ComplaintsforJST Remodeling LLC
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Complaint Details
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Initial Complaint
06/06/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
We hired this company to renovate our basement - they abandoned the project and have stopped responding to us. We would like to file a complaint against them because we paid them 12 000 and are now left with a project thats not finished and a mess to deal with. Their drywall installers also cracked a plumbing pipe and refused to take accountability for it.Customer response
06/07/2024
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
*********************************Initial Complaint
12/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Kitchen Remodel Contract started September 12, 2022.JST Remodeling (*********************) was paid a total of $6,475 for the job. He requested $4000 as deposit (due at contract signing) and $2,475 after about 2 weeks from contract start when he had shown some progress.For $8,950, JST Remodeling committed (signed contract) to remodel a kitchen. Re-stain or darken all the existing kitchen cabinets, drawers, doors, base boards and add crown molding. Add soft close mechanism to doors and drawers. Replace kitchen track light fixture and add new pendant lights, change kitchen faucet, and replace fireplace tiles.Nature of DIspute: JST Remodeling stopped communicating and abandoned the job. We have not seen him in over a month. Left everything unfinished and dirty. ***** stop responding to calls and messages. Week after week he would show up for 2 or 4 hours a week to do minor things leaving the big jobs untouched. A 2 week job went on for over 2 months until we decided to stop pursuing communication with him to ask him to please come back and finish the job.JST Remodeling has NOT tried to reach out to remediate or fulfill their responsibilities of the contract. We are having to hire someone new and pay again to clean up his mess since everything in Kitchen was left unfinished.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.