ComplaintsforStash
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 24, *********************************************************** over night. I checked out on march 25, 2023.Originally as stated on the website for STASH banking, it takes 3-5 business days for STASH to release funds after the merchant has released the funds I called the hotel FIRST. The refund was released on March 25th 2023 upon checkout and I called 3 way with STASH to provide the approval code the hotel had on file for releasing the funds. STASH has no clue whats going on. They continue to give me c*** about my money! One person tells me 30 day hold, the next person says the merchant hasnt released the funds, the next person has no idea. They refuse to let me speak with a supervisor or manager. Horrible horrible bank I will never recommend them! Never in the history of banking, has a bank held an incidental charge for 30 days! Ridiculous to say the least!Business response
05/01/2023
To whom it may concern.
Stash1250 is a retail store and not a credit card institution. Someone doesn't have their credit card information in order apparently.
Initial Complaint
12/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had three accounts with STASH-two were investment accounts, and one was just a bank account. A few days ago, I received a notice saying my bank account was locked. Not, It only had $21.46 in it, but it disappeared and I wanted to know what was going on. Since then, I have emailed them 5 times, and have tried to call them twice but you sit on hold forever--more than 26 minutes. I cannot get any answers from anyone, and don't know what to do. I have closed the two investment accounts I had, or at least I think I did. I'm at a dead end.Business response
02/03/2022
Hello,
We spoke to customer *********************** 12/30/21. She was scammed or attempted to be scammed by a bank named Stash. We are a retail store by the name of Stash1250 and had nothing to do with her complaint.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.