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ComplaintsforBooking.com
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I booked a flight reservation for my wife and I to travel to *****, ****** on June 23rd, 2023 in the amount of $2021.58. My wife was unable to get her travel **** to enter *****. Because of this we decided to change our travel to go to ************ for our wedding honeymoon. I called booking.com and spoke with a customer service representative and explained the situation asking for our reservation to be switched to ************. The representative told me to rebook the reservation and that my ***** reservation would be cancel and a refund wove issued. Have booked ************ reservation and charged for the amount of $3962.06 but. Booking.com is refusing to refund my ***** reservation that they have canceled. Please help get involved
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Customer Complaints Summary
4,111 total complaints in the last 3 years.
1,722 complaints closed in the last 12 months.