ComplaintsforHigh Fidelity Property Management, LLC

• Initial Complaint

  07/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Not only was my unit unavailable on July 1, due to the previous tenant being unable to move on that day, and people touching up the apartment once the previous tenant was able to leave, but I was not provided with a key to my front door when I picked up my keys, (despite asking twice if the three keys provided were all I needed). I inquired to the owner of High Fidelity the process to void my lease, and have not received a response. Since I moved in, Ive found that 1/4 of kitchen storage is inaccessible, due to dishwasher placement and improper hardware and installation; there was a sticky mass on two of the shelves. Kitchen floors are sticky, and paper towels are being used as a stop-gap for missing hard-wood. There is a fly infestation from improper window and screen installation, or coming through vents from upstairs, and a leak in the bathroom ceiling that was clearly patched over, poorly, previously.**the current solution for the leak, that appears to previously have been patched, is to put a rubber boot and allow the source of water to pressurize and expose elsewhere.I do not feel safe here, and am afraid that if anything worse happens I will be out of home.

  

  Business response

  08/20/2024

  Based on the information from the resident portal and maintenance logs, it appears that these maintenance issues have been resolved. Is that your understanding as well? I also have several emails exchanged between you and High Fidelity team members, including my correspondence. We have responded to your inquiries and addressed your requests. Regrettably, we are unable to void your lease or issue a refund. However, if you wish to sublet your apartment, you are welcome to do so. Please let us know if there are any outstanding issues, and we will address them promptly. 

  Customer response

  08/20/2024

   
  Complaint: 22038691
  
  I am rejecting this response because:
  
  The issue in the delay of the issuance of my key on the first day of my lease is unaddressed. To my knowledge, the washing machine is still broken and my money has not been returned. I will not be subleasing this apartment, as I cannot put someone in such a bad position. I have reported structural issues to Chicago housing authority and am looking forward to resolving through them. 
  
  Sincerely,
  
  *************************

  

  Business response

  09/09/2024

  Hello, 

  We are sorry you are unhappy with our reply. However, we are not in a position to refund you money or terminate your lease. Please feel free to get in touch with us so we can have a conversation about subletting, or reletting the apartment. My direct line is ************. Or, feel free to email me directly at *******************. 

  A more direct path for communication is preferred, in order to resolve this as quickly as possible. 

• Initial Complaint

  06/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ***** and ****** has been renting from High Fidelity Realty since 06/20/2023 with lease ending 06/30/2023 at 12pm. High Fidelity has failed to resolve many issues that were placed as ticket on their mobile app ***************** especially one specific one that costed us more $ and more problems. List of tickets left unresolved as 06/23/2024:- Electrical Outlet (06/02/2024)- Leak (07/12/2023 ticket was placed)-Bathroom tile (04/27/2024)Aside from the ones left unresolved, property management took months to fix a problem that was communicated would get done as soon as possible but would not follow-up until we, as tenants kept commenting for an update. Our biggest issue was the window that would require tuckpointing since it was allowing cold air to come meaning our gas prices going over the roof and allowing the rain to leak into our apartment. Due to said issue we as tenants reached out to see if they would allow us to break our lease early due to these issues left unresolved. Their response was no and when we tried to continue the conversation they decided to no longer reply. As tenants, we are aware we can withhold rent to get these issues resolved however, High Fidelity seems to be all about $ that I did not want to deal with any late fees or them trying to say anything about us withholding rent and charging more. We have ALWAYS paid on time and even reached out about building problems such as dead rats in the basement, flies in the hall, hot water being out etc to help not just ourselves but our neighbors as well.Tickets has been placed with City of ******* as well:- SR24-00779816 - SR24-00779819 Total of $ paid to HF for lease: $15,767.30 (***** A month and prorated rent of $467)

  

  Business response

  07/22/2024

  Hello, 

  It sounds like you've been through a lot with all those frustrating maintenance issues in your apartment. After reviewing your resident request logs, I'm glad to see that most of your requests were taken care of, even though the window repair took longer than expected. It's great that you were proactive in reaching out and trying to find a solution. Your well-being and comfort are so important, so it's good that you prioritized that. I'm happy to see that you were able to move out on June 30th, 2024 without any additional charges from Hi Fi. Hopefully, this is the end of those issues for you. Feel free to reach out if you need anything else.
  

• Initial Complaint

  02/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  High Fidelity took over my building last month, and I've had nothing but problems since they did. They've only been here THREE WEEKS and I have an incorrect rent balance because they cannot "find" my payment for ******* when they weren't even in charge when I paid my rent in *******. Ive been paying 1700 for rent for 5 months when my lease says 1550. I told them I've never had a fire alarm installed and no one has yet to get back to me. I found out that I didnt have a fire alarm when my stove caught on fire back in December! I've called, emailed, heck I'd send a carrier pigeon if I could. There is no response from anyone and when I do call the office they tell you to leave a message so no one can call you back. It seems ludicrous that I cannot get in contact with my own property management team. I've never had this many problems with a property management team especially THIS EARLY into taking over a new property. I told them I wanted to leave and they told me I couldnt break my lease, I even offered to pay out of my lease. I informed them of all these problems that Im dealing with and radio silence. Highly unprofessional and something needs to be done.

  

  Business response

  02/28/2024

  Hi there,

  
  

  We already released this resident from their lease, see attached termination agreement. Which includes a non-disparagement clause. 

  
  

  Please let us know what is needed to resolve this.

  
  

  Thanks,

  
  

  *************************

  Director of Operations

  High Fidelity Property Management

  *********************************************************

  *******, ** 60614

  P: ************

  

  Customer response

  02/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  11/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/15/2023 paid for rent to get apartment. Move in date was 10/20/2023. Informed mgmt there is no thermostat and way to turn on heat etc. The apartment is ice cold and not suitable temperature to sleep in.The apartment is not internet ready as it lacks an internet cable connection.The drains are clogged and the water from the faucets comes out rusted and yellow.This apartment is not move in ready. Doesn't seem like anyone did a move in inspection as the apartment was dirty also (dust, human hairs, etc).Contacted property management on 10/24/2023 and informed that I will be moving out if heat is not fixed and to give me my money back. Property mgmt contacted me 10/24/2023 after office is closed that they are working on it. Said to allow them 14 days. Informed them that is unacceptable and will be contacting ***************. Property Mgmt makes threats about lawyer. 10/27/2023 maintenance comes to apartment and checks heating unit. Says unit is outdated and not sure how to proceed. Heater not fixed. Said will follow up. Maintenance man shows up later on 10/27/2023 with two space heaters. Says he informed property manager that unit was not move in ready due to heater not working. Said she was aware. 10/27/2023. Turned on space heaters and blows electrical fuse. Cannot use space heaters as every time they are turned on the electrical fuse blows. Same happens when using the microwave. **** goes out before a minute is up. Informed property mgmt of issue. 10/30/2023 *************** inspector shows up and does inspection. Says the apartment is cold in 50 degrees range and issues violations to property mgmt. Inspector advised me to get a lawyer. *************** heat ordinance states that landlord must fix heat in 72 hours. Heat has not worked since 10/20/2023 11/01/2023 is the 14th day and heat is not working. Moved out. during move out spoke to previous tenant who said they stayed in that same unit and dont have heat or hot water and had mold under sink. Said they stayed there for 14 days before property management moved them to different apartment. Said Property Management knew this apartment had no heat and is an ongoing issue. 11/02/2023 dropped off keys to property manager who makes threats that lawyer is on it. I would like this lease terminated and my money back as the property manager, ***********************, knew the apartment was not move in ready and lied about it.

  

  Business response

  01/02/2024

  Dear ****, 
  
  Thank you for bringing this to our attention. We can certainly understand where you're coming from. However, after carefully reviewing your complaint, the heat worked prior to your move-in, it worked while you were living there, however, you just did not understand how to turn it on. We did send technicians who turned the system on manually and provided space heaters to make sure the heater was working and you were comfortable in the meantime. With respect to cleanliness and electrical issues, I beg to differ. I'm sorry you were unhappy with the apartment. But you did break your lease improperly. Because of this, we do not intend to refund you any money. 
  
  ****
   

  Customer response

  01/05/2024

   
  Complaint: 20829768
  
  I am rejecting this response because: This is false. The heat did not work there prior as the technician informed me that it was a known issue and that he had brought it up to mgmt once he found out what unit he was servicing. After speaking to the manager, *************************, she said to allow 14 days for them to resolve the issue. The issue was not resolved in a timely manner according to the *************** Heating Ordinance which ****** that the landlord property mgmt has to resolve the issue in 72 hours (3 business days). The issue was not resolved in the alloted time and due to that the property mgmt broke the lease due to not being able to provide heat. The space heaters provided did not work as each time they were turned on the fuses blew. This is unacceptable and just a bad experience with your company overall. I have screenshots of the conversations and can provide if necessary. 
  
  Sincerely,
  
  ***************

  

  Business response

  01/11/2024

  We will be in contact with the client directly. 

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