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ComplaintsforJoe's Jr Services, LLC
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Complaint Details
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Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The company took $600 out of my account for services that were not rendered and then ghosted me. I've been extremely patient with ******* regarding multiple issues I've had with their services. Regardless of how unhappy I was, I decided against my better judgment to retain their services in hopes that the accounted issues would be rectified. After three weeks of no lawn services and no explanation why from the company, I decided to suspend services. I sent an email notifying them of this, received a confirmation email, and was STILL charged $600 to my card for services that were never rendered. They even lost my gate key and gate opener. I left numerous emails, and contacted the owner several times requesting a refund. That was July of 2022. As of now, no one from ******* is returning my calls or emails and I still have not received a refund.Business response
02/27/2023
Hello,
Thank you for reaching out to us. We deeply apologize for any inconvenience. Our phone lines have been having issues since August of 2023, and recently changed service providers. Reviewing the account details, I see that you were charged for October and November services which permits a refund as you canceled in August. We do require 30 days notice per your contract, which is why you were assessed an August charge. We will initiate a refund for October and November services. In addition to that, one of our trucks still does have possession of the gate key and will be returned as soon as possible once the trucks are completed with their maintenance. We deeply apologize again for the inconvenience.
If you have any other questions or concerns feel free to reach us at ************************************.
Customer response
03/07/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.