ComplaintsforA28 Tax Consulting
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Complaint Details
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Initial Complaint
02/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
A28 assisted in preparing my 2020 tax returns on October 14th 2021 and missed my stock investment 2020 ****-B tax documents (I included it with all my documents to file). After my current tax preparer noticed I approached A28 Tax Consulting on the mistake. After poor customer service and insults I was promise a refund for the $325 I paid. We agreed to a Zelle payment for the refund. A28 Tax Consulting then sent my refund via bank which we didn't agree upon. The bank card she revert the original payment to I'm unfamiliar with which I expressed countless times. I'm still waiting for a follow up and a refund of $325. Please do not do business with A28 Tax Consulting. I also never received an e-mail about the $325 refund. Invoice #******Business response
02/27/2022
Hello BBB,
Thank you for contacting A28 Tax Consulting regard the false allegations made by ******************. This matter is now civil so I'll provide as much explanation as possible considering I intend to pursue legal action as this complaint is motivated by vengeance - ****************** is using false and misleading reviews to bully, harass, and intimidate me.
Considering ****************** has proven access to ****** it should be understood that they had expectations outside of the business' hours of operation. They were asked to stop rude contact on two other mediums before the email in question. Also, this correspondence occurred during none-business hours. ****************** cannot expect customer service during none business hours after being asked to cease communication (refer to Screenshot_20220226-112911).
****************** was issued an immediate refund and provided proof (refer to Screenshot_20220226-113247) however demand that A28 Tax Consulting issue a refund outside of A28 Tax Consulting's chosen POS (refer to Screenshot_20220226-124731). A28 Tax Consulting never responded in agreeance to this request.
I tried to accommodate ****************** by not only issuing a refund but also submitted a Schedule D for them to use as a reference point during Amended filing. ****************** submitted evidence to the BBB that they did not submit to proper filing documentation in the first place; to further my point (refer to Screenshot 2022-02-20 ******) although whomever is reviewing this case may not know the standard filing procedures, on the Screenshot 2022-02-20 ****** the image on left is what ****************** submitted and the image on the right is the proper filing document - that was not submitted (I have proof in correspondence that I asked ****************** for the actual **** but he did not have access - I'm unable to upload as I've reached *** for submission). What they expect A28 Tax Consulting to-do is comparable to filing a return using the last check stub instead of the actual W2. The information on the document he submitted does not qualify as the proper filing documentation per the *** standards.
Customer response
03/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and after receiving the refund on 2.26.22 I find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.