ComplaintsforNew Beginnings Financial Services

• Initial Complaint

  04/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  ****** review summary 5 4 3 2 1 4.5 (22)Reviews Sort by Most relevant Newest Highest Lowest vpotts13 2 reviews If could rate lower I would. The positive reviews on here are fake reviews. I am not the person that usually leave reviews but worst business ever. The so called owner because I can not call her a real owner is unprofessional and play games More *************************** 1 review a year ago This place is very untrustworthy. Shady business practices and a rude unprofessional employee in *********************************. More New Beginnings Financial Services, LLC (Owner)a year ago We do not engage in any shady practices and have been known to be a trustworthy financial services company for the past 4 years. ******** is one of our top performers with the highest client retention since weve been in business. Thank you for your review.********************* 1 review 2 years ago Positive: Responsiveness ******** has done my return for the past few years and I absolutely love her service. ****** and Detailed in her work and gets the job done better and faster than anyone I've ever encountered before! Highly recommend everyone to go this direction for handling their business.Just Dri.15 reviews19 photos 2 years ago Positive: Professionalism, Quality, Responsiveness, Value ******** did such an amazing job with my tax return. Shes super professional and very knowledgeable, I didnt have to wait no longer than two weeks for my return. Ill definitely be returning, if youre in ******* and looking for a super More ******************* 2 reviews 2 years ago New Beginnings Financial Services displayed excellent professionalism when they serviced me as a new customer. She was very organized, patient, and transparent about the services she provided and quality of work she can produce. She is More 1 New Beginnings Financial Services, LLC (Owner)2 years ago Thank you so much for that positive feedback ****! Hope to see you back next year.************************* 2 reviews 3 years ago Positive: Professionalism, Quality, Responsiveness, Value ********************************* is the pure embodiment of professionalism! She is attentive, knowledgeable, and has truly been a blessing for my wife and I. I will continue using her services and will ALSO refer anyone who is actively looking for tax preparation services. Thanks again ********************!***************************** 5 reviews 3 years ago Positive: Professionalism, Responsiveness ********************************* did my taxes and my experience was great. ******** was knowledgeable and professional. I will be referring and returning next year thank you ******** your awesome!New Beginnings Financial Services, LLC (Owner)3 years ago Thank you so much for the positive review and even more for bringing your business/referrals!*********************** 2 reviews a year ago I have used and will continue to rely on this company for all of my financial and tax preparation needs because of the thorough quality and attention to detail and always being well equipped with any changes to the laws that protect me financially ***************************** 6 reviews 3 years ago The young lady that owns the place did my taxes last year and shes nothing short of amazing . Shes very detailed , professional and has a warm demeanor. Not to mention , I got a huge refund ! I also use her financial literacy program .New Beginnings Financial Services, LLC (Owner)3 years ago Thank you so much for your positive feedback and even more for being a loyal client!********************* 1 review 3 years ago Positive: Professionalism, Quality Great experience and I learned a few things along the way. Very knowledgeable and communicative when its comes to getting an update/information regarding my account specifically. Highly recommended! Thank you for the hard work you put in!********************* 2 reviews 3 years ago Positive: Professionalism, Quality, Responsiveness, Value Black/female owned business that exuberates pure excellence. Satisfaction is a driving force here and it shows in the responsiveness and professionalism you receive every step of the way.New Beginnings Financial Services, LLC (Owner)3 years ago Thank you so much for your positive feedback and even more for your business!************************* 10 reviews 2 years ago I love the professional tax service that was giving. I felt comfortable i will be referring other's . and i will be returning next tax season New Beginnings Financial Services, LLC (Owner)2 years ago We appreciate this feedback so much and appreciate even more that you come back every year! Thank you for your continued support!*************************** 2 reviews 3 years ago Positive: Professionalism, Quality, Responsiveness, Value A very good place to go for what I have experienced to be the best help professionally with my taxes. I will definitely keep going there year after year *********** 1 review a year ago Unprofessional, rude, impatient. She discloses personal information about clients and their income, refunds, to others. Avoid at all costs!New Beginnings Financial Services, LLC (Owner)a year ago Hello! I apologize to hear that you didnt have the greatest experience with our company. However, it is illegal for any professional tax preparer to discuss another clients information with anyone other than that client. Thats something that we just dont do here at New Beginnings.********************************* 2 reviews 2 years ago Very professional & knowledgeable , will definitely get you the max ****************************** LLC (Owner)2 years ago Thank you for your positive feedback *******! You sure truly valued for supporting our business for so many years. See you next year!*****'s Hair 9 reviews 2 years ago She's the BEST She's very knowledgeable and know what she doing will be returning ******************* 2 reviews 3 years ago Positive: Professionalism, Value Very professional.Great service.If you want it done right, this is the place to go.******************* 3 reviews 2 years ago Positive: Professionalism, Quality, Responsiveness, Value Very knowledgeable tax preparer and just good quality overall work????New Beginnings Financial Services, LLC (Owner)2 years ago Thank you so much for the positive feedback and for trusting us with your financial affairs. See you next tax season!*************************** 1 review 3 years ago Positive: Professionalism, Quality, Responsiveness, Value Very professional ,anf informative *********************** 3 reviews 3 years ago Positive: Professionalism, Quality, Responsiveness, Value *************************** 1 review 2 years ago Positive: Professionalism, Quality, Responsiveness, Value ************ 2 reviews 3 years ago Positive: Professionalism, Quality, Responsiveness, Value vpotts13 2 reviews If could rate lower I would. The positive reviews on here are fake reviews. I am not the person that usually leave reviews but worst business ever. The so called owner because I can not call her a real owner is unprofessional and play games when come time to give you your money. My direct deposit information was put in wrong and instead of being a real owner and taking responsibility, she blamed employees and gave me every weak excuses. My tax money was supposed to be deposit 3/6 but because of the information being put in wrong I first had to wait a week and a half for owner to come back in town, then when back got excuse of she waiting on checks to which I got 3 diffraction times that supposed to have it which never happened then today 4/2 I come all the way to the office for her to say her internet is not connecting to printer n stupid sob stories about oh she has a appointment for her child which she talking about she missed to which I responded ik well I'll wait here to oh I have to find another place to print and I have a appointment 1 I'll have dome by 3. This business is so unprecedented it is ridiculous I'm assuming it's the fact they she know she had to bad but I was told I couldn't even come inside building and had to wait In car. Do yourself a favor do not use this business. I am in process of contacting the better business bureau and irs about business. Oh and icing on cake they charge you more then h and r block and all they use is a free site to do taxes.

  

  Business response

  04/18/2024

  ************************* was a client of New Beginnings for multiple years and was a satisfied client until this year. His tax preparer made a mistake with his direct deposit information, resulting in him having to receive a check. There were some discrepancies with getting the check printed which resulted in the bank requiring the company to go through additional verifications before being allowed to print the check. Mind you, ************** waited one whole month before he even reached out to the owner to ask about his refund which I immediately took action to getting his issue resolved. His wife explained that he was unemployed, they had no money which is why he was so angry that he had to wait one additional day before getting the check. While I understand and completely empathize with clients who are going through financial hardship, that gives no right for ************** to attempt to tarnish the reputation of a company that is known in the community for doing good business. My company feeds and clothes the homeless and has a backpack giveaway every year to give back to the community and has never had a client accusing them of taking money from them. ************** has since received his check and is still leaving bad reviews on ****** from fake email accounts saying that New Beginnings stole his money which is untrue. 

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