ComplaintsforEquity Lifestyle Properties, Inc.

• Initial Complaint

  07/11/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was trying to purchase a home at the **************** in *********************, in April 2024. I put a deposit down and into escrow of $5000.00. I was denied the loan and need my money back. This July 11, 2024 and I promised every week to get my money back, I went to the office and they the manager *************************************, called the police on me and they give a no trespassing because I am looking for my deposit back. I am homeless because I need this money to rent a place. I am depressed and I believed that I was scammed out of $5000.00. I need my money back. I THINK THIS IS ELDER ABUSED.

  

  Business response

  07/18/2024

  Dear Ms. Jugdeese, thank you for contacting us regarding your home application with Buccaneer Estates. It is our understanding that a refund check has been issued to you, which you can expect to receive within the next two days. Thank you again for contacting us.

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  7-3-2024 $85.52 Withdrawn from my account. All previous Dues $41.59 per month. Contact states to be frozen at age 62. I have been 62 for 3 years now!Now they say I have a outstanding bill of $75.00.++

  

  Business response

  07/24/2024

  Dear **************, thank you for contacting us regarding your Thousand Trails membership. It is our understanding that your membership contract states that since you have elected a longer initial term in order to obtain lower annual dues, the amount of your annual dues will be frozen at the rate payable during the first renewal term of your membership, which is $615. Beginning July 1 when your membership was renewed and for each year you continue to hold your membership going forward, you will owe $615 for membership dues. 
  
  It is also our understanding that you are past due in the amount of $76.83, part of which is the remaining $22.98 due towards a $65 assessment fee. This assessment fee is allowable by your contract and becomes due at the time of your membership renewal. Once your account has been brought current, you may continue to use your membership. Thank you again for contacting us. 

  Customer response

  07/24/2024

   
  Complaint: 21970836
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Dues were frozen at age 62 per contract. Amount of $41.59 dues per month.  Been that way for approximately 4 years.  I did not buy or ask for renewal.  If so I would have canceled it and walked away owing nothing. -0- dollars.  No contact then.

  

  Business response

  08/02/2024

  Thank you again for contacting us. It is our understanding that your membership contract states that since you elected a longer initial term in order to obtain lower annual dues (a 4-year term with dues totaling $499 each year), the amount of your annual dues was not frozen when you turned 62 but rather at the rate payable upon renewal at the end of your 4-year term. Beginning July 1 when your membership was renewed for another year and for each year you continue to hold your membership going forward, your dues have been frozen at $615, broken down to monthly payments of $51.25. The remaining $25.58 owed is the remaining $22.98 due towards a $65 assessment fee and a $2.60 late charge. This assessment fee is allowable by your contract and becomes due once yearly at the time of your membership renewal.  
  
  It is also our understanding that you have an open loan in the amount of $2,186.72 for the upgraded camping membership that you purchased when you became a member. This loan is set to be paid in monthly installments of $137.05 until February 15, 2026. If you have any questions regarding your membership contract, please reach out to our membership services team.  

  Customer response

  08/02/2024

   
  Complaint: 21970836
  
  I am rejecting this response because:
  As I said dues were to be frozen at 62 at the amount I was paying at 62! The contract says 62 and not when another amount at 62! Easily understood by your statement in contract again I was paying at that time!  not 70 or 75! My loan is not a adjustable loan as you might try to make happen. If you can't honor your contact I would request the contract be voided entirely and release me of any liability of the contract as of 8/02/2024
  Sincerely,
  
  *******************

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been attempting to cancel my membership, but the customer service department has repeatedly sent me to the cancellation department and i remain on hold for over 30 minutes each time and then disconnected. All I want to do is cancel my membership.

  

  Business response

  07/12/2024

  Dear ********************, thank you for contacting us regarding your Thousand Trails membership. It is our understanding that your membership has been cancelled with no remaining fees owed. Thank you again for contacting us.

  Customer response

  07/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a mobile home in the **********************. Due to credit issues, I had to put my LOT LEASE under a friend's name. The Park said my Title had to be in my friend's name, but I told the then Park Manager, ********************* that the Title was going to be put in MY NAME as the purchaser. ************ had no problem with that until I had a PROBLEM with HER BOYFRIEND, ******************************** who contacted the Seller, whom I was waiting for a Lien Release from in order to put Title in my name. He contacted the Seller and sent HER a BILL OF SALE AND LIEN RELEASE in **************** name and put Title in her name without my knowledge. I learned this from Ms ****** the Park Manager, when she stopped me and confronted me about my March rent Money Order bounced payment. She said it bounced twice. How can a Money Order bounce? It's cash! It does when you cash it, **** it NSF, run it through two more times, charge late and NSF fees and charge RENT two more additional times and ****************** pays it without questioning it and I don't get credit for it until May 1st. Then she starts contacting me and telling me that if I want to continue to "live" in the "home", which I bought and paid for and put another $35,000+ into the remodel, I'm going to have to "buy back' the Title to MY HOME. NOW, I'm being sued by ************ and ****************** with BOGUS fees and lies in an effort to get MY TITLE to MY HOME that I bought and purchased. PATHETIC.

  

  Business response

  07/19/2024

  Dear ************, thank you for contacting us regarding ***********. It is our understanding that the appropriate teams are exploring any discrepancies with your previous money order rent payments. In the meantime, should you apply, be approved, and become a primary resident on the rental agreement, community management encourages you to take advantage of one of the several convenient electronic payment options, including Electronic Funds Transfer (EFT), Resident Portal, the ************* **** Payments program,or CheckFreePay by paylease/Zego.  
  
  *********** does not handle the titling of residents homes.  Any dispute regarding the title of your home would be between you and ************, who you have advised is the title holder.  We are not involved in any dispute between you, ************, and Ms. ***** boyfriend.  To be named as a primary resident on your rental agreement with ***********, you must be approved by the community as meeting the designated criteria following a credit and background screening. If you would like to have your screening completed online, the community management team can provide instructions. Thank you again for contacting us. 

  Customer response

  07/19/2024

   
  Complaint: 21949896
  
  I am rejecting this response because:
  I purchased this property and was awaiting a lien release.  Because this Park put in the Lease that Title to the property that I purchased had to be in **************** name, they illegally sent a Bill of Sale and Lien Release to the Seller to obtain Title. This Park has cost me my Title and I expect them to have ************ return Title to me so I can sell my home and get out of this joke of a Park.
  Sincerely,
  
  *********************

  

  Business response

  08/01/2024

  Thank you again for contacting us. It is our understanding that the community management team was able to credit back the referenced NSF fees that were charged related to the money order you submitted. It is also our understanding that Denali Park does not handle the titling of residents homes.  Any dispute regarding the title of your home would be between you and ************, who you have advised is the title holder.  We are not involved in any dispute between you, ************, and Ms. ***** boyfriend.  To be named as a primary resident on your rental agreement with ***********, you must be approved by the community as meeting the designated criteria following a credit and background screening. If you would like to have your screening completed online, the community management team can provide instructions. 

  Customer response

  08/01/2024

   
  Complaint: 21949896
  
  I am rejecting this response because:
  The Lease stated that my Title be put in **************** name even she did NOT purchase the home, which is NOT legal and ************** boyfriend, illegaly sent a Bill of Sale and Lien Release to the Seller and obtained Title to MY HOME.  I want MY TITLE.  **** needs to advise ************ to turn Title over or I will be filing suit.
  Sincerely,
  
  *********************

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1.Ladies bathroom and shower at the pool .the paint is coming off the walls (pictures) and shower mats missing 2.The Hot Tub has been broke since May 6th 3.The reverse Osmosis in the community house no filters changed since Nov 2020 4.Th A/C filters in the **************** have not been changed in over 3 years, 5. All of the pool Furniture was replaced by Cheap Plastic furniture and across the street are sister park received nice metal framed pool furniture. The white plastic is so low the ground most residents cannot stand up out of them. Every time the wind blows hard they all end up in the pool.7. All of the seats around the shuffle board are rotten and will break if you sit on them 8 .************************* a manager we had in Jan 2023 removed all the furniture in our lounge in March of 2023 and it has never been replaced. We were told it was in the budget for 2024, then we were told July, it would be replaced 1 year 4 months,9.There is a Mobile home on lot 115 that has been vacant for 5 years, and they keep saying its in probate. Then we got word in Jan they were tearing it out But it still sits there growing weeds etc 10.The grout around the pool that usually gets repaired every year us now chipping up . it has not had maint done in several years 11.All the pool equipment is rotten from the hot sun and needs to be replace so doesnt the life ring pictures 12.The A/C condenser has wires hanging with no box, 13.The blind were removed my ************************* (Past Manager)in Mar 2023 with the furniture and never replaced the hot 100 degree suns makes that room very hot, I am surprised these have no been fixed as it makes for a high electric bill for ELS we are told JULY 14. The shuffle Board score board needs replacing as the wood is rotten.15 We have no Main person Its time for action Its a Violation of the ** Landlord ***** Act 33-1324. Landlord to maintain fit premises.

  

  Business response

  07/01/2024

  Dear ******************, thank you for contacting us regarding ***********. It is our understanding that the community management team at *********** is making progress with several projects to remedy your concerns. These projects include installing a new hot tub blower and curtains in the community house, updating the equipment and seating at the shuffleboard courts, inspecting the reverse Osmosis in the community house and A/C filters in the ****************. Please know that these projects involve a process of ordering and installing equipment that *** be subject to supply and contractor delays.
  
  It is also our understanding that as the community maintenance team grows, residents can expect to see various maintenance concerns addressed in a timelier fashion. Thank you again for contacting us.

  Customer response

  07/02/2024

   
  Complaint: 21892525
  
  I am rejecting this response because:
  These complaints of been made for the last three years and nothings been done management is aware of all these problems and has done nothing but blow smoke and telling lies  telling us theyre gonna fix this and theyre going to fix that but nothing ever gets done I will stop my Better Business Bureau complaint once everything has been completed. The regional manager knew about the stuff approximately 8 to 9 months ago and did absolutely nothing he even took a tour with a lady name *** and she pointed out all the problems to him and nothing was done and that was the reason why I am submitting this Better Business Bureau complaint
  Sincerely,
  
  ***************************

  

  Business response

  07/12/2024

  Thank you again for contacting us. It is our understanding that the community management team at *********** is working behind the scenes and making progress with several projects to remedy your concerns. To start, repairs to the hot tub have been completed as of July 2nd, and community management is collaborating with the landscaping team to clean up the unoccupied site you referenced. Please know that maintenance, landscaping, and upgrade projects like these involve a process of ordering and installing equipment that *** be subject to supply and contractor delays.   
  
  It is also our understanding that the management team is looking to expand the maintenance team. As this team grows, residents can expect to see various maintenance concerns addressed in a timely fashion. Your satisfaction with the community is important and we want all residents to be proud of ************ 

  Customer response

  07/15/2024

   
  Complaint: 21892525
  
  I am rejecting this response because:

  This is my 2nd response. I walked around the park and only 2 items had been repaired from my original complaint. I cannot close this complaint until most items are repaired. The regional manager was out several times with *** in the last 9 months and he is aware of all the problems but nothing got done. ELS talks about a Maintenance team? There is no such thing here at ***********. We had only 1 Maintenance man that worked 2 weeks in the last year. Bathrooms still not painted, No Blinds on the windows, no furniture as was promised in March of 2023 that was discarded by the manager, only Furniture we have was donated by people moving out. ************* benches still broke,Reverse Osmosis filters and air filters still not changed. Many lots have high weeds and several still have junk cars with flats and expired tags.  This is just a few of the problems on my original complaint. We love our park here and many people live here year around. Our lot rent keeps going up but services keep going down. Hopefully in the future ELS will take the Millions of dollars it has and apply it their properties in the ******* area. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We the residents of The Winds of *********** mobile home community for senior citizens are suffering due to the lack of Air Conditioning in our Clubhouse. The manager has bids ready to go but the management company ELS is not doing anything. Many of activities scheduled in the clubhouse have been canceled due to the excessive heat. When some activities do go forward, the senior citizens suffer from the excessive heat. We need the ** repaired or replaced. I consider this to be Elder Abuse.

  

  Business response

  06/28/2024

  Dear ******************, thank you for contacting us regarding The Winds of St. Armands North. It is our understanding that air conditioning in the clubhouse has been restored as of this week. It is also our understanding that the management team at the community is taking the necessary steps to replace the existing air conditioning system to avoid future outages for resident convenience. Please know that this is a lengthy process of ordering, contracting, installation, clean-up etc. that doesn't see immediate next-day action and may take up to 90 days to be completed. Thank you again for contacting us.

  

  Business response

  07/02/2024

  Dear ******************, thank you for contacting us regarding The Winds of St. Armands North. It is our understanding that air conditioning in the clubhouse has been restored as of mid-June. It is also our understanding that the management team at the community is taking the necessary steps to replace the existing air conditioning system to avoid future outages for resident convenience. Please know that this is a lengthy process of ordering, contracting, installation,clean-up etc. that doesn't see immediate next-day action and may take up to 90 days to be completed. Thank you again for contacting us.

  Customer response

  07/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Our park is 470 manufactured homes of people ****** yrs old. 80% is over 55. Our clubhouse for the past several years has had numerous problems with the ** breaking down. ELS receives over $500,000.00each month from us and our clubhouse is where we come together for all our activities 7 days a week. It has been broken for over two months in these hottest temperatures. They say they need approval fromELS to replace with two new units but they have done nothing. We need help and turning to any company that could possibly help motivate them to agree to fix our problem. Please contact me, I am the President of our HOA and need to help the people in this community. Is there anything besides starting a lawsuit to get it done.

  

  Business response

  06/18/2024

  Dear ********************, thank you for contacting us regarding The Winds of St. Armands North. It is our understanding that air conditioning in the clubhouse has been restored as of last week. It is also our understanding that the management team at the community is taking the necessary steps to replace the existing air conditioning system to avoid future outages for resident convenience. Please know that this is a lengthy process of ordering, contracting, installation,clean-up etc. that doesn't see immediate next-day action and may take up to 90 days to be completed. Thank you again for contacting us.

  Customer response

  06/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Thousand Trails are deceiving people in the amenities offered by their campgrounds, and when you arrive to the campground, none of the amenities are functional. Nobody will answer the phone, or resolve these issues. We stayed at their Bend-******** ****** location over memorial day weekend, and was told on the phone that their pool is functioning and the campground is open. Upon arriving, we found out that the general store is closed, no firewood or ice is available for purchase, the pool is in disrepair, the bathrooms have no working lights in the ladies room, the clubhouse is closed, there is no recreation office, the horseshoe pit is un maintained, the heater in the yurt was broken and staff wont repair it, trashcans overflowing. Nobody checked us in. We only saw one employee the whole time, and he said corporate wont approve repairs. So many things to list.

  

  Business response

  06/14/2024

  Dear **************, thank you for contacting us regarding your recent stay at Thousand Trails Bend-Sunriver. It is our understanding that while the camp store is currently closed, there is wood and ice available for sale at the ranger station, which is clearly visible upon entering the campground.
  
  Regarding campground activities, the onsite staff hosted a BBQ, raffle and bingo during the holiday weekend and offers sports equipment such as pickleball paddles, basketballs and frisbees free of charge in the **********. Information about scheduled activities is available in the check-in welcome packets. Park maintenance is an ongoing priority at Thousand Trails Bend-********, and the park team works to address any maintenance concerns quickly. This campground has a recently renovated and repainted swimming pool, a new dog park, and is in the final phase of an electrical project to upgrade all sites across the campground to 50-amp service.
  
  We regret that your stay did not meet your expectations, as the satisfaction of our guests is very important to us. Thank you again for contacting us.

  Customer response

  06/14/2024

   
  Complaint: 21800528
  
  I am rejecting this response because: *********** stated these things are available, but when we asked staff, while we were there, these were not available.  The lodge was closed, and there was rarely any staff around to ask.  The pool was not functional.  The *** was the only thing we heard of that was provided and it was held after checkout on Monday.  So many things here are being misleading by the website vs. what is actually onsite.  I want a refund, and the website to reflect actual status of amenities provided.
  
  Sincerely,
  
  *******************

  

  Business response

  06/21/2024

  Thank you again for contacting us. It is our understanding that the lodge was open throughout the holiday weekend. It is also our understanding that while the swimming pool was not open all day during the weekend, it was open for a period of time each day. We apologize if you were not able to enjoy these amenities and if your stay did not meet your expectations. Our teams are currently reviewing our web page to ensure that our page accurately reflects the campground.

  Customer response

  06/21/2024

   
  Complaint: 21800528
  
  I am rejecting this response because: they havent acknowledged the misleading nature of their advertising and my refund. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We were falsely advertised to with the purchase of thousand trails membership and adding regions. we have been unable to book a campsite so far this whole year. When I contacted customer service, they advised me that they would have someone contact me for my complaint. The person who contacted me was the equivalent of a timeshare sales person for them, wanting me to spend $10,000 on an upgraded membership. Why would I spend more money when I already have spent money and are unable to use it. I have attempted to contact them via phone where its disconnects the call and via their online form to resolve and I have received no communication. Ive gone as far out as I can to attempt to book a stay and what we were not advised by their false advertising is that they only have 10 sites per campground for all their trails members. This makes it practically impossible to use it. Therefore they just profiting. As recently as today, I received an email that theres open sites *** memorial day weekend yet their website states there are none. This is an issue that I feel is very irresponsible of this company.

  

  Business response

  06/04/2024

  Dear **************, thank you for contacting us regarding your Thousand Trails membership. While we cannot guarantee availability for member sites, the member services team at ************ and via the live chat in your membership portal is a great resource if you have trouble booking a site online. Please contact this team to look into our reservation grid further for any remaining availability. Thank you again for contacting us.

  Customer response

  06/05/2024

   
  Complaint: 21744583
  
  I am rejecting this response because:
  I have tried those methods with no success. The 800 number says they are too busy & hangs up and the chat has yet to reply weeks later, as well as the website states nothing available. My money has been taken for something that Im unable to use  its starting to appear as a scam  

  Sincerely,
  
  *************************

  

  Business response

  06/14/2024

  Thank you again for contacting us. Please expect a phone call from one of our member services team members to explore available solutions so that you can maximize your membership.

  Customer response

  06/23/2024

   
  Complaint: 21744583
  
  I am rejecting this response because: I have still been unable to reach a lot of person with your organization. Also, there are still no camping sites available to be booked. Please stop obtaining consumer money under false pretenses, and return the funds that we have paid for a service that we are unable to use. As well as providing deception stating that youre gonna have customer service when its really the lack of.
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the new ownsr of the ** park I reside in. Been trying to get the onsite manager to address a very large tree that is rotten and going to break cause harm and propeety damage. Been contacting that manager since decwmber of ******************************************************************************************** tree themselves last December since then I have sent several emails with photos that reflects the very poor condition this tree is in along with videos that reflects tje sound of the tree stressed so when wind blows it creeks and cracks. Just want them to take care of this hazard so it dies not harm me my neighbor or anyone else when it comes crashing down.

  

  Business response

  05/16/2024

  Dear ****************, thank you for contacting us regarding *************************. It is our understanding that when the tree was inspected by an arborist in December of 2023, it was deemed to be quite healthy and low risk of falling.The park is scheduled to have an arborist visit the park again later this month and will review the tree again. It is also our understanding that on January 2,2024 and on several instances afterward, the management team at ***************** offered to let you switch to a different site if you feel uncomfortable or concerned about your current site, which you declined. If you wish to move to another site during your time at the park, you may still do so.Thank you again for contacting us.

  Customer response

  05/17/2024

   
  Complaint: 21687089
  
  I am rejecting this response because: no arborist has ever come to do any kind of risk assesment to tree. Only person who has looked at tree in December is ********* he is the insite manaver. No one has come before or since. Will provide pics if needed . ********* has some in his email already 
  
  Sincerely,
  
  ***************************

  

  Business response

  05/22/2024

  Thank you again for contacting us. According to our records, an arborist from our third-party vendor inspected the tree on December 19, 2023, February 19, 2024,and April 1, 2024. On each of these inspections the tree was determined to be healthy and not require removal. If you would like to relocate to another site within the campground, our team is happy to accommodate you.

  Customer response

  05/22/2024

   
  Complaint: 21687089
  
  I am rejecting this response because:all dates of inspection with the respinse are false as tree has nsver been inspected as of yet by anyone. Spoke to ****** in office yesferday and Save a tree will be out to review it on May 28th or May 29th. Until then no arborist has been our for review of risk assesment . 
  
  Sincerely,
  
  ***************************

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