Complaintsforwww.travelmano.com
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Complaint Details
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Initial Complaint
07/24/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On June 29, 2023 we reserved a hotel by phone and later found that the business on the other end of the phone was a 3rd party vendor which billed my credit card $32.60 nonrefundable fees. The 3rd party vendors for travel reservations do everything in their power to hide the fact that you are not making the reservation with the hotel directly. They skim money from the transaction and call it service fees.We have since cancelled the hotel reservation through Reversations.com but Reservations.com has no intention of refunding the nonrefundable fees. My Discover credit card makes no attempt to resolve the issue with Reservations.com either. I would like to get the service fees refunded but at the very least I would like to register a complaint regarding 3rd party reservation skimming practices. I do my best to avoid them but they skillfully present themselves as the legitimate business that you are trying to contact. It is difficult to be sure of who you are dealing with.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.