Business ProfileforHouse of Blues

I am writing to file a formal complaint against the House of Blues regarding misleading advertising and a significant failure in communication, specifically related to a meet-and-greet event held on 12/21/23. This issue not only resulted in financial loss but also a deeply disappointing experience.Details of the Incident:Misleading Advertising:On 12/17/23, I purchased tickets for a special event at the House of Blues (through Live Nation), which included an additional fee for an exclusive meet-and-greet session with the performing artist.The advertising and ticket confirmation explicitly stated the time for this session was 7pm. Relying on this information, we planned our arrival accordingly. A screenshot is attached to my complaint showing the time stated.Communication Failure:Upon our arrival at 6:53, we were informed that the meet-and-greet had already occurred at a different time than what was communicated both on the website and via email. This misinformation led to us missing the entire meet-and-greet session, rendering the additional fee we paid completely useless.Lack of Accountability:When I brought this issue to the attention of the venue, there was no acknowledgment of their error or its impact on us and possibly other attendees.Financial and Emotional Impact:The additional payment for the meet-and-greet was substantial and was rendered meaningless due to the venue's error.This incident not only caused financial loss but also significant disappointment and frustration.