ComplaintsforMorton Salt Inc.
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
Morton salt promised $30 reimbursement for snow melt/ ice melt, three jugs bought for my service dogs. This way dogs Paws don't burn. Product in jug was chunky no good. **************** number on jug was woman named ***** with extraordinary noise in background and rotten attitude. Entire call took 35 minutes. Committed to refund and for me to throw jugs away. Refund has not showed up and it's been several months. I thought this woman was very odd to begin with because she was very repetitious and very flighty and very forgetful and very distracted and I asked her repeatedly if she worked for Morton salt. I would like the $30 refund promise to me please. I've been a fan of this product for a lot of years because it doesn't hurt the dog's feet like normal snow melt doesBusiness response
05/21/2024
Our records do not show a record of a contact matching the name or address you've provided. We'd be happy to provide assistance. Please contact us at ************ Monday thru Friday 8:30 am thru 4:30 pm so that we may research your missing check.Initial Complaint
03/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased Morton salt for the front yard sidewalk. I have an assistance dog and I don't want his feet burned by regular salt. We had snow this year. My Morton salt in the jugs had been compromised evidently and was unporable. Phone number on side of jug. Spoke to rude remote representative according to corporate. Name ******. Kids screaming in background. Rude condescending kept me on hold for 15 minutes. The entire call took 40 minutes. Unnecessarily. I read him information from both jugs the ex numbers etc I don't have my receipt no more. He said it didn't matter and then he took it back and said he'd send me a check and then he took that back and said he wouldn't send me a check. The guy sounded like he was on some kind of drugs like he had fun with me like he had fun toying with me? I am a retired school teacher I work hard for my money it's springtime now and after fighting all this time for a refund who needs more salt he tried to force coupons on me when he promised me a money back return. I informed him I was reporting him to corporate and he laughed at me and said so what. I have used Morton salt since the 60s and I don't think this is anything that the Morton company wants to hear. I could barely hear him because of the screaming children in the background. And then a woman walked in the door and started yelling at him. I just want my $22 back for the two jobs at this point. Too unusable jugs of Pet friendly salt for the ground. And still why in the world would a well-renowned company treat a customer this way?Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company *** has invested and assured collaborative efforts with a third party company both not in their scope of market. This company is a perspective lifter of problems that helps subjects overcome dullness snd mundane by obstacles that stymie them and help them cope with the *** and downs of them. When no good solution is found, instead of lashing out or complaining, subjects are to look up and view problems from masters perspectives looking down and heightened view of the whole.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.