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ComplaintsforCity Sports
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Personal membership services contracted 4/15/2022. Manager ****** at ******* ********** facilities has been unprofessional and as deceiving as the services offered. He acknowledges from the first weeks after I signed up that his employee Momo had done it again selling customers different services that those outlined in the enhanced membership agreement that doesnt allow you to read once he requests to note initials and signatures, he supposedly reads the screen and is information different of what it says. A few other members as well as me, unfortunately trusted we were doing business at a reputable place with professionals and were tricked signing an agreement that does not indicate the services purchased. I was sold a one hour per week session guaranteed to have a specific trainer and none of it happened. I directly inquired to Momo about cancelation and was told you can cancel any time no penalties, enrollment and processing fees were never explained. Manager ****** admitted knowing of these types of practices from all staff, offered an alternative trainer that gives me some sessions close to an hour. Personal trainers dont appear to me as knowledgeable as they claim, provide no diet and supplements advise as promised, there is a complete lack to provide the program offered. I had a personal situation that also impaired me from continuing the service and under the understanding from ****** that I was not satisfied with the deceiving practices from beginning but trying to make the best out of their situation because I enjoy the facilities, sometime in June 2022 I requested to cancel the personal services and ****** agreed, supposedly escalated it and sent e-mails; and again confirmed will be cancelled without even outlining any default or early termination fees as he knew I was not provided any of the offered and verbally contracted services, however, did not happen an another automatic payment was processed on 8/17/2022
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.