Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to report a fraudulent and deeply distressing scam originating from the telephone number ************, which is allegedly operating through your network provider, Telnyx.This number is being used by individuals falsely claiming to be representatives of ********** and ******** Under this false identity, they deceived me into purchasing and providing $500 worth of gift cards, claiming it was required to resolve a supposed account issue with my streaming service.These scammers are conducting criminal activities using Telnyx infrastructure and are engaging in serious financial fraud. I trusted their claims due to the well-known company names they were abusing, and now I have lost $500 to what is clearly a coordinated scam operation.I demand that Telnyx immediately investigates and suspends this number from further operation to prevent additional victims from being defrauded.Furthermore, I am preparing to escalate this matter to the appropriate authorities, including:The ************************ (FTC)The Better Business Bureau (BBB)This incident must not go unaddressed. I urge you to act swiftly and decisively.Sincerely,

  

  Business Response

  Date: 04/28/2025

  HI ****,

   

  Thank you for reporting this. If you are receiving unwanted calls from any of our users, please ensure to report these via the abuse report link below. This will report these calls directly to our Fraud team where they will ensure to prevent this behavior from happening in the future.
  
  ***********************************************

  Regards, 

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of 2025 I purchased a number and later found out that I have to go through a compliance before it could be used. No where did the company explain this before waiting a few weeks to find out this was the case. Then going through what they wanted for compliance it was rejected repeatedly and no support as to how to become compliant was offered. Through being VERY frustrated through this since you are routed overseas for help and could not get anyone to assist or call as it was always sent to compliance. I asked for US base support. I asked for supervisors, I asked to be connected to compliance team. NO one would be able to help it was always "I can't not give that information or be transferred." I most recently connected via their requested webhook/URL for updates and found out a NO recent notification was sent and they were waiting for me to respond. If I had not found it. It would have timed out and been rejected. I went above *** compliance and even made this a double optin. I would like to SPEAK with someone in authority and fix this as the group I work with have other complaints about compliance also. Not that we don't want to be compliant but that there is no real help to do what they want. I have all the emails and notes to support this fiasco with a terrible example of no customer support or communication with a company that is supposedly in the communication business.

  

  Business Response

  Date: 04/25/2025

  Hi *******,

  **** ***** with the Customer Success Team here at **********************. ********************** takes verification and compliance very seriously on our platform. In the beginning of the signup process, Telnyx has a KYC process that every user of ours has to go through this process before utilizing our platform. I am reviewing our support system and am only seeing ticket ID ******* where our team enabled the payment method on your account where you mentioned that you were able to get the number purchased successfully. Based on this ticket, it looks like all the issues referenced in the BBB complaint have been solved. If not, please ensure to provide me with other relevant ticket IDs and we'd be happy to dig in further and resolve any issues you may be experiencing.

  Please let us know if you have any other questions. 

   

  Regards, 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23244373
  
  I am rejecting this response because: It is the typical response from Telnyx. Has not addressed my request to speak with someone from the *** regarding ALL of the issues. Gives a response of how Telnyx says they do business without any real substance toward my company's issues being resolved with them. Always requires that we do more to address the issue while not willing to do a little checking on the account. Its your company do a little work. They Telnyx is supposed to be a communications company yet they are solely lacking in their ability to communicate. I checked my Telnyx account for my compliance issue with a purchased 800 number. We have spent numerous hours trying to work this through until finally filing this complaint. They say the issue is resolved yet, when I just checked, it shows compliance as waiting for verification (STILL). So it hasn't been resolved. 
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 04/28/2025

  Hi *******,

  We have a phone number that you can always come into that will connect you to a member of our team that speak to you regarding your concerns or answer any questions you may have. This phone number is ********************. If you call during U.S. business hours (CT), you will be connected to a U.S. representative.

  Reading the updated feedback in your current complaint, it looks like you are referring to registering a toll-free number to send messages on which is a requirement by the toll-free aggreagtor. This requires going through the toll-free verification process which it looks like you are going through currently. 

  **********************************************************************************

  Toll-Free use case ID ************************************ looks to have been rejected by the aggregator for "Opt-in - Not sufficient for campaign type - Express Consent Required - Eligible for Resubmission". If you open a ticket by reaching out to ********************************** via email, they will also be able to assist you in getting this toll-free use case request across the finish line. 

  Please reach out if you have any other questions or concerns. 

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23244373
  
  I am rejecting this response because: it is again a canned response and doesn't address the issue of poor support response to a get the issue corrected. I know there is an issue as pointed out... the problem is no help to actually get the matter resolved. This is due to 1. The support people are based overseas (yesterday they just hung up on me) they simply do not have the knowledge or training or resource to resolve the issue. They really act more like a relay of information which isn't helpful and 2. They cannot move the request to an US based person or a supervisor. I thought it was required to transfer to a US based company employee when specifically asked. Whether by law or not, customers need a way to esculate an issue when needed. Being told to email isn't an answer or a chatbot that can't actually correct the problem so you have an endless loop of no help support. Another option would be to provide training and knowledge that will walk a customer through the problem. Have a new employee one not already ingrained in the company, that can go through the website and account process like a customer to find out how difficult it is and where things can be improved.  

  Now my issue after months of trying to get to a person that can help and knows what to do was accomplished. It was not easy. However, **** ***** with the company was awesome. After talking with him, he helped right on the phone, next day problem was resolved. They need a hundred more like him. I would hate to have his job but he did a fantastic job and got it done. THANK YOU ****.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been harassed by hundreds of numbers that are from this company. I have received at least two calls per day for over 6 months now. They do not answer you. I have told them multiple times to stop calling me that this is felony harassment and they still keep calling me from different numbers each day. I want it to stop.

  

  Business Response

  Date: 04/17/2025

  Hi ******,

  To clarify, this seems to be an end-user on our platform who is making these calls. As a telecom provider (similar to AT&T, *******, etc.) we are here to stop bad behavior on our platform. If you would like us to look into this further, we will need more information from you regarding the calls you are receiving so we can pinpoint the user on our platform conducting these calls so we can take action accordingly.

  Please ensure to report these occurrences via our report abuse for below as these reports go directly to our fraud prevention department who will action these reports accordingly. 

  ***********************************************

  Please reach out if you have any other questions. 

  Regards, 

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently called from a Telnyx number asking about my ex-husband. Naturally, I told them I didn't know where he was and they politely thanked me and hung up.After some research, I discovered this number came from a Telnyx number in ************ and that other people here have had similar issues. I'm not sure how they found me or knew my ex's name, but I'd like to be removed from their calling list immediately.

  

  Business Response

  Date: 04/09/2025

  Hi *****,

  Thanks for reaching out. As a ***** provider, we never want you to get unwanted calls. If you are receiving unwanted calls from any of our users, please ensure to report these via the abuse report link below. This will report these calls directly to our Fraud team where they will ensure to prevent this behavior from happening in the future.

  ***********************************************

  Thanks! 

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Summary of Issue:I ported my business phone number *************) to Telnyx on February 6, 2025, expecting to receive phone and *** services for my company, **********************. Unfortunately, their setup instructions were unclear, and despite multiple attempts, I was never able to activate or use my number. Their customer support was extremely poor. As a result, my business was left without phone service for two weeks, significantly impacting my operations.Attempt to Port ***************** Fees:Due to Telnyxs failure to provide service, I switched to another provider (*********) and initiated a port-in request to transfer my existing number. When I contacted Telnyx to port out my number and close my account, they rejected the request, claiming I needed to pay a $6 port-out feewhich violates FCC number portability regulations (porting should be free). Additionally, they charged me $0.85 in unexplained fees, despite the fact that my number was never operational.Privacy Violation Demanding Personal ID to Leave:After agreeing to pay the fees to expedite the process, Telnyx blocked all payment methods (credit card, ******, etc.) and insisted I provide a copy of my drivers license or passport before they would allow me to pay or port out my number. They never required this information when I opened my account, yet they suddenly made it a condition for leaving, raising serious privacy concerns and potential abuse of personal data collection.Desired Resolution:I am requesting that Telnyx:1.Immediately release my business phone number *************) to my new provider (OpenPhone) so I can continue my business.2.Stop charging unlawful port-out fees in violation of *** regulations.3.Explain and remove the unjustified fees since I never received any service.4.Cease their unreasonable demand for personal identification as a condition to leave their service.I urge the Better Business Bureau (BBB) to take action to hold them accountable.

  

  Business Response

  Date: 02/28/2025

  Hi *******,

  **** ***** Director of Customer Success here at **********************. I am reaching out to ensure your concerns are addressed accordingly: 

   

  I ported my business phone number *************) to Telnyx on February 6, 2025, expecting to receive phone and *** services for my company, **********************. Unfortunately, their setup instructions were unclear, and despite multiple attempts, I was never able to activate or use my number. Their customer support was extremely poor. As a result, my business was left without phone service for two weeks, significantly impacting my operations.

  Reviewing our support ticket log, I am seeing that you opened up ticket ID ******* on 2/6. Our team responded immediately and didnt hear from you until 2/7 with the following: 

  I am a new customer and need assistance setting up my account. So far, I haven't been able to get anything working, and I feel unsure of what to do next.
  Could you please connect me with a live person who can help me get everything set up?

  We responded to this right away and *** ****** on our NOC team spoke to you directly on the phone and sent our relevant support documents and setup guides to fix your issue. We did not hear from you any time after that about the issue so we closed the ticket accordingly. 

  When I contacted Telnyx to port out my number and close my account, they rejected the request, claiming I needed to pay a $6 port-out feewhich violates FCC number portability regulations (porting should be free). Additionally, they charged me $0.85 in unexplained fees, despite the fact that my number was never operational.

  You contacted us via chat ID ************** and we mentioned that we are unable to process the port out as your account balance is in the negative. You can always view your Telnyx charges in the reporting section of your portal, "monthly charges" etc. as we charge a partial MRC (monthly recurring charge) for numbers that are ported into our platform. We also charge $6 per number for porting out which is not in violation of *** rules as outlined on their website as service providers are allowed to charge for porting out. 

  Telnyx is a pre-paid platform so you need to pay for the services you consume. 

   

  Privacy Violation Demanding Personal ID to Leave: After agreeing to pay the fees to expedite the process, Telnyx blocked all payment methods (credit card, ******, etc.) and insisted I provide a copy of my drivers license or passport before they would allow me to pay or port out my number. They never required this information when I opened my account, yet they suddenly made it a condition for leaving, raising serious privacy concerns and potential abuse of personal data collection.

  To clarify, our team is ready and willing to assist you to get the payment issue resolved. The request for more info is a part of our KYC process to clarify you are not using a fraudlent method of payment.

  I am reviewing ticket ID ******* where our team sent you the following message yesterday that you have not responded to: 

  You can call our support line at ************ and they should be able to assist you.
  
  I've attempted to input my credit card information and even tried to make a ****** payment, but I'm encountering an error message
  What does the error message say? 
  

   

  Desired Resolution: I am requesting that Telnyx: 1. Immediately release my business phone number *************) to my new provider (OpenPhone) so I can continue my business. 2. Stop charging unlawful port-out fees in violation of *** regulations. 3. Explain and remove the unjustified fees since I never received any service. 4. Cease their unreasonable demand for personal identification as a condition to leave their service. I urge the Better Business Bureau (BBB) to take action to hold them accountable.

  I issued a temporary credit on your account so the port out can occur. Please ensure to update ticket ID ******* requesting an update from our porting team & they will release the number. 

   

  Please reach out if you have any questions. 

   

  Customer Answer

  Date: 03/05/2025

   
  Complaint: 22994151
  
  Dear Telnyx Team,
  It looks like my initial request was not fully understood,and I would like to reiterate that my account is still showing an unknown balance and has not been closed.
  My account setup with your company began with a phone number port request, as I intended to keep my existing telephone number. However,after receiving confirmation that my number had been successfully ported, I encountered several issues:
  (1) My number was not operational.
  (2) I received constant low balance alerts, indicating a negative balance.
  (3) I was uncertain about the next steps, as I hadn't even completed the initial setup and didn't have a working line.
  I reached out to your tech support team and spoke with *** *******. Unfortunately, I found that *** lacked the necessary knowledge to assist me effectively. He provided a few links, but they did not resolve the issue. Despite my request for further assistance or escalation, no resolution was achieved, and my phone number remained non-functional. This was disappointing, as I expected better support and first-time resolution from your company.
  As a result, I decided to port my number to another company due to the lack of resolution and support from Telnyx. When I attempted to port out my number, I encountered further difficulties. I was required to pay a $6 fee, but the process was cumbersome and challenging. I reached out to ******* ****** for help, but he only provided a support telephone number that went unanswered. Additionally, I was surprised to learn that I needed to upload my driver's license and passport to make a $6 payment via ******. This raised concerns about potential data collection and privacy.
  I explained my concerns as a customer, and while I understand that ********************** may have its policies, I believe there are more efficient ways to verify fraud without requiring such extensive personal information. Fortunately, my number has now been ported successfully, and I appreciate the intervention that made this possible.
  At this point, I request that my account be closed. I have been receiving emails about a low balance of $0.85, which I do not understand as my number was never set up. Please address this issue and proceed with closing my account.
  Thank you for your attention to this matter.
  Sincerely, *******
  

  

  Business Response

  Date: 03/11/2025

  Hi *******, 

   

  As mentioned in my previous response - you account is now in canceled status (see screenshot attached). Canceling your account cleared the balance and you should be all set going forward. 

  
  Please reach out if you have any other questions. 

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* Lwanzo

• Initial Complaint

  Date:02/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched from ************* to Telnyx to achieve cost savings. Based on the is web page, *********************************************************************** (if they have taken this page down I have screenshots) it states that Telnyx data starts at $0.0125 per MB. However, after signing signup, ordering SIM Cards, and setting up my first wireless device... I was charged $0.078 per MB. When I contacted support they informed me "this rate applies only after exceeding 5GB of usage per month" and referenced this article, *********************************************************************************** ; If pricing "starts at" then to me there is no pre-requisite requirement... ie. first achieving 5GB of usage. They are clearly mis-representing their pricing to get people to switch...

  

  Business Response

  Date: 02/19/2025

  Hi ******,

  Thank you for reaching out. Our public pricing page that displays all of our pricing per serivce is located below. I have also attached a screenshot indicating $0.0780 per MB as the pricepoint of this service. 

  *********************************************************

  I have also attached a screenshot of the $0.0780 pricing directly in your Telnyx portal via ************************************************************.

  The article you included in your review says that the pricing starts at $0.0125, but we have this tiered pricing indicated on both your pricing page and on our public website as we are very transparent about our pricing. 

   

  Please reach out if you have any other questions or concerns. 

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22955239
  
  I am rejecting this response because:

  The pricing inside the portal is only visible once you signup, furthermore once you see that the pricing starts $0.0125 why would anyone spend time to look for alternate pricing somewhere else on the website. This is extremely deceptive. 

  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 02/24/2025

  Hi ******, 

  Once you sign up & create an account, the pricing in the provided screenshots are visible to each and every customer on our platform. There is no deception whatsoever as we are as clear as we can be about our pricing - ******************************************************************;

  Please reach out if you have any other questions. 

   

  Regards, 

  Customer Answer

  Date: 02/25/2025

   
  Complaint: 22955239
  
  I am rejecting this response because: If you would like it to be clear, then you should change the following page *********************************************************************** as the data rate does NOT start at $0.0125
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving calls that leave voicemails from a spoofed number *************) stating that "they" can help me with some financial problem or other. The voicemail reply number is ************, a number listed as the responsibility of Telnyx, **************************************** Referral #:************)Long story short, I'm on a do-not-call registry and these automated calls are harassment.

  

  Business Response

  Date: 11/25/2024

  Hi ****,

  Thank you for reaching out. 

  
  If you are receiving unwanted calls from any of our users, please ensure to report these via the abuse report link below. This will report these calls directly to our Fraud team where they will ensure to prevent this behavior from happening in the future.
  
  ***********************************************
  
  Thanks!

   

• Initial Complaint

  Date:11/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** have been using your services to send me AI scam robo calls and your company has done absolutely nothing to stop them. Im getting regular calls daily now from these clowns pretending to be the ***. You are in violation of Federal Law. This is a TCP violation and a violation of the SPAM ACT passed by ********. If this continues I will pursue this legally for the full amount of 1500 USD per violation in addition to legal fees and interest. I highly recommend that you take action against scam call number ************. Maybe your loyal customers in ***** will donate to your legal fund when I file a lawsuit. *** also submitted a fraud request to the *** hopefully theyll impose a fine.

  

  Business Response

  Date: 11/18/2024

  Hi Patrik,

  **** ***** with the Customer Success Team here at **********************.
  
  If you are receiving unwanted calls from any of our users, please ensure to report these via the abuse report link below. This will report these calls directly to our Fraud team where they will ensure to take action to prevent this behavior from happening in the future.
  
  ***********************************************
  
  Please reach out if you have any other questions! 

  Customer Answer

  Date: 11/18/2024

   
  Complaint: 22563027
  
  I am rejecting this response because:
  Before I submitted my complaint as explained earlier your abuse team has done NOTHING! The phone number is still live and they are still impersonating the *** to defraud Americans. They called again and left me another voicemail after my complaint notifying me of my back taxes that can be forgiven. I notified your abuse team that the next phone call from your server will initiate a lawsuit and I will seek compensation in accordance with the SPAM Act passed by ********. Either do something about it now or your company will pay for it later. TCPA Violations are a very easy thing to win especially due to the facts I am on the Registered DoNotCall List, your client is using AI Robocalls to place their scam calls, your abuse team has been notified several times to CEASE AND DESIST, and lastly its the same registered number. This is my last attempt to settle this outside of court. Stop protecting scammers, its disgusting that your company is profiting off of scam victims in the **. I sincerely hope someone investigates this and fines your company the fullest amount permitted by law or even better shuts your operation down at least in the *** 

  Sincerely, 
  
  ****** *****

  

  Business Response

  Date: 12/06/2024

  Thank you for bringing this to our attention. We regret that you have had this experience. In an attempt to prevent any subsequent inconveniences, we have notified the upstream provider.

  Customer Answer

  Date: 12/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

   

  Telenyx if I receive future correspondence from your customers in ***** again, I will sue your company into oblivion. Please ensure this doesnt happen again. 

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting messages from this phone number-************. I finally called to see why they are calling, they told me I owed money on my old email, with ****************, and Midland. Never once did they say the name of their company. I also received calls from other numbers, saying the same thing " this is a legal matter, so call back" I told the last guy, send me a letter, and he claimed, they tried doing that and no response, What a bunch of lies!

  

  Business Response

  Date: 11/06/2024

  Hi ******, 

  **** ***** with the Customer Success Team here at **********************. ********************** is a phone carrier similar to ******* or AT&T in the **** If you are receiving unwanted calls from any of our users, please ensure to report these via the abuse report link below. This will report these calls directly to our Fraud team where they will ensure to prevent this behavior from happening in the future.
  
  ***********************************************
  
  Thanks!

   

• Initial Complaint

  Date:11/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has very obsessive compulsive tendencies that I feel like they should be looked at under a microscope and judged accordingly by their management and their employees. They need to understand that Im no longer interested in supporting their business because they have called me far too many times then I can count which if Im not mistaken is 28 times and yes that also counts the 16 times they got a hold of my phone number and decided to hold my phone number hostage because they dont have anything else better to do. Im sorry but the last time I checked my phone number is used for my family boyfriend friends and emergency phone calls not for individuals that like to use my phone number as a crisis lifeline to get a hold of me and hold my phone hostage. I have no problem with them discussing this issue with me further because I would rather like for them to get rid of my phone number and stop calling me. 

  

  Business Response

  Date: 11/04/2024

  Hi *****,

  **** *****, Director of Customer Success here at **********************. ********************** is a phone carrier like AT&T and ******* in the *************. You are not receiving calls directly from our business but from one of our users who owns numbers and make calls through our platform. We do not tolerate this kind of behavior on our platform & want to get the bottom of this behavior and make it stop permanently. Please ensure to report these phone calls via our abuse report page below: 

  ***********************************************

  Once you fill out this form, this will report these examples and behavior directly to our **************** who will take action to ensure corrective action is taken for the user on our platform. Please let us know if you have any questions. 

  Regards,