ComplaintsforElevated Living

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My apartment building offers Personal Trainers. On or around April 28th I reached out to set up an appointment and get on their calendar. I then paid $659.20 to Elevated Living for this program. I was sent the contact information of the trainer I was assigned. He and I exchanged a few texts before he went radio silent. On May 7th I reached out to ***** via text, who was my POC and was the one who held my introductory call along with processing the payment, and asked what was going on, he said he was looking into it. On May 9th I reached out again via text to get an update, he said that they were looking for a "back up trainer now". I was satisfied in this result however when I hadn't heard any update by May 13th I sent ***** another text, asking for him to give me a call when he had a minute. The next afternoon I received a text back from ***** stating he was out of office for the rest of the week, but that they were finishing up a background check on a new trainer. When I still hadn't heard anything on May 28th I reached out again requesting a phone call. ***** proceded to call me shortly after where I told him after a month of minimal communication I was going to be going in a different direction and would like a refund. On that call he stated that he fully understood, and would get that processed asap. I reached back out on June 4th for an update and he said that he had sent his boss a follow up on it and would let me know. On June 7th ***** reached out saying that he was having a meeting with his boss that afternoon and would get me a ETA "soon". As of June 11th I still haven't heard anything and we are going on a month and a half of this.

• Initial Complaint

  02/14/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  The information for this business was provided through my apartment community's app as a service for providing personal training at *****************. I purchased a 3 month package at $1483.20 to be paid incrementally after having a virtual meeting *************************, the owner. I was charged $494.40 for the first month (October 2023, 3 in-person lessons a week). Then charged an additional $494.40 for the second month, even though I was only 2 weeks in with ******* the trainer. ****** could not keep the commitment due to the strain of her commute--she was traveling from *********** to *********** 3x a week. I let ************************* know, said he could keep the 1st month, wanted the 2nd month refunded, and the contract terminated. He insisted on securing me a new trainer. I hear back in December 2023, that he has a trainer; I set a time with the trainer, ******, but he says he can't due to contractual issues. I had not heard from ****** or ***** since. Today in February 2024, I get an email from Elevated Living effectively saying I haven't been active, and they'd like to see me back... I would like an advocate to work with me to return the second $494.40 I was charged as this business model clearly does not work with smaller cities like ***********, and Elevated Living clearly cannot keep tabs on their contracted trainers.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩