ComplaintsforExcel Book Writing

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Since 2022, I was told that it'll take4 months to finish a children's book completely. It is now July 2024 and I still have not received the finished product. I have asked for a full refund several times and have not received it. Different people from the company say that they will call me back and I have never received a call with my desired resolution. I just want my full refund.

  Business response

  07/05/2024

  client was ghosted; we made numerous calls which were not answered by the client and client has been
  ghosted for a while, Client is not eligible for a refund as customer was not there to respond us and let us
  know how we need to proceed, Client is being contacted already, and as per company's policy, the customer is not
  eligible for a refund. Please view companys policy, to which client agreed at the time of purchase.
  & Conditions: Excel Book Writing

  Customer response

  07/08/2024

   
  Complaint: 21938628
  
  I am rejecting this response because: I have been in communication with this business continually. When they call, they ask or pressure me for more money for marketing which I don't have and they said that I don't need to spend more money to publish this book. If they refuse to issue refund, please escalate this legal complaint. I didn't do anything wrong.. they keep calling for more money and then switch project managers on my book multiple times.
  
  Sincerely,
  
  *********************************

  Business response

  07/08/2024

  Dear *********************************,
  Complaint: 21938628
  We regret that you are dissatisfied with our previous response. We would like to address your concerns and clarify our position.
  Firstly, we acknowledge that you have been in communication with our business regarding your project. However, it appears there may be a misunderstanding. When our team reaches out, it is to inform you of additional services that could benefit your project. These are optional and are quoted separately, as they are not included in the initial package you purchased.
  Regarding your request for a refund, we must reiterate that refunds are not possible as per our company policy. However, we are committed to fulfilling our obligations and completing the services you initially contracted with us.
  To address your dissatisfaction, we are willing to offer one complimentary service in addition to the completion of your current project. We believe this gesture will help you achieve your desired outcome.
  We also encourage open communication to ensure your project progresses smoothly. It is essential that you respond to our calls and messages so we can address any issues promptly and continue working towards the completion of your book.
  We hope this resolution meets your needs and look forward to your cooperation.
  Sincerely
  Excel Book Writing 

  Customer response

  07/08/2024

   
  Complaint: 21938628
  
  I am rejecting this response because: Please see attached service agreement from Excel Book writing in 2022. They have not held to their service agreement and keep calling me for more money for marketing the book. The service agreement clearly states that I do not owe more money to fulfill this project. It should have only taken 3-5 to complete the book. Please issue the refund.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  September 2022, I executed a contract with and paid Excel Book Writing to publish my book (-150 pages). The turnaround per the Service Agreement stated 2-4 months for completion. As of this date, items and services paid remain outstanding and certain completed services were performed below the high-quality Excel proffered and has refused to correct. Despite my ****** indulgent patience, and repeated requests/pleas ending with a formal Demand to *********************, Operation Dir (noting *******************-owner), Excel has ignored my attempts to amicably resolve these matters without my having to contact outside authorities. It is evident that Excel's, and its subsidiaries Excel Digital, and Divine Technologies' operate fraudulently proffering high standard services/products, yet not performing, and/or underperforming. In July 2023, I petitioned for a refund; instead, my 2nd appointed Project Manager *********************** personally "promised she would insure completion. I did everything Excel staff has asked, and have gone beyond with rendering to staffs requests "to be patient/not to worry." I ventured to trust that ***** would honor her word. As of February, 2024, my project was transferred to a 3rd PM ************************* (apparently, *****'s solicited online recommendations resulted in her upward job transition); she left without completing my project. By the end of February, ***************************************** published my book at three (3) websites as contracted. At 2 websites the formatting of the sample pages were a complete shamble - highly unattractive and unacceptable. *********************** and ************************* refused to make corrections. To prevent potential sale loss due to Excels unattractive and unprofessional formatting, I deleted both publications, leaving only one publication listed on Amazon; losing the other 2 potential sale outlets. I wrote & designed the entire content for my Central Page; have yet to receive my complimentary hard copy (at $330) & no press release (at $500) =$830.

  Business response

  06/12/2024

  ****** is satisfied with us and now willing to work with us and is satisfied, her book is on the way she will
  be receiving it by next week. Client is willing to work with us and will have the review removed.

  Customer response

  06/13/2024

   
  Complaint: 21779109
  
  I am rejecting this response because:
  Please be advised that Excel Book Writing involved in the above referenced Complaint I filed on May 30, 2024, has been in contact with me, and they "appear" to be trying to resolve the outstanding issues. However, to date, nothing has materialized. They have asked that I close my Complaint. However, I informed them that I am not willing to withdraw until I can concretely see that they are fulfilling their obligations. 
  
  I nonetheless, informed their contact person that in the meantime, I would contact your Agency to inform you that the company has made contact and according to them, they are in the process of finalizing. I will keep you informed.
  
  Thank you again for your attention to this matter.
  
  With kindest regards,
  ***********************;

  Business response

  06/27/2024

  To clarify ******************* claims, 
  1: The promised Limited Edition Copy has been delivered and received by *************** with Satisfaction and an additional 2 copies of the same are also in process as that was offered after the first was sent out. 
  2: Excel Book Writing and *************** have also come to an understanding and agreement that the she will not be removing the complaint until All deliverables have been provided and until then, *************** was to inform all 3 party agencies that Excel Book Writing are in contact and are working on resolving her queries with Proof, and that we weren't just 'Appearing' to do so. 

  Customer response

  07/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  April 25, 2023, I paid this Excel Book Writing a $1, ****** to do professional editorial work on my manuscript, and I signed an agreement for this work to be done. They have had my manuscript for twelve months. I have not received the work that I have paid for on my manuscript. The company is prolonging completing my manuscript. The work that has been done on my manuscript is unprofessional work.Because I have complained multiple times about the unprofessional work that has been done on my manuscript and the long timeline to complete my manuscript, the company do not always answer the phone when I call. I called today and they did not answer the phone.The project manager (***********************: ************) who I am working with has hung up the phone on me twice. He hung up the phone on me today. I called back and *******, nor the company did not answer the phone.The communication with the project manager is poorly.*********************** is constantly lying to me about my manuscript. He has argued with me several times, because of my concerns for my manuscript.I am requesting that the company refund my money fully or complete my manuscript in a timely fashioned.

  Business response

  06/05/2024

  Our client, ***************************, only paid $1000 for a custom package for writing her book. Our company has
  made numerous changes to her book beyond our usual policy, going the extra mile with revisions.
  However, the issue is that the client continuously sends new changes on the edited file, expecting us to
  revise and deliver daily, which is not feasible. What she paid for has already been fulfilled, and there is a
  limit to unlimited revisions. Moreover, she is filing complaints with the BBB and posting negative reviews,
  which is unfair. The client needs to provide all her changes at once, and we will complete them. Once
  these changes are done, the book will be finalized, and no further alterations will be made, as the client
  seems uncertain about what she actually wants. She needs to call our retention team to resolve her
  issue, as she is not eligible for a refund at this point. We have been working on her book for the past
  year, and per our policy, she should have canceled within three months if dissatisfied. We are fulfilling
  our responsibilities; it is the client who is unable to finalize the book.

  Customer response

  06/05/2024

   

   

  Wednesday: June 5, 2024 (5:55pm)

   
  Complaint: 21757732
  
  I am rejecting this response because:

   

  According, the business response, the information provided in untrue, inaccurate. 

  I am requesting that the company finalizes my book, my manuscript; as soon as possible. 

  1. I did not go over my revision limit. 

  2. It was communicated to me, as the customer and client: "That I had unlimited revisions.'

  3. The company is contradicting in untruth. How can I submit finalized changes on my manuscript, when the revisions are not completed or done on my manuscript, when my manuscript is still in the editing procedure, editing process.

   

  My main focus, my main concern is to complete my manuscript and to move forward, to move on.

   

  Let it be noted: I have reached out to Mr. *********************** on four different occasions, on four different dates: Regarding to send me the revisions on my manuscript. Each time ******* said he was going to send the revisions to me, and ******* never sent the revisions for my manuscript to me.

   

  All in all, I send ******* an email and text message, regarding my manuscript: ******************************* did not response to either forms of communications.

   

  In addition, I called their main corporate number and no answered was received: Which is unprofessional business ethics and business practices.

   

   I spoke with ****************** from the Better Business Bureau, this week. He advised me if this matter is not resolved through the Better Business Bureau I can file a lawsuit: Which I am, if there is no resolution. This is what I am prepared to do.

   

  Appreciatively,

  ***************************, Author

  The Inspirational Collections

  Business response

  06/10/2024

  We have been engaging in ongoing discussions with the client, both yesterday and today, as we have been doing since the beginning. According to our company's terms and conditions, the client is not eligible for a refund. We have made numerous changes and revisions for the client, but it's important for the client to understand that making changes repeatedly and then blaming us for delays is not acceptable. If the client wishes to escalate this matter legally, they are welcome to do so. We have all the necessary evidence, and company policy dictates that refunds are only provided if the issues stem from our end. We have invested one year in this project, resources have been allocated, and it's the client who is requesting changes to the story and script.

  Customer response

  06/11/2024

  Tuesday, June 11, 2024 @ 1:12pm
  

  Complaint: ******** (Client: ****************************)

   

  Business Communication:
  
  I, ***************************, am rejecting this response because:

   

  1. Excel Book Writing is harping on my down payment and untruth information. My main concern is the completion of my manuscript. And if they cannot 

  complete my manuscript and resolve this issue with The Better Business Bureau, I am prepared to take further actions.

   

  2. Initially, when the company started working on this manuscript: ************************* was my project manager, I requested a refund because nearly two months, no work was done on the manuscript, when I initially submitted it. 

  Which delayed the process in completing my manuscript. 

   

  3. The company has constantly sent me my manuscript with errors and poorly edited, which delayed the process of completing the manuscript on their behalf and poor customer service.

   

  4. The Bottom Line:  Is that I am requesting that the company completes my entire manuscript in a timely fashion. If not, send me a clean version of my entire manuscript, immediately. It is against the law

  to deny me access to my manuscript. 

   

  Appreciatively,

  ***************************

• Initial Complaint

  05/21/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid Excel in December of 2022 for 2 books. The first one wasnt complete until August (which was already written btw) and the second hasnt even began!! They wont answer or call back. This book writer will take your money and s**** you!! Go elsewhere!!***********************

  Business response

  06/05/2024

  Excel Book Writing has already long initiated the production of ****************** second book and we are in constant communication with the client regarding her second book, her website, and other service deliverables. Please see screenshot below

• Initial Complaint

  05/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I paid ***** dollars but they did not publish my book the way they told me.

  Business response

  05/21/2024

  Customers book is published on amazon based on his approval  above is the proof mentioned and what he is claiming in his
  complain is all false, we did our work for what he paid for. If customer has any concern can reach out
  to us and our team will help him out if any query he has.

• Initial Complaint

  05/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please review my previous complaints. Many delays. They have submitted unapproved work. I am working on the third publication of my first book which was ready to go but as gone through the review process by myself was approved by myself and yet submitted differently to the publishers. I have three other projects with them. The start of those projects are contingent upon completion of the first project which they will not complete.

  Business response

  05/17/2024

  **** is one of our best clients. Yes, there was some delay, which has been addressed by our Retention
  department. The client is now in contact via text messages and email and is willing to work with us on
  the project. Below is the proof of our conversation, showing that the client is in contact with us and we
  are working on the project together.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased help for writing a book. Was promised to work with a production manager. I spoke with this guy one day the next day he was supposedly fired, and the new guy tried to sell me more. They had other red flags where different parts of the company would request the same information multiple times. The previous manager said that he wasn't fired. Didn't know what had happened. After all this I requested a refund, and they told me I wasn't allowed one. Even though according to **************** law I have 30 days to request one. After that they forced me to sign another long contract to get the refund without making sure I was aware of terms. The terms of the contract are that it may take up to 90 days. I think in 2023 refunds should be virtually instantaneous. Which leads me to believe that this is an attempt to push back the refund past the 30 day **** and then tell me something went wrong and I am not *********** it.

  Business response

  04/05/2024

  Client has been refunded according to our agreement with him this complaint is baseless as excel book writing always honors their agreements with their clients and client was informed that his refund was to be processed still, he filed a complaint for no reason. 

  Customer response

  04/05/2024

   
  Complaint: 21495588
  
  I am rejecting this response because:
  The refund has not been issued and therefore is not baseless. Complaint will not be withdrawn by me until the refund goes through. 
  Sincerely,
  
  *****************************

  Business response

  04/08/2024

  Excel Book Writing  has issued the refund and sent it forward if any delays, Now client need to take that up with his bank as excel has issued the refund as promised, the complaint is ****ed closed by us and the client has violated the Refund settlement agreement, which has broken contract as he was clearly instructed that no complaint or dispute should be filed as excel has given him in writing that the refund would be processed which we have done still the client insists on keeping the complaint open and thinks by defaming the company he will get his refund faster which effect our image infornt of all our new client we request the bbb to please **** this as resolved as Excel Book writing has stuck to there commitment even tho the client violated the RSA 

  Customer response

  04/16/2024

   
  Complaint: 21495588
  
  I am rejecting this response because:
  This company headed by the person who responded to the complaint. Tried to pressure me not to get a refund by lying to me. Example. Saying that I was unable to get a refund. Regardless that they're own employees said that I coupe if I was dissatisfied. Then when I said I live in ****************.  My state law says I have 30 days to cancel any contract. I could buy a car for 29 days and 23 hrs and cancel that contract even. Then they tried to plead with me. No give us a chance. Give us a chance to prove it. Even though I had been lied to during the process. 
  They then told me I'd have to sign a forum saying I wouldn't complain about them. I never needed to sign a forum for the refund. I let them know that. 
  Afterwards I saw some complaints on the same company about poor quality. Poor service. A lack of professionalism. All with a comment from that guy telling the service to remove their reviews. These comments aligned with my experience word for word. 
  No one should use this service. It's a waste of money. Go to fiver. Or anywhere else. 
  I'd like this complaint to remain up forever. 
  Sincerely,
  
  *****************************

• Initial Complaint

  03/07/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I initiated my review on 10/13/2023 because EXCEL BOOK WRITING forced my hand by seriously delaying the completion of several contracts. I fully paid for 3 contracts, one dating back to March 3, 2022, so it has been a frustrating 2 full years to get this complete project off the ground book, marketing, and audiobook. It's their delays in completing the work that is the main issue and complying with written contractual elements which they ignore. Soon after my review was first published they started working with me once again, but began to delay completion again despite being very close to completing them. In one case they ignored me for a full 58 days.I have solutions to resolve the 3 contracts if they care to complete the work:May 2, 2022 Contract Book editing and publishing agreement - The published version was an earlier version with errors and ******** want the final version published. This is an easy fix by switching the latest digital copy to print the right version. May 10, 2022 ****************** agreement The key to this issue is that they guaranteed in the contract to sell ****** books in the first year or all of my money back. I purchased that agreement to market the book; not a website that required additional expensive maintenance and certification costs. Satisfaction was guaranteed. If they cannot sell ****** books, I request and deserve my money back. I do not want their website. July 21, 2022 Contract- Audiobook Agreement After 18 months and no product, I had had enough. That is why I initially wrote the review on 10/13/2023. They quickly responded after the BBB review landed. It was going relatively well until they stopped communicating with me for 58 days. This should have been easy. It was one small item away from being completed: namely removal of the speaker's voice clearing his throat in one segment of the audiobook. Why they refused to complete the audiobook is a mystery to me and again an easy fix if they wished to complete it.

  Business response

  04/15/2024

  Please see response to complaint #********.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Another author referred me to this company, who stated they did an excellent job for him. As an educator, it took me six months to save the ******* to pay them to edit my book. I did tell ******************* it would take me some time to get some money together; however, I eventually paid $******* for a smaller package. I completed the required document. One was a list of chapters I had to create used to create an outline. The outline was nice. We spoke on the phone for about 20 min, and based on that recording, they created chapter 1. In the process, from the $******* to the chapter, every conversation started or ended with another ******* for a marketing package. I said I didn't have money and wanted to focus on writing the book. If you're constantly picking another sales tactic, it takes away from writing the book. I also stated I was writing the book but didn't need it to be in sequential order. They wanted to go from 1, 2, 3. That's not how Im writing my book. I started writing at the Climax. I said I was writing the hook and then working backward.Once I received Chapter 1, I said in the email twice and over the recorded phone conversation THIS IS NOT ME (attached). It's not my vibe. Now that I've read the first chapter, I know they can't capture it. I stated on the recording I have a natural spiritual vibe; I was born this way. There is no need to go any further; they don't want to honor their contract page 5 9.2 vs. 92.3 contract termination. They contradict each other. Therefore, it falls in my favor, and I want them to honor 9.2, take a portion based on what you have completed, and return the rest to me. I'm not saying they don't get anything for their time. However, there is no need to move any further. This company may work well for others.

  Business response

  03/04/2024

  
  RESOPNCE TO THE CLAIM
  Client ********************************** signed up with us in January 2024, Customer is not aware of the process
  how it works when it comes to write a book, Customer never provided us the manuscript so we cannot
  directly work on the editing process, we need to write the manuscript and then the edits go on after
  clients approval, Customer needs to understand if she provides us the manuscript so we can directly
  work on editing otherwise we need to write the manuscript for the client , client gives us the rough
  notes and explain us what she wants, so how can she claim she is not getting the vibe that she is talking
  when the manuscript is not written by her, Moreover we provided draft and outline to the client to
  which she expressed she liked it and we continued working on the project. Customer has change of mind
  and asking for a refund which is not eligible in her case as per the signed contract, Also our Project
  Manager never force her for any new sales that is their job to let the client know about how the book
  can be advertise in future also if she does not wants any other service except writing she could simply
  say a NO but she said to ***** I will let you know so he followed up on that he never forced her for
  anything. Client has a change of Mind and is not eligible for a refund, On 19th Feb she has shared positive
  response with us and soon after she is asking for a refund who will pay the cost which has been paid to
  the production team who is working on her project. Please see client is fully satisfied if she does not
  want to share approval or does not want to go on chapter calls and changes back and forth so she should
  not write a book in first place, this is the process she needs to understand. We have spent hours with her
  on call she cannot be eligible for a refund at this stage of the project as full satisfaction has been
  provided from our end as per her emails and messages. She can get back to us and we will happily help
  her out if she is having issues or not understanding but she needs to give time not only us any company
  working on a book needs client assistance and ideas for which client needs to take out time and have
  patience.

  Customer response

  03/05/2024

   
  Complaint: 21364640
  
  I am rejecting this response because:

  I selected the lower package for $1500.00, and he stated my next person would be *****. I wish they would let you hear the recording.
  I asked questions for understanding, as you could hear me saying on the recording. We were talking about writing the book in sequential order. I'm not writing sequentially but from the hook and working backward. Writing a book is like putting together a puzzle. I told him I write based on my spirit. I made that precise several times. If a story comes to mind, that's the story I write, and I put it in order according to my timeline (i.e., dates of events).
  
  On all the recordings, you can hear the marketing package pitch. I asked ***** how I could focus on the enjoyment of writing the book if we kept talking about this $2500.00 marketing package. Once I paid the $1500.00, I was done. It's their business to get the client to purchase a higher package. I'm attaching my email from the 19th, and as I said before the 19th in the recorded conversation, how am I supposed to enjoy writing a book if you are always talking about more money and it took me six months to give you the $1500.00? I started to feel dread and pressure when I saw the call coming. I just no longer trust the process. I will accept the partial refund that was offered in the email attached.

   

  Business response

  03/05/2024

  In order to discuss regarding the partial refund please contact on the same email and you will be responded by the resolution manager , Kindly have this case closed as we as a company has decided that we will issue a partial refund depending on company's policy which our compliance team will decide , also we also do not wish to work with anyone who has lack of knowledge regarding how it will be done, we tried our level best and tried to help this client out but I guess that won't work for us too. Please contact on the same email received and you will be assisted  accordingly 

  Customer response

  03/19/2024

   
  Complaint: 21364640
  
  I am rejecting this response because:Greetings;

  
  

  I have accepted the agreement, yet the *** stated I need to complete it. I have never received it. I've attached emails to show I'm not receiving the documentation to received the partial refund. 

  
  
  Sincerely,
  
  *****************************

  Customer response

  03/21/2024

  
  Better Business Bureau:
  
  The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hired Excel Book Writing to edit, proofread among other services that is mentioned in email correspondence file attached (Dec. 20th email). They were expected to work within the Designrr Platform where I created my eBook and deliver the finished product there. Prior to making agreement, The Senior Manager, **** confirmed that they are able to work within any platform. I accepted and sign agreement. Before they start any work the Project Manager ******* also verified that they are able to work within the Designrr platform. After some going back and forth in email correspondence, they stated that since they are unable to work within the Designrr platform (see their email Dec 20) they will refund my money.I have been getting run around since then as you note in the email correspondence file attached.

  Business response

  02/13/2024

  We respectfully urge the Better Business Bureau to consider closing this complaint, as the terms of
  working exclusively in MS **** and PDF formats were clearly communicated and accepted by the client.
  Upon receiving the entire edited book in PDF format, the sudden demand for project termination and a
  refund raises concerns about potentially deceptive practices aimed at obtaining a refund after the work
  has been completed. Despite prior advisement that only MS **** or PDF formats were feasible, the client
  proceeded with the project under these conditions. However, after Excel Book Writing invested
  considerable resources into editing the book, the client's abrupt reversal to demand a refund is perplexing.
  Additionally, the client still has an outstanding balance of $500.00, yet instead of settling this amount
  upon completion of the work, they are insisting on a refund, which appears illogical.
  It's worth noting that Excel Book Writing has operated with integrity for over a decade, adhering to
  principles of honesty and transparency with our clients. Our commitment to providing clear and accurate
  guidance on all aspects of their projects has been fundamental to our longstanding success in the industry.
  We remain dedicated to upholding these principles in all our dealings with clients, ensuring trust and
  satisfaction throughout the project lifecycle

  Business response

  02/14/2024

  Here is the response for the mentioned complaint.
   
  Regards,
  *********************
  Head Of Operations 

  Customer response

  02/19/2024

   
  Complaint: 21195118
  
  I am rejecting this response because:

  I have attached a word document fie above in response to Vendor.
  
  Sincerely,
  
  *******************************

  Business response

  02/21/2024

  In response to the client's allegations regarding our commitment, Excel Book Writing would like to
  reaffirm our dedication to honoring every promise made to our clients. A refund was indeed offered to
  the client when it became apparent that their book could not be edited on the DesignRR platform. During
  a subsequent phone call, our senior consultant, Mr. ********************** reiterated this offer, specifically
  addressing the $500.00 upfront payment. However, during the same conversation, the client himself
  expressed satisfaction with receiving a draft in PDF format. This exchange was outlined in our initial
  response, complete with a timestamp of the call, and we are prepared to provide the recording upon
  request.
  Once the client indicated their satisfaction with a PDF format, Excel Book Writing proceeded with the
  editing process. Now that the entire book has been edited, offering a refund is not feasible, as significant
  resources were allocated to completing the editing.
  Additionally, the client has accused Excel Book Writing of being deceptive, citing poor record-keeping.
  However, it is the client who is distorting their own statements. In their initial complaints, the client
  focused solely on issues with the DesignRR platform, with no mention of the edits made to their
  manuscript. Now, faced with evidence that they consented to work on the platform and accepted edits in
  a PDF format, the client is changing their narrative. Unfortunately, Excel Book Writing is bound by
  confidentiality agreements and cannot provide the edited manuscript to BBB.
  Furthermore, the client claims that Excel Book Writing took his manuscript from DesignRR platform
  without his permission, as it was not a condition of the project. However, it was the client himself who
  granted access to the DesignRR platform, where the eBook was stored, and consented to accept the edits
  in PDF format. Given this consent, it was necessary to download or copy the manuscript for editing
  purposes. The decision to proceed with edits was made only after the client confirmed their satisfaction
  with receiving the edits in PDF format during the aforementioned call. It appears that the client is
  leveraging the limitations of the BBB portal, as attachments cannot be uploaded, to their advantage. We
  have included screenshots of email exchanges in this document, demonstrating the client's provision of
  DesignRR platform credentials. Please note that the latest email trail in this document is dated December
  20, 2023, and the referenced phone call occurred on December 21, 2023.

  Customer response

  02/27/2024

   
  Complaint: 21195118
  
  I am rejecting this response because:

  Please note my comments in the attached PDF file.
  
  Sincerely,
  
  *******************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩