ComplaintsforChicago Condo Management & Maintenance Co.
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Complaint Details
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Initial Complaint
02/16/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
On November 18, 2022 this management firm and the owner were served with a termination notice as per contractual agreement with a 90 day in advance notice. After numerous request to have the operating account for the *********************** Condominium Association wired to the new management company that is now employed by this association along with unit owners beginning ledgers and unit owners general running ledgers have gone ignored, emails unanswered, causing financial hardship on the association. The association terminated the management agreement with a letter composed by our attorney to be sure we were doing what our obligations were per the said agreement. Now we are low on funds with a few essential utility bills that are now past due. I have been told twice by *************************** the owner of the property management company that the funds would be wired and that the ledgers are available on a platform he made for the association, today I noticed I have been locked out of the platform ( ****** Drive) and the associations online banking portal. We are seeking damages for the sum of $1,100.00. The amount is the fee we had to pay of 2 months service after termination notice was properly served.Business response
02/21/2023
Thank you for your correspondence. We hope that we have been able to address this customer's concerns to their satisfaction.
This is a condominium association that has reached the end of its management term with our firm.
The customer's new ********************** company did not correspond with our billing team at any point after December 14, 2022. ******************** called me last Monday to let me know they were looking for detailed customer ledgers and for funds. We have subsequently provided the reports and initiated a funds transfer.
We have also confirmed that the customer's online access to their *********** account as well as their access to the ****** Drive remains active and has not been interrupted. (screenshot attached). We will continue to support and provide access to their information electronically for the next 60 days.
Our contract term concluded on January 30. Pursuant to the agreement, we may retain funds for up to 60 days thereafter. While we have no need to retain the funds that long, we are well within the timeframe allotted to wrap up. We have located several open invoices and resolved them and have transmitted nearly all the remaining funds to the new management company. I must personally visit the bank to close the account, which I will commit to do in the next two weeks.
Please contact me if there is any additional question or if we can take any additional steps to resolve open concerns.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.