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Complaint Details
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Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On Dec 22, 2023 my son was seen at physicians immediate care in *********, **. He was/ is covered under insurance. *** charged me full price for day of visit. I called 12/26/23 and provided proof of insurance and *** said they would get me a refund check sent to my house. I didnt receive check. I called 01/26/24,01/30/24, 02/29/24. Each time they said the team was reviewing and confirming I did have insurance. I called again on 04/03/24 and they provided me a check number and said I should receive check within 10 days. I did not receive check so I called again on 04/11/24,04/22/24,06/04/24,06/10/24. Each time I asked to speak with supervisor and each time they said they were busy and to expect a call back which I never received a call back. They said the check is still with team (refund has been approved) but they just have not sent the check. They confirmed my address with every phone call- but again, no call back, no check received.
Business response
06/11/2024
Response attached.Initial Complaint
05/22/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
WellNow/Physcians has not responded to emails for a month, I finally called to get the attached and emailed back questioning being charged twice for influenza test.Business response
05/23/2024
Response attached.Initial Complaint
05/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Went to immediate care 8/27/2023 with injury to the foot. Was told I have two broken bones in my foot and was told to see a specialist. The specialist told me it was a sprained tendon. I petitioned for some relief on the bill since it was misdiagnosed. Called back after a month and was told it was still under review. I received a call May 3rd telling me I was put into collections. They say they left me a voice mail message I never received. Monday called to speak to a supervisor and was told I would get a call back in a day or two. No call back, so I called back Thursday and was told they have no records to call me back. Im frustrated no one is responding to my calls. I would think they would send a letter before collections.. Thank youBusiness response
05/10/2024
Response attached.Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was seen at the office in ******* on 10/31/2023. I provided my insurance information but the claim was never submitted. Several months later, I received a bill for $421. I again provided my insurance information but they have not submitted to my insurance company. I have tried to call and cant get in touch with anyone. My mom tried to call to find out the process of submitting to my insurance company. The representative was nasty and hung up on her. She tried to call back and again hung up on her. This is extremely unprofessional. She is not asking about my visit or care. She is trying to obtain information regarding the insurance which is hers. This is not a HIPPA violation to obtain general information about the process. We are so frustrated. This is ridiculous. They have had the insurance information for 6 months and never submitted as this was confirmed with the insurance company - they have not received a claim for this visit.Business response
05/02/2024
Response attached.Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Visited ********* location on March 26, 2024. Made me pay $200 even though insurance will pay at 100%. They keep telling me they have billed to BCBS insurance even though insurance has not received a claim. In my last phone call to them, they told me they haven't even coded it and don't have a record of me even paying $200! And it seems from other reviews that I will never see my $200 again.Business response
04/24/2024
Response attached.Customer response
04/26/2024
Complaint: 21609857
I am rejecting this response because:The company responded that they want to directly correspond with me on this complaint. However, the company has never reached out to me. I continue to call their billing department and keep being told it is being coded or it has been escalated (I have heard this for weeks). My insurance company (BCBS) could not believe the how long this is taking. They called them yesterday on my behalf and they were told it was "submitted". I called Physician Immediate Care today and found out it was not submitted to BCBS. I have spent hours on the phone with the billing department trying to get an answers. They acknowledge that it is taking too long and have no idea why, but then tell me the same thing to get me off of the phone...submitted, escalated, by the end of the week, etc.
I paid $200 when my responsibility is $0 since I have reached my out of pocket maximum. BCBS even told the billing department this when they called Physicians Immediate Care. The company does not have any urgency to this matter since they already received money for services rendered. I would like to see them refund my money and bill the insurance for their payment - like every other provider I visit does.
Sincerely,
**************Business response
04/29/2024
This complaint is under review.Initial Complaint
04/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Inappropriate to treatment. My diagnosis was cellulitis but I was only prescribed an ointment. My finger is draining a lot of pus and is swollen. When I wanted to talk with ****************** about an oral antibiotic which is the standard of care she refused to discuss it with me or my mother who is also a health care provider.Business response
04/17/2024
Response attached.Initial Complaint
03/29/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 11/25/2023 and 11/24/2023, I received services from Physicians Immediate Care in *********** and *********. Per my insurance, I owe them $426.87. I paid this in full by mailing 3 checks on 12/22/2023, sent to:Physicians Immediate Care *********************************************************** The three checks were mailed by Aetna PayFlex (now ******************* You may contact them at ************** Monday - Friday, 7:00 a.m. - 7:00 p.m. CT with any questions. The three checks are:Ck No. ******* $32.38 Ck No. ******* $276.59 Ck No. ******* $117.90 Checks were cashed on 02/06/2024, but they keep sending me text messages and invoices saying I owe them money. I do not, I paid what I owe them in full.I contacted them by mail (Jan 21 2024), email (Jan 15, 2024), phone (Jan 15, 2024 and Feb 27, 2024), and web site (Mar 13, 2024). They say they will look into it, but never do.Business response
04/01/2024
Response attached.Customer response
04/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
03/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I visited Physician's Immediate Care on 1/3/2024 for an urgent care visit. On the date of service, I paid the $60 copay that was due. I am now receiving a bill of &***** for "lab services". I had never consented to or received any lab services. I called my insurance and they told me to reach out to the facility as it seemed I was billed incorrectly. I reached out twice via email with no response. I then called them. They insisted I had a COVID and flu test, which I did not have, and rudely asserted my bill was correct. They kept talking over me during the call with them. I have since received bills that now say I was charged for "medical services". I asked to dispute the charges and the billing department said they would get back to me within a week with the result. This was 2 weeks ago and I have not heard back since. Despite asking to file a dispute of the bill, I receive another bill warning me that I will be sent to collections. My account number is *******. I also asked to have an itemized bill, in which the itemized bill lasts 2 flu tests. I never had even one.Business response
03/29/2024
Response attached.Customer response
03/29/2024
Complaint: 21499993
I am rejecting this response because they claimed to want to reach out directly. They did not reach out to me directly today, nor do I want this matter taken care of outside of BBB. Based on the lack of response from the company thus far, I want all communication and the resolution to go through Better Business Bureau.
Sincerely,
***********************Business response
04/01/2024
This complaint is under review.Customer response
04/17/2024
Complaint: 21499993
I am rejecting this response because:They have not provided any actual response through BBB.org. They have contacted me through email on the April 2nd to say they would help me, I responded the same day and re-explained the situation. I then received a reply on April 9th asking me for my date of birth which I also responded to on the same day. I have not received correspondence back since and I do not want this case closed until I am provided a full and proper response. I was left untreated by the doctor and then billed for services I did not receive. I payed online yesterday 4/17/2024 due to fears of going to collections due to not receiving a response again from the business. I would like a full refund of $112 for my visit. I would like the business to stop contacting me outside of BBB.
Sincerely,
***********************Initial Complaint
03/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Wellnow urgent inaccurately had a person added to my account and billed me for services. They added my niece to my account and bill me for services done for her. When I requested for her to be removed from my account they refused and instead sent the bill to collections.Business response
03/27/2024
Response attached!Customer response
04/02/2024
Complaint: 21488124
I am rejecting this response because: the issue of my credit being effected by the account being sent to collections has not been resolved.
Sincerely,
*********************************Business response
04/03/2024
Per your conversation with *******, the office does not report to credit and that would be something you would have to escalate to ********. This is a third-party and no longer has anything to do with WellNow. This matter is now out of our hands. Thank you!Initial Complaint
03/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Date of Service Dec 2, 2023 Received bill for momey owed following visit. My secondary insurance paid the $20.26 after I had sent in payment Called on several occasions and was told once my check cleared I would be issued refund I have called since January and most recent on March 7 2024 Was told that refund was issued and should receive. As of this writing have not received refund Called on January 17th, February 12 and again on March 7thBusiness response
03/19/2024
Response attached.Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********************************
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Get a QuoteCustomer Complaints Summary
43 total complaints in the last 3 years.
23 complaints closed in the last 12 months.