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Complaint Details
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Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My unit(1) has been getting water through the window frame every time we get heavy rain. I reported this to CYM on May 26, 2024. I've had many episodes of mopping up water from my bedroom floor. I also have multiple videos of these occurrences. To date CYM has jerked me around and done nothing. I'm now withholding rent until the necessary repairs are completed. I've reported this situation to the city of *******, news media, and now your organization.
Business response
07/31/2024
Good afternoon, we apologize for the inconvenience you have experienced. The window is currently on order, we have forwarded your information to the field for review and follow up. They should be able to give you a more accurate eta on the repairs.Initial Complaint
07/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Ive been charged monthly for two vehicles and I only have one registered. Ive called over 5 times for some help with this issue. Was told it would go to the property manager. Never received a call or email. Also I paid for a new mailbox lock and key weeks ago. Made an appointment to pick up key. They didnt have it available still havent given me a key. Im missing out on important bills which have late fees because of this.Business response
07/31/2024
Good afternoon, your information has been forwarded to the field for review and follow up. In addition,your account has been updated to reflect one parking charge. You were also credited ******, the amount you were charged since February for the second parking spot.Customer response
08/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
07/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello I am emailing you in regard to an email stating that I have a balance with cym living for rent. I moved in June 27,2024. I met with the leasing agent whom received my money order(s) to pay for a pro-rated amount for dates June 27,2024-July 24,2024 as well as my first months rent for July 1,2024-31,2024. I was told that this was a requirement to move in. I was then given my welcome folder as well as my keys to move in that included six keys . 2 for my apartment , 2 for the building, and 2 for access to my mailbox. I then went into my renter profile online to find that I owed an amount of $1219. I immediately thought this couldnt be accurate seeing as how I just moved in and was given my keys . I also obviously paid because I wouldnt have been given my welcome folder without my payment being taken. I am now in contact with resident services which they have told me they escalated to the property manager However since that conversation with resident care on last Wednesday from the date of this email (July 15,2024) nothing has been escalated beyond for solution. I have received a notice on my door about pending eviction as well as an email from.Business response
07/15/2024
Good afternoon, we apologize for the inconvenience there was a system issue causing a delay in posting payments. Your payments should be posted to your account by end of day tomorrow.Customer response
07/15/2024
Complaint: 21991508
I am rejecting this response because:
Sincerely,
*******************************Initial Complaint
07/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am turned in 60 days worth of paystubs. Including all income. I have been told by the Pangea agent approval team to wait however every week they request pay stubs which I turned in. I have been told I would receive a answer but I am not being fairly treatedBusiness response
07/15/2024
Good afternoon, we attempted to contact you July 5th after your previous BBB filing. We have left messages at the number you have on file with us. We will attempt to contact you again. If possible please provide the number we should use to contact you.Customer response
07/23/2024
Complaint: 21990018
I am rejecting this response because: Here is documentation that this business is doing fraudulent activity with my personal information.
Sincerely,
*********************************Business response
07/23/2024
Good afternoon, our company does a series of checks throughout the application process that *** result in being approved then shortly thereafter denied. We apologize that you were denied, we have followed the same steps as with any applicant appying for one of our units.Customer response
07/23/2024
Complaint: 21990018
I am rejecting this response because:
Sincerely,
*********************************Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been dealing with pest in the apartment since October. In the winter months they became worse. My apartment is infested in ****. I have been trying to get pest control to my apartment since March heavily. I have proof of every request with dates and times as well. My request were cancelled or says scheduled but no one comes it is now July. I had to throw away so many clothing items and my childs items and toys due to holes from bites and droppings. I am paying close to 1300 for an apartment where the rodents come and go as they please. I have asked several times for poison and had to just got and buy my own! Yet Im asked about rent payments when u cant even live comfortably. I cant keep living like this it can also make me and my child sick. I just want help with the rodentsBusiness response
07/11/2024
Good afternoon, we have sent your concerns to our field team who have followed up and scheduled a pest control technician to come out.Initial Complaint
07/03/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I put in an application with cym living and I paid $50 for my application fee it's been over a month and they have not gave me any word about my application when I can move in I have not been approved they have not gave me any update about anything every time I call they say that they need this document or that document I turned in all my documents they they said since I didn't have a pay stub that I will need a awful letter from my job I turned the off the letter in I turned in all the income that I received and they still will not approve my application I do feel discriminated against and I want to take further actionBusiness response
07/05/2024
Good afternoon, someone from our Approvals team will contact you to discuss anything outstanding and answer any questions you have.Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
06/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hello, I have been living in my current unit for a little under 3 years. I been having issues with my apartment flooding for over 7 days now it has gotten into my walls, carpet, kitchen etc. I have been contacting the property manager I have yet to get a response. I've contacted the leasing office, and they can only help by putting in a request for someone to go out and take a look at it. The flooding began on June 22, 2024, and as of today June 30th nothing has been repair. I'm forced to stay with my mother in-law with my wife due to the smell coming from the broken pipe in my kitchen. I don't know what else to do and a lawyer is too expensive. I take picture day by day to take picture showing nobody has come out to check the severity of the damages caused by the flooding from the kitchen. The apartment is unlivable at the state it's in now. The property manager is not complying with us on breaking lease early because I rent with them till march of 2025.Business response
07/02/2024
We apologize for the inconvenience you have experienced. We reached out to your property manager who states she has spoken to you regarding the issues in your unit. A maintenance manager is scheduled to visit your unit on 7/2 to inspect your unit and attempt to resolve your issues. Your property manager has also been in communication with you regarding the process to vacate and turn in your keys for the unit.Initial Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been trying to get my toilet leak fixed and pest control taken care of because I keep seeing small rodents . This issue is still yet to be fixed and even when I call a representative, they state that the toilet leak issue is an emergency but still no one comes to fix it . I have been waiting almost three weeks . It is still not fixed and I have to put paper towel down to keep the water soaked. My property manager has still yet to reach out . She is a horrible property manager . The property manager I had before her always called me after putting a work order in . This one , I have to contact sometimes myself because she wont reach out at all when I have problems with my unit . It is insane these people expect their rent on time but is in violation of my tenant rights . This is negligence at its finest . This company and their property managers do not care about their tenants ! Very poor poor service when it comes to maintenance and repairs .Business response
07/01/2024
Good afternoon, please provide your address and unit number so we can escalate this to the correct team.Initial Complaint
06/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I moved out of a place called the connect apartment homes in ************ in August of 2022 and returned to ********. In November they mailed me an eviction notice. The eviction was dismissed because even though they lost their paperwork I did not... march of this year they had my wages garnished. I was gone for 3 months before eviction proceedings.Customer response
06/18/2024
I tried to contact them multiple times in November/December. No effort was made on their partBusiness response
06/28/2024
Your informatin has been forwarded to our field team for review and resolutionInitial Complaint
06/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Since July of 2023, the air conditioning in my apartment has been broken. After getting the runaround for many months and being told they were waiting on numerous things such as parts, trying to find someone to install it, etc. I was told on June 13, 2024 that they had the part and was given the name of the company who was going to install it they were just waiting on hearing back from them on a date. Monday June 17 rolls around and I tried texting their number and calling their office to get an update and cannot get ahold of anyone. As we are currently in excessive heat warnings in my area I decided to call the company who I was told would be installing it to see if they could tell me what date they would be coming out. They had no record of being called. I again tried calling and messaging CYM and still get no response. All of these texts and calls are being made in normal business hours according to the automated system that picks up when you call. There is no reason that fixing an air conditioning unit should take a year and there is also no reason why they shouldn't be responding to me, I believe that is a very poor reflection on their business.Business response
06/28/2024
Good afternoon, we have forwarded your concerns to our field team.
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Customer Complaints Summary
189 total complaints in the last 3 years.
69 complaints closed in the last 12 months.