ComplaintsforBridgeport Hobby Sports Cards

• Initial Complaint

  08/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The purchases I made on June 29th were in the amounts of $555.96 and $463.35 and were for sports cards from the owner of the business (*********************) doing live ******** breaks. I paid for him to rip open and ship one hobby box of Panini *********** Cards and one hobby box of Panini Crown ********* Cards. He ripped them open and it turned out to be approximately $1,500-$2,000 worth of cards. He sent me a tracking number and I waited for the package to come. The package never made it to me. It returned to sender (he sent me a picture of the package with a fake looking sticker on it saying there was no contents in the package). I have tried to resolve it with him to issue me a refund due to him not protecting his sale and putting insurance on the package in case it didn't make it to me (which it didn't). The tracking number is **** **********************. I have done everything possible on my end to track the package, do a missing mail search, call the post office, etc with no results. The seller then accused me of receiving the package, ripping it open, taking the cards, and sending it back empty. He has not been professional about the situation and is trying to put all blame on myself and the post office so he doesn't have to resolve the issue. The only type of resolution he offered is to put me in future breaks or send me other cards...but why do that if you don't claim responsibility. I was clear I wanted a refund, not other cards/chances at cards.

  Business response

  08/08/2022

  For this particular purchase Zach sent a complaint about, he did not purchase insurance in which I have a callout on my shop's rules page that informs shoppers that I will not include items to be insured unless requested by the buyer. In this case, Zach did not request nor purchase insurance, which was his choice. I went about my normal mailing protocol where I package up the customers items, go to the post office, wait in line and ensure each item is weighed and scanned in. The post office would never accept an unsealed or ripped package. 

   

  As you can see on the tracking which can be found here **** 9400109205568715828224 the post office accepted the package, scanned it in and it went to multiple post office locations, including his hometown post office in PA. From there, it was randomly shipped back to my return address where you can see the package was ripped open and taped back up with the sticker "received without contents". On his screenshots, he is not showing that the item did arrive in his hometown post office, instead trying to paint the picture that it never left *******. He additionally calls the sticker fake on his claim, but this can also be seen on the tracking. 

   

  I can ensure you I've done everything on my end correctly, I have a high 4.9 ****** rating with over 157 reviews and I take my business and customers very seriously. We are a very honorable and respected company and this seems like a scam.  How would I know if he didn't open the package, remove the items, mail it back and make this claim because he was unhappy with the cards pulled from his boxes. Please keep in mind, in the sports card world, people pay for a box to be open on live stream and then we ship the cards to their location. It's not uncommon in the hobby to hear about customers purchasing a box on live stream, and claiming they didn't receive their items because they were unhappy with their cards and wanted to be refunded. That's not how business works, you can't return a ripped sports card box to any retail store, including ********  

   

  I'm attaching photos that include the package as I received it back, the tracking routes including the arrival in his hometown, my shop rules that highlights insurance is not included.

  Customer response

  08/09/2022

   
  Complaint: 17688857
  
  I am rejecting this response because:

  Rob was not breaking in his shop's page when I bought from him on ********* He goes live through other sport's card pages and his rules are not posted on there. He knows this but is trying to paint a picture that puts no blame on him as a business owner. He must feel some amount of blame if he is offering me free spots in future breaks or free cards sent to me. I did not accept that because I just want a refund at this point and to not do any future business with him. He comes off as unprofessional and to try and say that I took the cards and sent an empty package is ignorant. As seen in my original photos, the package never came to my local post office (******, ** *****). It went to the county I live in, at the distribution center ******************************** Keep in mind, that's not an actual post office and no one except employees may even enter that building or go on the lot. I have spoken to the post office and they stated it is the seller's responsibility but insurance because if the package gets lost/stole the reimbursement of insurance goes to the seller and they are the only one that can make the claim to receive it. It's just like any other merchant, the seller is responsible until the package gets to the buyer's doorstep. This is no different, the package never arrived, I shouldn't be out my money and the product I paid for. This needs to reflect in his rating, people need to know that there is situations like this happening at his business and how he chooses to "resolve" said issues; or the lack of resolving. I still believe I deserve a refund, that is what any other business would do, but if that doesn't happen, then people still need to know about the way Rob chooses to go about these types of issues. 
  
  Sincerely,
  
  *********************************

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