ComplaintsforNational Recovery & Towing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My catalytic converter was stolen from my 2004 Pontiac Sunfire sometime between approximately 04/04/2024 7:00pm until I realized it approximately 6:40am of 04/05/2024 and then I called the police, and filed a report. When my Allstate claim was finally made they told me it was illegal to drive without it, and it needed to be towed. My car was towed finally on Monday 04/08/2024 ~ 10:00pm it was the third co. that Allstate sent. I was given the phone number and contact info from Allstate: National Recovery & Towing Contact: *************************** ************** Then I was given the tow truck driver phone number: **************. The driver came in a red pick up truck with a female passenger. I asked if that was really a two truck and he proceeded to pull down the tailgate and then have a robotic U-beam bar fold down, and then he had me move my car out of my spot towards it. I was parked by the *********************** Health Halsted which has multiple cameras pointed on my car and that interaction. I gave him my keys and he drove away without hooking up my car to any lights or anything so I took photos and sent to my Allstate agent because I believed the process was not right. Come to find out that National Recovery & Towing is not licensed but Allstate hired them anyways and the guy that took my keys apparently put a didnt set of keys under my floor mat and left my car at B&M collision. B&M collision is who alerted me to the incorrect keys and unlicensed. My keys that I gave him have a very unique Yellow Submarine key chain that my friend gave to me, and she has passed away and that is my keepsake of her and it is priceless! The keys that he apparently gave them were generic and didnt fit? I tried calling him and the tow truck company but no response. Im afraid that he will come and steal my car now that it is fixed because he knows where I live. I have concerns about the tow truck company because they share the same address with another tow company called ******* Towing Service.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.