Reviews
This profile includes reviews for FTD, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 144 Customer Reviews
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Review fromKamryn G
Date: 05/03/2025
1 starMy tulips are not in good shape like the picture you advertised. For the price that was paid im very disappointed. When the flowers arrived I immediately had to give them more water. On top of this the delivery process was a disaster. My address could not be found. Thank you for the delivery but im very disappointed in the quality for the price.Review fromJuanita L
Date: 04/29/2025
1 starJuanita L
Date: 04/29/2025
UNRELIABLE SERVICE - DO NOT RELY ON FTD FOR ANY OCCASION!!!! I ordered an arrangement for a funeral service that I was unable to attend, and the flowers NEVER arrived. I followed up with FTD, and they offered to reimburse me half of the cost and further offered to deliver the arrangement the next day. AGAIN, they were a no-show. I received an email of apology and a notice advising that the florist couldn't complete the order. Despite providing the correct address, they claimed they couldn't find the location of the funeral home. They then advised that they will fully reimburse my account.While I appreciate the refund, the meaningful moment is gone forever. I am devastated that my family and I were unable to be represented by the arrangement at my relative's funeral. I am deeply disappointed by FTD's lack of professionalism and will NEVER refer them or do business with them again. This company needs to be investigated and/or shut down. This is not good practice.
FTD, LLC
Date: 05/01/2025
Thanks for letting us know about your experience. Were really sorry & disappointed to hear that your order was not delivered as scheduled. We understand the emotional importance behind sending a gift for such an occasion and can't apologize enough that we missed this special event. We want to assure you we are taking steps to prevent this from happening in the future. If you would like us to further review your order and the reasons behind our failure in fulfilling it as requested, please send your order details to *****************************************************************.Review fromDavid B
Date: 04/26/2025
1 starTHEY ARE HORRIBLE IN EVERY WAY!!!! CANNOT BELIEVE THEY ARE STILL IN BUSINESS. DO NOT! I MEAN DO NOT USE THIS COMPANY FOR FLOWERS.Review fromDawn K
Date: 04/19/2025
1 starDawn K
Date: 04/19/2025
I wish I could leave 0 stars, because that is what they deserve. I was sent flowers from my brother in law because my father has passed away. The first batch I was sent from From You Flowers and *** messed up and they ended up spending several days on the *** truck, so they were in bad shape by the time they arrived to me. From You Flowers contracted with FTD for replacement flowers (showed up in FTD Box). They showed up the day after being shipped and were dead, moldy and falling apart. On top of that the bouquet was half the size that it should have been. This is not the FTD of the past. Im not sure how they have let the quality slip so far. Their customer service is also a huge joke.FTD, LLC
Date: 04/23/2025
We sincerely apologize for your recent experience. Every order is important to us and every customer's experience should be the best possible. We apologize that was not the case. Please advise the sender to contact FTD so we can ensure they are reimbursed in full for this order.Review fromJonathan W
Date: 04/10/2025
1 starWide was out of town for anniversary. I ordered some flowers to be delivered to her a few days in advance. Day of the anniversary, received an email that they couldnt be delivered. I emailed back to cancel but they said that they found another florist who could fulfill the order by 8 pm. Nope. 6 pm I get an email saying that the order cant be delivered. If they had told Me this would have happened, I would have reached out to another company. Absolutely awful customer service. Do not recommend. Will never use again.Review fromERICA W
Date: 04/10/2025
1 starI really should have come here to read reviews for FTD before I used them, but the name is so trusted who would think there would be a major issues? If you are ordering from them, just know that your arrangement will not be delivered as shown on the site, but in a *** box and dropped off by a *** driver to whomever signs for it. No follow through what so ever. I will NEVER use them again and will definitely tell everyone what I've experienced ordering an overpriced boxed bouquet that never made it to the room of a hospitalized loved one. My customer service call was routed to another country with no care for my experience, just the emphasis that the flowers were delivered. I may as well have just dropped the money on the street.Review fromKathy L
Date: 04/07/2025
1 starOrdered an Easter/Spring arrangement, however, arrangement that was delivered had absolutely NO Easter/Spring colored flowers. Vase was supposed to be clear with Easter eggs in bottom.the vase ended up being blue with NO eggs. Flowers were somewhat wilted. After spending over $100 on something that looked worse than my local grocers arrangements, After a back and forth lengthy chat exchange (including pictures) I was offered a 30% refund. Disgraceful! Order elsewhere.Review fromLori H
Date: 04/07/2025
1 starI wish I could leave ZERO stars for my review. I ordered an arrangement for a memorial services on Wednesday, to be delivered on Saturday to a funeral home. I received and email that the flowers were delivered and found out the next day that they were not delivered. I contacted FTD on Monday to have them delivered to the daughter at her house on Wednesday since they did not make it to the funeral home the past Saturday. They did not deliver those, so I requested a refund and they were able to do that fairly quickly. TO FTD, please leave the flower delivery business, people rely on your service and you have failed miserably. I will never do business with you all again and will tell others not to as well!!!!!!Review fromDeAnna H
Date: 04/02/2025
1 starDeAnna H
Date: 04/02/2025
Didnt use local florist. Shipped from over 4 hrs away via *** (?WHY). Delayed, missed occasion for which they were sent, didnt update lack of delivery until after they were "past due" & dismissed me with a form letter.FTD, LLC
Date: 04/04/2025
We sincerely apologize that your order was delivered a day late and for the confusion regarding the delivery carrier of the product you selected. Some of the items listed on our website are vendor items and shipped directly from the grower. Listed under the description of the product on the website, it will list the delivery type and show whether it is a florist delivered item or shipped in a gift box by a third party carrier, such as UPS. We apologize for any misunderstandings. Your order was canceled and refunded in full to your original payment method.Review fromNico T
Date: 03/28/2025
1 starI'm never going to use FTD again my order was supposed to be today Friday the 28th to my parents house then I got an email saying my order couldn't go through I have to call them so I did then they asked me questions the name of my bank my address and who are these names on your card do you know these people that's another business what I put on the card and I'm never going to do that again I'll mail it to keep it private terrible now I'm going to order supposed to be delivered tomorrow to ****************
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