ComplaintsforNational Home Rentals

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I began a 2 year rental lease agreement with National Home Rentals on 11/10/23 into a newly built home. The monthly rent was $1909.99 ($1850.00 for rent and $59.99 Amenity Package). I began to move into the property on 11/10/2023. When I entered the home, I noticed the home was not clean from the construction. *** previously advised me that the home would be professionally cleaned before move in. I reached out to *** regarding the cleaning of the home and was advised they thought the home was cleaned. I advised *** that I would clean the home, being that I had all of my belongs inside a U-Haul truck and my family would need a place to sleep. On the night of 11/11/23, I noticed major water leaks throughout the home. I called the maintenance line and had to leave a message. I then had to contact the City of ********** to come shut the water off due to the leaks in the home. on 11/14/2023, I finally received a call advising a plumber would be out to check the leaks. The out come of this was holes having to be cut through the home, the complete flooring downstairs had to be replaced, my furniture was damaged from the leaks in the ceiling, and complete stress on me and my family! I have been dealing with plumbing issues since 11/11/23 - present. There has not been one month of living in the home that I have not had a plumbing issue. The most recent issue has caused electrical issue which puts myself and my family in a hazardous situation. In July 2024 I received Foreclosure papers delivered to the home by a ********. The Foreclosure papers advised payment had not been made on the property at all. The Foreclosure process began on 1/8/2024. When I contacted ***, they advised it was nothing to worry about. On 9/7/2024, I attended the Foreclosure hearing along with my neighbors, who also received Foreclosure papers for the homes they rent. There was nobody in attendance from *** or the owner of the properties. The Foreclosure was granted with an auction date of 10/3/24.

  

  Business response

  09/11/2024

  
  We are sincerely sorry to hear about the challenges youve faced during your tenancy, and we deeply regret the negative experience youve had with us. At National Home Rentals, we strive to provide excellent customer service and a comfortable living environment, and its disheartening to hear that we fell short in your case.
  
  Regarding the foreclosure situation, we understand how alarming this must be. As property managers, we handle communications between residents and the property owner but do not have control over ownership decisions. We have forwarded all foreclosure notices and related communications to the owner. Its important to note that despite the foreclosure proceedings, we have not received notice that rent payments are not required from you. We are happy to assist in any way we can if you have additional documentation or information that we may have missed.
  
  To support you in this situation, the owner approved releasing you from your lease without any early termination fees, and we have dropped any eviction proceedings due to the missed payments. As of now, we have not received confirmation of a move-out date, but please let us know your plans. Per the foreclosure hearing, once the property is sold at auction, you will have ***** days to submit written notice to vacate.
  
  We also want to acknowledge the frustrations you've experienced with the property maintenance. The issues at move-in and throughout your tenancy are truly unfortunate, and we understand the significant inconvenience this has caused. As you mentioned, we provided a $150 cleaning concession on 11/10/23 for the home not being properly cleaned upon move-in. Additionally, we issued a $2,262.68 concession on 12/14/23 to cover the costs related to the water leak and relocation, and more recently, a $500 concession on 8/9/24 for ongoing maintenance issues. We have made every effort to communicate with the owner and provide the best solutions possible within our role as property managers and under the terms of the lease agreement and applicable laws.
  
  We appreciate your patience and understanding as we continue to navigate this situation, and we remain committed to assisting you through this difficult time.
  
  Sincerely,
  National Home Rentals *******************

  Customer response

  09/11/2024

   
  Complaint: 22261083
  
  I am rejecting this response because I literally just called NHR 10 mins before receiving this response. I spoke with ******* in billing who advised *** is waiting to hear from their attorney regarding the eviction notice in which the court date is September 17, 2024 at 9am. ******* did not advise me the eviction was voided.

  On Monday September 9, 2024, I advised *** that I will be moved out of the property on or before September 30, 2024. 

  I appreciate the concessions that were given, however the concession that was provided was to cover the rent that I would have had to pay had I not experienced all of the maintenance issues. Absolutely nothing was done to compensate for the stress and inconvenience that my family and I had to endure and still having to deal with presently. It's not fair to have tenants living in a home with water leaks that's causing electrical issues. That is very hazardous!!! 

  If *** will provide me a written document advising the eviction has been voided, nothing will be place on my credit/leasing history or my co-signers credit/leasing history, and that I will receive a refund of my deposit in full, I'm will to accept that and be done with this entire disaster!

  Sincerely,
  
  ******* ********

  

  Business response

  09/12/2024

  Hi *******,
  Sorry for the confusion, we are stating that we can void the eviction if payment is made or a move out agreement is made. Are you confirming you will be vacated by 9/30/24? 
  
  Best,
  NHR

  Customer response

  09/13/2024

   
  Complaint: 22261083
  
  I am rejecting this response so that I'm able to provide a response.

  Hello,

  Yes I will be completely moved out of the property on or before September 29, 2024. I will notify *** as soon as move out is completed.

  For my records, could I please get a email from *** advising the eviction has been voided with nothing be owed as long as property is vacated on or before September 29, 2024? The eviction court date us Tuesday September 17, 2024, therefore if this email could be received as soon as possible, it's greatly appreciated.

  Sincerely,
  
  ******* ********

  

  Business response

  09/14/2024

  Thank you, we have reached out to the attorney handling the eviction to draft a move out agreement. 
  

  Best, 
  NHR

• Initial Complaint

  07/31/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have been renting from this company since November 2023.I have recently received a foreclosure notice on my door as of yesterday regarding this property about two weeks ago they let us know that the house was up for sale and we would need to be moved out by the end of our lease. At this time currently there is not any clear direction. Im being told different things from representatives of this company and they still expect rent to be paid when going through so much turmoil living here with sheriffs coming to the house delivering paperwork and this company is stating that all of this is a scam. My question to them is where has all of my money gone that I have paid to you all why am I going through this and why do you still expect me to pay rent somewhere that is being foreclosed and Im going through all of this this whole process you all have been inconsiderate and Have no sympathy or empathy for what you are putting people through that live here. As a resolution, I would like to be released from my lease immediately and any money that I am owed or a deposit or anything would be greatly appreciated.

  

  Business response

  07/31/2024

  Dear ****,
  
  Thank you for bringing your concerns to our attention. We understand the stress and uncertainty that the foreclosure situation has caused, and we apologize for any confusion or distress you have experienced.
  
  We want to assure you that your lease agreement remains valid, and we are committed to providing clear communication and support during this time. We regret any mixed messages you may have received and appreciate your patience as we work through this process.
  
  Regarding your request for immediate lease termination, we are willing to offer a Mutual Lease Termination Agreement. This agreement will allow you to end your lease early with a reduced early termination fee of one month's base rent, rather than the standard two months' base rent. We hope this offers some relief and a clear path forward.
  
  Please note that, in accordance with your lease agreement, rent payments are still required. This ensures that we can continue to manage and maintain the property effectively during this transition.
  
  Please let us know if you would like to proceed with this option or if there are any other concerns or questions we can address.
  
  Thank you for your understanding. If you receive further notices, please send them to us and we will continue to direct them to the owner.
  
  Sincerely,
  National Home Rentals *******************

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am renting a home from National Home Rentals currently. When I moved in I was told that I would get my entire $500 holding fee applied to my rent once I moved in. They only credited $125 with no clear explanation of why its less. Then within two months we had to call a plumber because the house was backed up. It was grease. I was only here two months. They tried to charge me 650 dollars for that saying it was my fault. They finally lowered that to $150 dollars. I do not feel I owed that given the situation. My A/C is not working right and is acting like it has a leak. We are in *******. They sent someone and the technician recharged it. It is getting bad again, but Im afraid to call and ask for a technician after the plumbing nightmare. Now, my refrigerator went out. I lost over $300 in food. They refuse to replace the refrigerator with anything but the same model from a warehouse type place that has to ship it. I called on Thursday June 27. They will not have a new one here until Wednesday July 03. I will go an entire week with nothing cold to drink and no refrigerated food. They did offer a $100 gift card for my trouble. This is the worst company I have ever dealt with. I do not feel safe to call with a maintenance issue. I do not feel that they care to provide a livable space for my family.

  

  Business response

  07/01/2024

  Hi *******, We are very sorry to hear about the experience you have had so far at National Home Rentals. To clarify with the holding fee, this amount is an overpayment of the original move-in costs, meaning you are required to pay $500 in excess of the normal required amount for move-in, so the overpaid amount remains as a credit on the ledger for the next months payment, once the next months charges are added to the account, it is reduced from this amount and the remaining balance is what was due from you and shows paid in full. Please let us know if you need additional assistance clarifying how this process works and we can explain further, our apologies if this was not communicated clearly upon move-in.
  
  We understand your frustration about the plumbing chargeback, per the lease agreement we chargeback for any costs related to unclogging drains as this is a resident responsibility, however, I understand you had recently moved into the home, so the issue may have been present at move in and unnoticed. We will have the $150 charge removed from the account. 
  
  For your AC, please submit a new maintenance request. If the recharge did not correct the issue and it seems to be degrading again, this may be a larger issue. The function of the **** is a landlord's responsibility, your responsibility is to ensure the filter is changed every 3 months and that the temperature is set to a reasonable level and that doors/windows are closed while running to not overwork the unit.
  
  We understand your frustration with the refrigerator, while we cannot speed up the process it takes to get the additional parts to repair, we can offer an additional $100 concession on the ledger as a credit for future rent. 

   

  We understand that regardless of these changes the persistence of issue is not acceptable and we again greatly apologize for the inconveniences you have experienced. If there is anything else we can do to help, please let us know.
  
  Best,
  National Home Rentals
  Property Management

  Customer response

  07/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been renting a townhome that is managed by National Home Rentals since around July/August 2023. I first moved in in June 2023, which at the time the townhome was under the management of a different company. Part of the lease agreement included paying a $35/month fee for a 'Resident's Benefit Package' which included **** filter delivery among other things. When management changed to National Home Rentals, they agreed to keep the Benefit Package.To this date (February 22nd, ****) I have received only one **** filter, which was after months of not receiving any and after about 2 different email interactions with National Home Rentals. I believe I received this first filter around October/November. To add more context, *********** has two separate locations for **** filters, both of which are different sizes. I have directly emailed National Home Rentals on 3 or 4 occasions voicing my issues, with little to no progress. My last email to them was February 1st, ****, in which they explained that they have been in contact with the distribution company responsible for the delivery of the **** filters and assured me that I should expect to receive them on a consistent basis moving forward. So far I have spent about $245 on this Resident's Benefit Package ($35/month for 7 months starting August 2023), and have a single **** filter to show for it.

  

  Business response

  02/23/2024

  Hi *******,
  
  I am sorry to hear about the troubles you have experienced with receiving air filters. I am happy to assist in clarifying the *** program and ensure you are getting the filters delivered correctly.
  
  According to your plan and Lease Agreement, the filters should be coming to you for both sizes (12x20x1 and 14x20x1) every 60 days following the first full month of your move-in, so there should have been a delivery for September, November, January. 
  
  I would like to explain, the *** Program does not only include filter delivery and also included MI ****************** Resident Rewards Programs, Credit Building, Identity Protection, Home Buying Assistance, 24-hr Maintenance Portal, Online Portal Access, and more. This monthly required fee is in place for all our lease agreements, please see attached addendum.
  
  With that said, we understand your frustrations on not receiving filters in a timely manner. I do show we confirmed with the Filter delivery partner on 1/29 on your correct sizes. We have reached out to them again to reconfirm delivery and ensure it is setup on a 60 day cycle. Due to this inconvenience we can provide you with a credit for 2 month's of *** ($68) as replacement for the 2 missed deliveries of filters during the lease term. We will also reach out to you directly once we get confirmation of the new delivery. 
  
  Thank you again for your understanding and we apologize for this issue.
  
  Best,
  NHR *******************

  Customer response

  02/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We had an issue with our dishwasher randomly shutting off. Technicians were sent out and replaced the dishwasher with an old broken (not knowing at the time) dishwasher. Come to find out the issue was a faulty breaker not dishwasher. Using the highest sanitizing and water usage setting our dishes never got cleaned. Weve had issues for months and recently reached out s few weeks ago because Im tired of wasting so much water rewashing everything. The company hasnt done anything since weve been reaching out concerning our dishwasher issue. We pay extra rent to have the appliances available to us. No one on the property manager, maintenance communicate when a dishwasher will be replaced. A tech came out and confirmed it was a really old dishwasher and the pump was broken. The property manager set a delivery time but nothing was delivered. They say they have to go through multiple outlets to have someone contact us. The property manager is telling us its not his job to help us. Weve been eating off of dirty contaminated dishes from being given a junk dishwasher. They are not helping get this issue resolved. All I hear is its not my job @

  

  Business response

  07/26/2023

  We apologize for the ongoing inconvenience with the dishwasher replacement. After reviewing your complaint, we have confirmed that the new dishwasher is at Lowes, and we are awaiting vendor confirmation for delivery and installation. We understand your frustration and acknowledge the delays. Rest assured, we are actively working to schedule the installation and will reach out to you shortly. Thank you for your patience and understanding.
  
  Best regards,
  National Home Rentals
  Property Management

  Customer response

  07/26/2023

   
  Complaint: 20379250
  
  I am rejecting this response because: all weve been hearing is, we will reach out to you shortly. Sorry for the inconvenience. This response is not going to work  
  

  Whos we? The property manager ******* says its not his job.

  Maintenance is saying its not their job.

  Who ? A name of a person and a contact number would be appreciated. We have no idea who is supposed to contact us or when. 
  

  who are we working with to help resolve this issue?

   

   Whos job is it to do the replacement and install?

  what company? Whats their contact information?

   Again, we pay more in rent for the convenience of a dishwasher. We havent had a working one for months! 
  
  Sincerely,
  
  ***************************

  

  Business response

  07/27/2023

  Hi,
  
  We understand your frustration with the delay, we have been reaching out to Lowes yesterday for an update but were unsuccessful, we finally got ahold of someone there this morning who confirmed the dishwasher was delivered and pending scheduling for delivery/install (along with install of the microwave) within the next 2 days and should be reaching our directly to schedule. The Lowes Installation phone number is ************, order number #*********. Due to the delays, we are also sending you a $100 e-gift card. The ******************* Team will be reaching out shortly to reiterate this information. We again greatly apologize for the delays and appliance issues you have experienced, we truly do understand how frustrating this is and greatly appreciate your patience. 
  
  Best, 
  NHR *******************

  Customer response

  08/02/2023

   
  Complaint: 20379250
  
  I am rejecting this response because:

   

  these companies have been soo rude. They schedule a time and they are not arriving during the time frame. And they respond with sarcastic tone sorry. It was scheduled to be installed today between 11am-1 pm getting a call asking if I have the dishwasher on site - which should have been known that it wasnt ! They are coming later than the expected time on top of the 2 hours it will take them to install. $100 gift card isnt going to suffice for the amount of time spent washing dishes by hand, water used and the lack of professionalism on all parts. Just to get a dishwasher replaced. Until both dishwasher and microwave are installed I do not accept a $100 gift card and a sorry.  Why does it have to be so difficult to get a replacement? 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/02/2023

  Hi,
  
  We are very displeased to here the continued negative experience you are having in regards to the dishwasher install. We agree that the rescheduling and delays are not acceptable and will be following up with the vendor to discuss. As far as additional concession for the issues, what would make this situation better for you once we confirm the vendor has completed the install? 
  
  Best,
  NHR Property Management 

  Customer response

  08/04/2023

   
  Complaint: 20379250
  
  I am rejecting this response because:

  - I pay Resident Benefits package of $34.99 every month to ensure prompt and effective assistance when dealing with property maintenance issues.

  I ask that I get a credit for two months of $69.98 to my account.

  Additionally, 

  I request the right to terminate the lease contract at my discretion before the full term of the lease contract. This includes no extra fees or penalties, or legal action for leaving early. I will abide by all other terms of the lease including giving a 2 month notice to vacate to the landlord and property manager.
  

  
  Sincerely,
  
  ***************************

  

  Business response

  08/07/2023

  Hi,
  
  We will apply a concession of $70 to the account due to the inconvenience. Unfortunately, we are unable to approve the second request.
  
  Best,
  National Home Rentals

  Customer response

  08/08/2023

   
  Complaint: 20379250
  
  I am rejecting this response because:
  
  $70 wont be acceptable if the second request cannot be approved. 
  

  We still have a microwave sitting in our hallway. Weve had to set aside 3 days waiting for people to show up to have the microwave and dishwasher installed. The dishwasher install was over 4 hours late. From the beginning properly managers have not worked with me to get this resolved. *** made more phone calls between property manager and mr plumber than I should have. I shouldnt have been making phone calls figuring out what was going on! Thats not my job. Ive been washing dishes for over 2 months because the quality of the wash was just awful. If it wasnt so difficult to resolve this, we wouldnt be here. Along with the $70, we ask for an additional $500 credit to our account. If this can be done, we can put this behind us. 
  Sincerely,
  
  ***************************

  

  Business response

  08/08/2023

  Hi,
  
  Unfortunately, we are unable to provide additional concession or approval of the request to terminate without penalty. We will be following up with ****** again to ensure the install is scheduled. We understand your frustrations and concerns and greatly apologize for this inconvenience. 
  
  Best,
  NHR

  Customer response

  08/08/2023

   
  Complaint: 20379250
  
  I am rejecting this response because:

  $170 concession in the form of 2 payments of maintenance we pay monthly and a $100 gift card, just isnt good enough. Let me know 
  
  Sincerely,
  
  ***************************

  

  Business response

  08/08/2023

  Hi,
  
  We are sorry that the concession provided is not sufficient for you, unfortunately we cannot provide any additional concession. We did confirm with ****** that the installation is scheduled for today. 
  
  Best,
  NHR

  Customer response

  08/08/2023

   
  Complaint: 20379250
  
  I am rejecting this response because

   

   is this how we properly dispose of appliances? The microwave was left on the curb. Microwaves are e waste and need to be properly disposed. We dont want to be fined for improper disposal.

  
  Best, 
  
  ***************************

  

  Business response

  08/08/2023

  Hello,
  
  We will reach out to the vendor for an update.
  
  Best,
  NHR

  Customer response

  08/08/2023

   
  Complaint: 20379250
  
  I am rejecting this response because:

  We are disappointed that you havent taken this seriously. We have lost too much time in order to get these maintenance issues resolved. I will not accept any apologies for this type of behavior. I am unable to accept these terms until we are properly compensated for our lost time and lack of communication on your part  

  
  Sincerely,
  
  ***************************

  

  Business response

  08/08/2023

  Hi,
  
  We understand your frustration, we have reached back out to ****** regarding the appliance disposal.
  
  Best,
  NHR

  Customer response

  08/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  thank you for fixing the appliances. Thank you for credit of maintenance fees. Thank you for the $100 gift card

  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/20/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am getting solicitations from National Home Quotes showing the application with an unknown person address and inf using my email. I have a screenshot. They send emails constantly despite my i subscription. Thus may be identity theft. Im worried. Tried to call never answer.

  

  Business response

  02/21/2023

  We apologize for this issue. We will look into the contact information and ensure contacts are no longer made, if you feel you are a victim of identity theft please follow up with applicable authorities for additional measure.
  
  Best,
  NHR

• Initial Complaint

  01/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I began communicating with National Home Rentals in November 2022. I paid a small fee to view a property in Midlothian ******************. Before/after viewing I spoke with at least 2 reps. 1 to make sure I wasnt being scammed out of money and it was a legit viewing. 2 more calls to inquire about application process. I was advised only 1person applied at that time but they didnt complete the application and the sooner I put in a complete application that would give me priority. I put in my application for $50 after viewing a second time to confirm that I was indeed interested. I received a call twice saying I was approved and they would submit my app and forward me documents to sign. I spoke with my current landlord to let her know of my pending moved date. I then got an email regarding my my DTI and to either provide addl income, or a guarantor. I spoke with someone again to explain and then provided that. I sent the application over. ***************************** applied and also paid $50. We called several times to get an update. One of the calls they stated they werent able to view one of his stubs. He recent the stub. We waited and waited beyond the 3-5 processing days they suggested. Still no updates.after waiting for so long we finally receive a denied email. I have followed the instructions and requested more information regarding the denial. I have yet to receive a response. I then tried calling numerous times with no answer. I left a voicemail still nothing. I sent another email and still nothing. Nearly 3 weeks later and we still havent gotten an answer as to why our application was denied. We meet requirements as posted to the website.Also based off previous complaints it appears they may be taking applications fees just to deny. Atp I would like an explanation and refund of application $100 for the extreme hardship process, no explanation etc. a month long process only to be denied after being told I was approved. Im certain the conversations are recorded.

  

  Business response

  01/12/2023

  Hello,
  
  We have reviewed the account to get a better understanding of the situation. We have confirmed the application is unfortunately denied due to the debt to income ratio. We do apologize for the miscommunications and lengthy timeline to get a response and understand your frustration. We have confirmed that all application fees will be refunded and you should see the refund within 5-7 business days in your account. 
  
  Best,
  National Home Rentals

• Initial Complaint

  12/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  DO NOT RENT FROM NHR. We are Active Duty ******* and we got restationed to ********. We rented a property through NHR in the ************* area. Upon arrival there were urine and ***** stains in the carpet, missing grout in the shower, the side door does not lock completely, there are missing chunks of trim, gouges out of the doors, missing caulking from near the sink in the kitchen, there was an active leak underneath the bathroom sink, and the toilets did not flush. (Plus a million other small things wrong with the place). It has been about two weeks since walking into this catastrophe and still the maintenance team refuses to do anything about it. *******, ***, and ******** are nice to talk to and sound like they sympathize but at the end of the day nothing gets done. Please, please save yourself and do not rent from them.

  

  Business response

  01/03/2023

  Hi,
  
  Please confirm the issues have been addressed accordingly at the property? our records show that a vendor was dispatched to address the items and all approved work should be completed.
  
  Best,
  NHR *******************

  Customer response

  01/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  11/19/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is taking application fee in denying everybody that apply

  

  Business response

  11/21/2022

  Hi,
  
  We have reviewed the account and the application was denied due to a credit score that did not meet the outlined requirements. Due to this, we would be unable to refund the application processing fee. 
  
  Best,
  
  National Home Rentals

  Customer response

  11/22/2022

   
  Complaint: 18440779
  
  I am rejecting this response because:y'all are false advertising if y'all have the min credit score should be 600 on yall website a lot of people wouldn't apply but y'all dont cause yall collecting as much money as y'all can so y'all lying
  
  Sincerely,
  
  *******************************

  

  Business response

  11/30/2022

  Hi,
  
  Again, we have reviewed the account and the application was denied due to a credit score that did not meet the outlined requirements. Due to this, we would be unable to refund the application processing fee. 
  
  Best,
  
  National Home Rentals

  Customer response

  12/01/2022

   
  Complaint: 18440779
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  AGAIN YALL FALSE ADVERTISING TO GET PEOPLE MONEY IT SHOULD BE STATED IN THE REQUIREMENTS 

• Initial Complaint

  06/17/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  My wife and I rented a property through National Home Rentals. The property address was *****************************************************************. Our lease started in 04/2021 and ended in 05/2022. From the moment we moved in, we had several maintenance issues. No matter how small the issue, it was always a difficult task just trying to get someone out to the property. When we moved into the property, the landscape was a mess and the maintenance team had left various tools, paint, and even wood 2x4's on the side of the house. We did not originally address this because in the grand scheme of things, we didn't feel it was necessary at the time. The main reason for filing this complaint is due to one maintenance issue that we dealt with for approximately 10 months of lease. In May/June 2021, we discussed that the property had major roof leaks. It was so bad, that we literally had to move various furniture around to keep our property from being damaged. We also had used the majority of our pots, pans, and towels to catch the amount of water that was leaking into the house. Although this was a pressing issue and we had contacted National home rentals multiple times, we kept being told that the maintenance order was received and we would be contacted. When they finally sent someone I believe in late June 2021, they stated it was a small leak and it was sealed.This couldn't be farther from the truth. It was no more than 2 weeks afterwards that we experienced even worse leaking. It was again difficult getting ahold of NHR and we were told that they would send someone back out. It was not until 11/4/2022 when they finally sent another member of there team and there had been so much damage at this point, we had saved videos and pictures, and even contemplated contacting the ***************** due to the living conditions of the home. It began to change the winter weather. NHR and the maintenance team advised they could only repair the roof, "weather permitting".I have videos I did not attach.

  

  Business response

  06/21/2022

  Hi,
  
  We have reviewed the account and first want to apologize for any issues you experienced during your tenancy with National Home Rentals. While we understand the issues you experienced where not ideal; we continually strive to do our best to address the issues to the best of our ability by utilizing with our experienced vendors and in accordance with our lease agreement and per all applicable law. We do understand that the Renewal concession was not idea for you, and you instead decided to move-out and end the lease agreement accordingly. We show the account was closed and the remaining balance of the deposit was returned to you in the amount of $2,052.93 after adjusting and agreed upon and with your account information resubmitted for return. At this point, we are unfortunately not able to provide or consider additional refunds or concessions and the account has been closed. We again apologize for any inconveniences during your occupancy, and wish you the best in any future housing.
  
  
  Best,
  NHR 

  Customer response

  06/24/2022

   
  Complaint: 17441617
  
  I am rejecting this response because:  The business declined to offer any compensation for the living conditions we were exposed too for unacceptable periods of time due to their poor management and maintenance of the property.  This is without question the worst rental property and worst management team that my family has ever seen and dealt with.  I will be leaving a ****** review in hope that no one else will have to be exposed to such an experience.  
  
  Sincerely,
  
  ****** & ***********************

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