ComplaintsforAmerican O'Hare Taxi
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 03-25-24 I made reservations online with American Taxi of *******. My Customer ID was *******. The reservation number was ******. My pickup to take me to ********************************** from ************************************************************** was scheduled for 03-28-24 at 5:00 am for an American 7:15 flight. My return pickup was scheduled for 04-04-24 at 1:15 pm (13:15) at ******************** to return me to my home at ********************************************************************. I paid $120.00 in advance by credit card for both pickups. I received confirmation from American Taxi on 03-25-24. On the morning of my departure at 4:55 am, I received a text from American Taxi saying that the driver can't make it on time. I texted them back saying that it was unacceptable to cancel on such short notice and that I expected a full refund. I was assured that I would receive the refund. It has now been one month and ************ the credit card company, tells me that there has been no refund from American Taxi.Business response
06/26/2024
Our company name is American o'hare taxi.
Not American taxi chicago.
Our phone number is ********** you have the wrong company please of you have any questions please reach out to us.**********.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.