ComplaintsforChicago Real Estate School

• Initial Complaint

  02/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hello, I paid $99 dollar for a crash course with the school and along with that you get the videos from the actual course you took for 2-days to go back on study/listen to them along with the handbook, I took the exam and I failed so, I wrote back to CRES and inquired if I get to re-take the course. *******-Director stated no, so then I went to pull up the videos and they're gone. I see on the website that the video will be up for 2-days, doesn't state you can't inquire to get them again to listen to this is the Quote from ******** to me in an email:Angel,It would be the same as if you attended a class in person. You don't get to keep attending over and over, nor do you get to claim the class as your personal property. It is posted on the website that the videos would be available for 1 week following the class. We kept them up for 2 weeks, mainly because I had COVID and didn't want to mess with it.This has been our policy for 2 years now, since we moved the review class online.I was told by the actual instructor for the class send my failed exam to him and he will review and tell me what I need to work on I did that he never responded, I have written (3)times all to have no response. I quite frankly feel "ripped off", I still have a exam to pass and this was only in January. Where's the customer service? $99.00 is not a small fee you should at least be able to relisten to the videos alone with the handbook. Why, would they retrack the video and then delete, because they you to pay another class fee...***, Instuctor offered a service didn't comply and I am just completely annonyed. I want those videos to listen I attended the class with the videos I am inquiring about why, dump them make them availible on continues. *************** Horrible customer service. I have another exam this Friday and I want them to provide those videos or I want *** to send me my exam with his pointer notes on what I need to do next.

  Business response

  02/09/2022

  **************** wants to continue accessing the video after it is posted on the website that it will be available for 1 week following the event. I had COVID that week and didn't remove the video on Monday, January 31 (as posted), but did remove it on Monday, February 7. **************** also wants to attend more classes for free. Our classes are not free to attend because they are not free for us to hold. We pay for the webinar seats, instructors, class materials (workbook and shipping). **************** did not pass her state exam and she is looking to place blame somewhere else. We cannot guarantee that a student will pass because there is some personal accountability for the test-taker. We can give them the materials to succeed, but cannot guarantee that they will. Please note the attached screenshot of our 2 Day Review Class webpage. It very clearly states that students will have access to the videos for 1 week following the event. They were up for 2 weeks. **************** is seeking for more than she paid for and she clearly knew what she was paying for when she registered.

  Customer response

  02/22/2022

   
  

  That company sent the video via email not posted on the website the video is from the actual class I paid for so, why wouldn't we be able to keep and re-listen over and over I called and asked if they gave remake on class she told me no, so I accepted that but, what got me was the Professor stated to me to send my test and he would review, never responded back with his thoughts. 

   

  As far as I am concerned this is one transaction that was not based on customer service but, strictly the revenue they made, I made for the class the video should just be as a refer back for study anytime... As per the document I sent regarding the professor he should be made to do as he promised, and not ignored after the face.

   

  I take full responsibility for failing, but I hate that I paid my hard earned dollars to this greedy organization that doesn't back their product...

  Business response

  02/22/2022

  We use GoToWebinar for our live webinars. To view recorded webinars, we send the link to the video library because the video files are too large to send via email (14+ hours of video in 2 files). Even when we condense them into Zip files, they are too large to send. The course page on the website says that a replay will be available for 1 week following the webinar. Nowhere does it say that the actual videos will be sent. Students are given the link to access the recordings.

   

  *** has no record of receiving an email from **************** requesting assistance with her exam. Nothing was sent to the office either at *********************************************************************************** The webpage about the class is transparent. Students get exactly what is posted on the page: 2 days of live webinars with ***, a workbook, 1 week access to view the recordings (in this case, 2 weeks because I was gone).

  Customer response

  02/24/2022

   
  Complaint: 16743836
  
  I am rejecting this response because:They're liars and I submitted the email to you that I sent to ***, at this jucture I don't care, but I do hope this complaint is public to show how they take people money and not provide customer service...

  You can close it! I will never do business with them again, nor refer...

  
  Sincerely,
  
  ***********************

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