ComplaintsforJoJo's Shake Bar

• Initial Complaint

  12/08/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  At present the pure lack of response and concern for me as a consumer, and also the barriers created to have unsatisfied customers be heard is a bigger problem than any. I was provided with incorrect information to reach out to corporate by store management. After sharing my customer experience on social media I found that a few others had similar experiences and thats really sad.For a party of 3 my bill was $155.30, which included a 18% service charge as well as a surcharge (so an automatic tip whether the service is poor or not). While I have no problems paying for food that I order or good service, my issue came while the bill was being handed to me. I was reminded of the service charge. When asked why wasnt I informed of this charged before I ordered I was met with a passive aggressive, oh its on the menu, and the website and everywhere. So I asked to speak to a manager. But first please allow me to backtrack. When I initially placed my order I ordered 3 orders of fries. When the order came I saw that 3 orders would be too much for us so I asked the server to take one back, he did w no problem. When I asked for the bill I asked if another fry could be removed since we had not touched them ( if the answer would have been no it was no big deal but i felt no harm in asking, besides they were only listed on the menu at $3), the waiters response, in my opinion again passive aggressive, I can ask my manager but theyve been sitting here the whole time but Ill ask, so I responded, please do that. She came back and said the manager said since theyve been sitting here the whole time we cant refund them, but as she handed me the bill is when she said, yes just to remind you that there is an 18% service charge added to your bill. This wasnt disclosed before I ordered, why discuss it while handing me my bill? When manage my came I was basically, met with a listening to respond attitude and provided w the an information to reach corporate

• Initial Complaint

  10/02/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  6/25: We had 1 Patron Tree, 1 Not Sangria each (total of 3) and 1 order of Buffalo wings. When we paid, our server **** said we could split the bill 3 ways. After closing out, talking to **** we mentioned how we work in the industry. He said oh you shouldve said that, you get an industry discount. I told him it's ok, the bill was paid; but he said he would refund the transaction, discount the bill and then we would repay. He "talked" to someone,came back out, said the bill was discounted- he just needed to swipe all the cards again. He tried to split the tab,but said now that the discount was on there, it couldnt be split and had to go on one card. I said it can go on mine. I then asked if the other transactions had been cancelled, since we didnt receive a ***** **** said yes. 6/29: I noticed that both charges posted to my account. I looked back at the receipts and noticed the 2nd transaction was not for our table. The items/table number/time is different. After a lot of back & forth w/ ***** in accounting, I was told that someone talked **** and he says I was aware I was paying for 2 bills. She also stated that he says I got those items. I did not. Theres some conflicting info because either I got the items, or I agreed to pay for someone elses tab. That is NOT the case. I have pictures showing otherwise. The issues: 1. I'm being charged for 2 tables bills, under the guise the 1st transaction was refunded 2. Its being reported by the server & solely believed by the establishment that we received all of those items on the 2nd tab. I reached out to the managing partner **** 9/9 after months of back & forth. **** has not responded back as of today. Description of the pics: Receipt 1- original receipt w/ the correct items received, split payment, Receipt 2- "adjusted" tab- showing different items/table #/time, #1- Patron tower, #2- Patron ************** #3- Patron tower w/ a portion of the wings in the bottom left corner, #4- Not Sangria, #5-Not Sangria

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