Business ProfileforJoJo's Shake Bar

At present the pure lack of response and concern for me as a consumer, and also the barriers created to have unsatisfied customers be heard is a bigger problem than any. I was provided with incorrect information to reach out to corporate by store management. After sharing my customer experience on social media I found that a few others had similar experiences and thats really sad.For a party of 3 my bill was $155.30, which included a 18% service charge as well as a surcharge (so an automatic tip whether the service is poor or not). While I have no problems paying for food that I order or good service, my issue came while the bill was being handed to me. I was reminded of the service charge. When asked why wasnt I informed of this charged before I ordered I was met with a passive aggressive, oh its on the menu, and the website and everywhere. So I asked to speak to a manager. But first please allow me to backtrack. When I initially placed my order I ordered 3 orders of fries. When the order came I saw that 3 orders would be too much for us so I asked the server to take one back, he did w no problem. When I asked for the bill I asked if another fry could be removed since we had not touched them ( if the answer would have been no it was no big deal but i felt no harm in asking, besides they were only listed on the menu at $3), the waiters response, in my opinion again passive aggressive, I can ask my manager but theyve been sitting here the whole time but Ill ask, so I responded, please do that. She came back and said the manager said since theyve been sitting here the whole time we cant refund them, but as she handed me the bill is when she said, yes just to remind you that there is an 18% service charge added to your bill. This wasnt disclosed before I ordered, why discuss it while handing me my bill? When manage my came I was basically, met with a listening to respond attitude and provided w the an information to reach corporate