Business ProfileforMoving Chicago LLC

I rented a cargo van in Chicago to move to ***. I picked it up at the ****** location and dropped it off in Queens, **. The headlights on this van were so dim, they were not any brighter than the daytime lights. I was driving overnight through very dark roads and could barely see 4ft in front of me. This was extremely dangerous and stressful. The headlights on a rental vehicle should not be so dim that I cannot safely operate the vehicle. It is the responsibility of Budget to make sure the vehicle's lights are up to legal standards prior to anyone renting it. Only a few hours into the drive, multiple warning lights came on the dashboard. The oil change light and maintenance light came on and stayed on for the entirety of the trip. These lights were accompanied by strange noises and the vehicle's acceleration acting up. Before the trip was complete, the window washer fluid light also came on. This was especially odd because it was raining most of the trip, so I rarely used the wiper fluid. The biggest issue was the roaches. Within the first hour of having the van I saw a ***** on my foot while driving. Being startled was dangerous while driving, but seeing a ***** at all was disgusting and absolutely disappointing. After it was loaded and throughout the trip we were seeing several roaches running around the van every time we stopped for gas or got out of the car for more than a few minutes. There were roaches in the glove box, around the seats, coming out of the dashboard, and a lot in the compartment under the passenger seat. We avoided them the entire trip and were constantly grossed out and irritated by the quality of this Budget van. I do not think I need to explain why paying $1400 for a ***** motel on wheels is unacceptable and very upsetting. This rental experience is one of the worst I have ever experienced in my life. The van was in terrible shape, besides the things mentioned above, it was scratched, dented, and missing siding pieces around the tires.