ComplaintsforFirst Industrial Realty Trust Inc.
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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Dear Better Business Bureau,I'm writing to formally report First Industrial Realty Trust for their poor maintenance and security management, adversely affecting operations at ***************************************************** a tenant, we've sustained significant inventory damage, notably tens of thousands of dollars due to ongoing roof leaks. Despite timely reports and continual follow-*** for over a year, the repairs implemented by the Trust are insufficient.The compromised security situation, characterized by weak fencing and a faulty entrance gate, has allowed for break-ins, leading to over $100,000 in losses and damages. These conditions violate the leasing terms and put our safety and business viability at risk.Repeated attempts to engage Trust management for expedited and effective resolutions have been met with consistent delaysor complete inaction. This unacceptable service level from such a reputable firm raises considerable concern.I've exhaustively pursued remedies through direct communication with the Trust, but the situation remains dire. It is imperative for the BBB to intervene and mandate First Industrial Realty Trust to honor its obligations.We seek immediate, comprehensive maintenance action and a substantial overhaul of security measures to prevent further endangerment and financial strain to all stakeholders involved.Thank you for your attention to this critical matter. We trust that the BBB will ensure accountability and promote a safe and professionally managed business environment.*********,*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.