Business ProfileforCheap Tickets, Inc.
Additional business information
Business Comments: Cheap Tickets ticket agents are trained to disclose at the point of sell that all tickets sold are nonrefundable, non-changeable, and nontransferable. This same information and fare rules appear again on the itinerary the customer receives. The company has expanded its hours and staff and replaced the voicemail system with a customer contact system with agent answering capabilities in customer care and refunds depts. Expanded staff has been hired to improve response to customer inquiries via the Internet. Also implemented is a point of sale solution to eliminate recurring problems with credit card double charges, declines, and address verification failures. With ticket delivery problems, the company has established an escalation process with their package delivery vendor to resolve delivery issues on behalf of the customer.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 500 W Madison St Ste 1000, Chicago, IL 60661-2559
- Headquarters
- 500 W Madison St STE 1000, Chicago, IL 60661-2559
- BBB File Opened:
- 5/25/1987
- Years in Business:
- 24
- Business Started:
- 2/24/2000
- Business Started Locally:
- 8/20/1986
- Business Incorporated:
- 1/18/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Cheap Tickets Delaware
- cheaptickets.com
- Business Management
- Mr. Sam E. Galeotos, President and CEO/CHB/Trip Net
- Mr. Paul Halstead, Chief Technology OFficer
- Mr. Jason Horstman, VP Industry Development
- Mr. R. Evans Gebhardt, VP Marketing
- Mr. Steve Nakagawa, Customer Relations
- Ms. Tammy Morris, Customer Relations
- Ms. Darrah Texeira, Customer Svc. Representative
- Ms. Denise Kennedy, Customer Relations Manager
- Ms. Karen Alcorn, Customer Relations
- Ms. Wendy Thomas, Customer Service Rep,
- Mr. Jacob Stepan, COO/Trip Network Inc.
- Mr. Evans Gebhardt, Chief Mktg. Off./Trip Network
- Contact Information
Principal
- Mr. Sam E. Galeotos, President and CEO/CHB/Trip Net
Customer Contact
- Ms. Karen Alcorn, Customer Relations
- Additional Contact Information
Fax Numbers
- (615) 874-3006Primary Fax
- (808) 946-5993Other Fax
Phone Numbers
- (808) 947-3717Other Phone
- (808) 945-7439Other Phone
- (615) 874-3006
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