace the compressor under warranty. Our team is dedicated to ensuring the consumer's complete satisfaction with this repair. We will provide a further update to confirm the resolution of this matter once the repair has been completed and both parties are satisfied. Thank you for your understanding and continued assistance.

  Customer response

  07/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  After a few days and several hours, a new compressor has been installed at my property this afternoon. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  07/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This has been a nightmare from the start.* Our sales man promised us the $7800 air con package included free air duct cleaning. The installers also made a comment that the air duct cleaners are a separate appointment and that would be scheduled at a later date. **************** refuses to acknowledge this bait and switch and are now trying to charge us $500 for this. * Our unit was supposed to come with a new nest thermostat, it took 3 weeks to get a technician out to do this as the original Installers wouldnt install the thermostat. * The air conditioner is not throwing off much cold air and will shut off before it hits the appropriate temperature. It is normally set to 72, but turns off around 78 and the upstairs is even warmer than that. *Weve had multiple technicians come out and say, yup its not working, then write on the work order that everythings fine and they scribble a signature instead of having me review and sign it. *I have 6 current requests for supervisors to call me back and only one has returned my phone call, and she was extremely snotty. *at the point of purchase I only signed a contract with a short terms and conditions, but are now stating theres a larger list of T&C that I didnt sign but I need to agree to but they will not provide me with that document. * I inquired to customer service about having the unit picked up and refunded and they stated I only had 3 days from the date of install for that as per the T&C I was never given, nor did I sign and agree too. * When questioning their 100% satisfaction guarantee I was told no, no information, just No. Then the rep hung up on me. This wasnt a small purchase and from the bait and switch at the beginning, the constant lies, to now not having a fully working machine and not getting any resolution from customer service I would like a full refund since they will not come pick up the unit. This way I can have a different company come out and install a working unit.

  

  Business response

  07/24/2024

  In response to Ms. ****** complaint, we are diligently collaborating with the consumer to address and resolve their concern. We will provide an update on the outcome as soon as we have more information and are able to provide a satisfactory resolution for all parties involved. Thank you!  

  Customer response

  08/13/2024

  Complaint: 21984952
  
  I am rejecting this response because: I need to reopen my claim. The business was working with me for a resolution to fixing the unit and once it hit the 10 day **** and was closed they refused to call me back or offer any additional fixes or refunds. They have since said as the claim was closed they will not help us any further.
  
  Sincerely,
  
  ***** Janik  

  

  Business response

  08/21/2024

  Thank you for giving us the opportunity to provide further information regarding this complaint. After reviewing the details of the situation fully, we would like to clarify the following:
  
  The work in question that the consumer is referring to was in regards to thermostat wiring that was preexisting and concealed behind drywall  that was crushed over time. As this wiring is not exposed and predates our work, we cannot take liability for any issues related to it. On a recorded call, the customer confirmed that our technician explained the situation clearly: while we could address the issue, it would require removing the drywall at the customers expense, and we would not be responsible for restoring the drywall after the repair. Additionally, any work performed would be chargeable due to the preexisting nature of the problem. We further reminded the customer that since the wiring was behind the drywall and not installed by us, it falls outside our responsibility, which is why the repairs would be billed if we were to move forward.
  
  Prior to the customer deciding to engage another company to complete the work, we had offered several solutions including splitting the cost with a signed release or even performing the repair at no charge, provided the release was signed. Both offers were declined, as the customer did not want to sign a release or agree to a 90-day warranty on the repair. Ultimately, the customer chose to proceed with another company for the repair, which was entirely her decision. As a result, we cannot and will not provide any refunds related to work done by another service provider.
  We believe our response accurately reflects our position and the actions weve taken in accordance with our policies and ask that this complaint be closed and removed from our record. 

  Customer response

  08/21/2024

   
  Complaint: 21984952
  
  I am rejecting this response because: this is not true. The wiring issue was NOT a preexisting and the technician even agreed to this while on premises and noted that it could have easily been damaged during installation. They also did not offer to complete the work, they sent a release stating we could pay 50% of the cost for a regular thermostat and they would install that, under the conditions we never spoke about this issue on social media nor did we request any other compensation. I explained this was NOT okay especially since the technicians took our original smart thermostat that had been purchased prior to any contact with Four Seasons so we are already out that money and we wouldnt be paying for half of a new thermostat when they took the one we initially paid for. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Four Season installed new AC units on 7/2. Arrived with the wrong unit. Installed again on 7/3. Couldnt get unit work had crimped the refrigerant line and needed tech not fix. 7/5 tech came out and ordered new part. 7/6 part installed but still not operational due to blockage. 7/7 new tech said it wasnt blockage but a coil. Filed complaint/claim on 7/7. Told customer service would follow up within 72 hours. 7/8 told would come to replace. No one showed up. Called -part wasnt ready hit forgot to let me know. 7/10 ceiling began leaking. 7/11 replaced coil and fixed water leakage. 7/11 evening water began leaking again. Appointment scheduled for first thing 7/12. No one arrived morning of 7/12 and Im still waiting. Called company. Techs arent responding. Told to get estimate for damage. Still not follow up on claim from Monday.

  

  Business response

  07/22/2024

  In response to **************** complaint, we are diligently collaborating with the consumer to address and resolve their concern. A claim has been filed with **************** homeowners insurance, and Four Seasons has also initiated a claim with our insurance carrier. We will provide you with an update on the outcome as soon as we have more information.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My father got a ** unit from them in 2019. He passed away in 2020 which I was left to take care of everything. In 2020 four seasons heating and cooling had to come out and fix a A coil. In order to keep your warranty you have to get a check up once a year which isnt a problem. Which I made sure I got one each year. I had a furnace installs a little while after the ** unit was installed but since I didnt go through them with the furnace they told me that my warranty is no longer active since I didnt get the furnace from them. Even thought from day one I had a problem with the ** so why would I want to go through them for a furnace. Between 2022/2023 I called them back because the air was not blowing as cold as it should. They told me there was no Freon in the system and thats all I needed costed ($760). A week or so goes by and it stopped working again I called them back they said it wasnt any Freon again and that I would have to pay 760 for a second time and they wanted my to pay another ***** to test the unit. Even though its suppose to be under warranty. I declined and told them I am not paying for that again because they should have did all that the first time. Now they are doing nothing but giving me the run around telling me I have to pay this and that even thought the unit was never working as it should. I talked to someone yesterday they told me they dont know who told me my warranty was Voided since I got a furnace from someone else because thats not true but since they told me it was voided I stopped getting they cleanings because why would I keep getting them if I cant get a warranty since they require it to keep it. So now Im sure they will say I dont have a warranty because I havent gotten cleanings which isnt that case. Ive talked to so many people I dont know who else to bring it to other then BBB. And my next step my be a lawyer.

  

  Business response

  07/22/2024

  We appreciate the opportunity to respond to the complaint filed by ************* regarding the issues with their A/C unit and the warranty status. In 2019, Four Seasons Heating and Cooling installed an A/C unit at the residence of the consumer's Father. Following the unfortunate passing of Chikyras Father in 2020, the consumer took over the responsibilities of maintaining the unit. Prior to Four Seasons returning to the Faint residence in September of 2022, a furnace was installed by another company. During this installation, the other company tampered with our original A/C installation, leading to several issues. The coil was cut out and reinstalled to accommodate the new furnace. The A-coil pan was missing. A 4-inch gap was present from the side of the A-coil to the end of the furnace, The system was also not refilled with refrigerant after the furnace installation.
  
  In September 2022, our technicians identified these issues and brought them to the attention of *******, advising that the other company correct their mistakes.Unfortunately, when we returned to the property in June 2023, we found the unit in the same compromised condition, with none of the issues addressed by the other company. Due to the unauthorized tampering and subsequent unresolved issues, we are unable to honor the warranty on the A/C unit. As a result of the voided warranty, all work provided by Four Seasons Heating and Cooling from this point forward would be chargeable. The customer was informed of this, and the landlord rejected the proposed repairs.
  
  Given the circumstances and the involvement of another company that altered our original installation, Four Seasons Heating and Cooling will not be taking liability for the necessary repairs to the A/C unit. We have advised the customer to contact the company that performed the furnace installation to rectify their mistakes.At this time, we will not be taking any further steps in this claim. We do consider this matter resolved and ask that it is removed from our records out of purview. We regret any inconvenience this situation has caused but hope this letter clarifies our position and the reasons for our decision.

• Initial Complaint

  07/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired 4 seasons 11/20/23 for hvac and electric. None stop issues but most concerning is being double billed for work paid for after the fact, despite the claim of upfront pricing and violating company policy of 50% of work paid for prior to scheduling. Expenses were added after work was rendered without a quote or discussing with cme, which is fraud. Multiple issues included work days scheduled with no show or wrong workers who can not do task needed. Truck hit cable line and on a different day had a spin out on neighbors lawn ruining grass. Within 2 days of the furnace being turned on the condenser pump broke and flooded the basement. Multiple unsecure vents, huge air gap, tape coming off, supports were not nailed and old rusted parts were used. The ductwork placed in wrong area leading to very low clearance. Mini-split in the master bedroom has stopped working. No one available for 3 days to fix. Can't get ahold of electric to finish their job. They connected one of the master bedroom lights with the bathroom light switch. They lost crystals for chandelier. Put an outlet cover instead of an outlet. Niche light not connected. Exposed wires/ outlet covers not places, 2 lights not connected. The wiring of half of the house was completed a few months ago, but was told to wait until the drywall/painting contruction was finished to have electric back to finish putting outlets, switches and lights up. When came out to complete job billed again, stating putting the outlet (not just leaving exposed wires), connecting the swicthes to turn on the lights and installing the lights is not included and will need to be billed again. This goes against the complanies up front pricing, paying for 50% before work rendered, and is nonsensical. When paying for work to be completed, one assumes the ability to turn on a light or have an outlet to plug things in instead of open wires is a part of the work quote.

  

  Business response

  07/18/2024

  We are writing in response to ********************** complaint. The next step towards resolving this issue is to schedule an electrical inspection.However, we have not been able to get in touch with the consumer to arrange a convenient time for this inspection. Once we are able to schedule with ****************** we can proceed and address their concerns promptly and look forward to resolving this matter satisfactorily.

  Customer response

  07/18/2024

   
  Complaint: 21961365
  
  I am rejecting this response because: There is a huge violation of you written policies in regards to upfront pricing, and having 50% paid prior to work. There was no additional contract sent until days after service was rendered with then a surprise bill sent stating that this was a new invoice. There needs to be an acknowledgement that all of this was completely violated, and there are multiple issues and complaints called in to customer service since last year. There has been constant problems with the work done and multiple returns to fix things that have broken or that were incomplete. There will not be an in home inspection until there is acknowledgement on your business part that an egregious amount of errors have occurred and compensation is expected in order for this to be resolved. 
  
  Sincerely,
  
  *************************

  

  Business response

  07/23/2024

  We appreciate the opportunity to address the concerns raised by our customer regarding the ************************ work performed at their home. Our electric departments work was supervised by our Electric Manager, Alek, who was on-site for each visit. He ensured the customer was informed about the scope of work and aware of the progress being made daily. The customer requested additional services, which were confirmed and authorized before our team began the work. At each appointment, additional work was requested by the customer, making it challenging to provide a set price upfront as revisions had to be made with each visit. We strive to accommodate our customers as long as there is an understanding that all chargeable work must be paid for.
  
  Regarding the final walk-through, the customer canceled the scheduled appointment and refused to allow our team back into their home. We have provided all requested contracts and paperwork associated with the job to the customer. We have communicated that the next step to resolve this complaint is to complete a final walk-through with the manager who was present at each visit, but the customer has declined this offer. Additionally, we require payment for all services rendered by Four Seasons. We remain committed to resolving this matter and encourage the customer to reconsider allowing the final walk-through, which is a necessary step to address any outstanding issues.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Four Seasons did plumbing work at my home on Jun 17, 2024 and was paid by debit card the amount of $1,356. The company charged $1,356 TWICE to my bank account. The company never notified me of this error but I was notified through my bank. I have contacted Four Season three times and they dont appear to be accepting responsibility. They have not, so much as said that they were sorry. I would like Four Season to refund my $1,356.

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase essential air conditioner from four season and 2022 in the summer and they came out three times to repair that new unit the same week also 2023 they came out to tune up it then they had to come back and repair it again in 2024 they've been out a total of at least four times to repair the same identical problem that happened in the year of 2022 I am tired of Four Season I would like for Four Seasons into either give me a replacement which would be a new unit or refund me partial of my money back since I used it for at least two and a half years

  

  Business response

  07/11/2024

  As of June 30, 2024, we have received the consumer's complaint. Our installation team will return to the consumer's home on July 15,2024, to make the necessary corrections. We will continue to work with ***************** to resolve this matter. We will update our response to this complaint once we have addressed all of the consumer's concerns and provided a satisfactory resolution for all parties involved. Thank you!

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My furnace was making a weird noise so i called Four Season's. Instead of fixing it, the person said well looks like you need a new furnace and to fix this, you might as well buy a new furnace. Me, being unknowledgeable about this type of stuff, the guy quote me $5K for a very small furnace (900sq ft townhome), i said no. Then he said, well maybe my boss can give you a senior disc, i was 61, not quite senior. So right there he lied, his boss sounded shady as well. So the quote came to $4300. With it being -20 degrees out, i did not know what to do & felt i had no choice. They sent 2 young, inexperienced boys at 9pm, which took 4 hours for them to install as they had to build this in my garage as they were having problems. Then 2 wks later i find out they hooked up my furnace to my A/C. Every time my heat went on, so did my A/C. I called them, the rude guy on the phone said they would have to charge me to **me out, i said, not a fat chance, you did this it's your problem. Sure enough, they did hook it up in**rrectly. They didn't want to reimburse me anything nor take responsibility for this. I had to argue with them. They gave me a $150 check and a free A/C check. The maintaince guy came out that spring, and then asked, so what did you pay for the furnace, about $3K? I said, what? NO. He said, oops sorry. Last night i got a quote from a heat & a/c ** for a new A/C and he showed me the price of my Lennox furnace, which should have **st me $2200, back when Four Season's installed it or even less, as they are about $2300 now. I feel like i was scammed and taken advantage of because i am a woman. I will go to social media and let everyone know and find as many people as i can that believe they were scammed by Four Season's as well. They are taken advantage of the elderly and women. They should be out of business and never scam another human again. I want a refund of the difference they scammed me on. This is a horrible **mpany to use.

  

  Business response

  07/08/2024

  Thank you for your message. We appreciate all feedback and understand your perspective regarding the quote provided for your furnace replacement. Our pricing is based on industry standards and national averages, aimed at ensuring fair and competitive rates for our customers. We understand your concerns regarding the furnace replacement and the pricing you were quoted.
  Our technician found stress lines and a failing heat exchanger in your furnace, which is why a replacement was recommended. We understand the urgency of your situation and appreciate your prompt decision to proceed with the replacement as these are serious concerns that can impact the efficiency and safety of your heating system.
  Regarding the installation, we acknowledge the issue with the incorrect connection to your A/C. We have since addressed this when we initially received your concerns back in 2021 by providing a $150 reimbursement check, a free A/C cleaning, and the error has been corrected.
  While we understand your concerns about the maintenance technician's comment on the furnace price, all sales are made final upon signing contract. As we have exercised all plausible, fair options available we do consider this matter resolved and ask that it is removed from our records out of purview. Thank you for your time and consideration in resolving this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩