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Find a Location

National Home Rentals has 1 locations, listed below.

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    Business ProfileforNational Home Rentals

    Real Estate Rentals
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/4/2022

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    National Home Rentals (NHR) offers single family homes for rent in markets across the country. 

    Business Details

    Location of This Business
    27 N Wacker Dr PMB 435, Chicago, IL 60606-2800
    BBB File Opened:
    4/6/2017
    Years in Business:
    6
    Business Started:
    9/23/2017
    Business Started Locally:
    9/23/2017
    Accredited Since:
    1/4/2022
    Business Management
    • Mr. Sam Bidwell, Operations Supervisor
    Contact Information

    Principal

    • Mr. Sam Bidwell, Operations Supervisor

    Customer Contact

    • Mr. Sam Bidwell, Operations Supervisor

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I am renting a home from National Home Rentals currently. When I moved in I was told that I would get my entire $500 holding fee applied to my rent once I moved in. They only credited $125 with no clear explanation of why its less. Then within two months we had to call a plumber because the house was backed up. It was grease. I was only here two months. They tried to charge me 650 dollars for that saying it was my fault. They finally lowered that to $150 dollars. I do not feel I owed that given the situation. My A/C is not working right and is acting like it has a leak. We are in *******. They sent someone and the technician recharged it. It is getting bad again, but Im afraid to call and ask for a technician after the plumbing nightmare. Now, my refrigerator went out. I lost over $300 in food. They refuse to replace the refrigerator with anything but the same model from a warehouse type place that has to ship it. I called on Thursday June 27. They will not have a new one here until Wednesday July 03. I will go an entire week with nothing cold to drink and no refrigerated food. They did offer a $100 gift card for my trouble. This is the worst company I have ever dealt with. I do not feel safe to call with a maintenance issue. I do not feel that they care to provide a livable space for my family.
    Read More

    Customer Reviews

    12 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Analia L

    1 star

    02/01/2023

    Client applied for a home and they stated there was information on her report causing her to be denied. After several calls with their customer service department, they stated her application could be reopened if information was inaccurate. We sent in supporting documents and now the customer service department is not answering and changing their answers to please reapply. Customer service is now unresponsive.

    Local BBB

    BBB of Chicago & Northern Illinois

    BBB Reports On

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