Business ProfileforFTD, LLC

I placed order #************* which was delivered on 6/20/2024. The flowers arrived dead and moldy. Not only did I not get what I ordered, something disgusting was sent in its place. On the email receipt is stated as part of ftds honor guarantee is We have a simple goal delight our customers with ********************** that are high quality, fresh, and beautiful. While we may occasionally need to substitute for color or flower variety, we promise that the blooms you receive will be fresh and wow you or your gift recipient. This order failed in two ways. It was not at all fresh and instead of wowing the recipient it was disturbing to receive. Imagine opening a bouquet of moldy flowers! I filed a complaint and requested a refund and complimentary re-delivery of a fresh bouquet, as I see on the BBB site has been granted to other FTD customers. I was told I could either get a refund or a redelivery. I took the refund, however their promise to delight the customer and recipient looked more like an attempt to shock and disgust. It was cruel to send a box of stinky mold to someone who was supposed to be celebrated for a selfless accomplishment. The vision she had cannot be unseen and A simple refund to the sender without making it right for the recipient as well falls short of their promise of delighting and wowing.