Business Profile

Urgent Care Clinic

Physicians Immediate Care

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Physicians Immediate Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

53 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Physicians Immediate Care in Countyside advertises "doctors" and "physicians" onsite. That could not be further from the truth. Neither are onsite. Neither are on-call. In fact, we were not even seen by a nurse. It was an associate nurse with a "certificate". How can you call yourself Physicians Immediate Care and claim to have Medical Doctors on staff when neither is true. That is false advertising and medical malpractice. A waste of time and money that could have been spent on actual medical care. Not some profit generating center claiming to be a medical facility with Doctors. THERE ARE NO MEDICAL PROFESSIONALS PRESENT. CONSUMER FRAUD!!!!
Business Response
Date: 03/19/2025
Response attached.
Customer Answer
Date: 03/24/2025

Complaint: 23076067

I am rejecting this response because: Their name is still Physicians Immediate Care when no physicians are onsite to provide care. That is blatantly misleading to consumers.
I received a phone call from Physicians Immediate Care after my BBB complaint and was not satisfied with their response. They repeated asked me for patient information even after I informed them that the patient was minor child, they still pressed me for more patient information.
They are hiding behind "patient privacy" in their response to the BBB but when dealing with me directly, they are most interested in PII about me and the minor patient and not interested in solving the issue with their false advertisement.
The media should be made aware of their business practices as this is a threat to public safety and public health needs.
Kind regards,
******* *****
Business Response
Date: 03/25/2025
PIC has already reached out to the patient to address his concerns. Please close this.
Customer Answer
Date: 03/27/2025

Complaint: 23076067

I am rejecting this response because: While, PIC reached out to me, I am not satisfied with their response. (PIC) Calling me to tell me you they did nothing wrong is not a solution nor is it an acceptance of misleading and false advertising on their part -- both of which are the basis of my claim.

Sincerely,

******* *****
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into this clinic on 2/15 with an allergic reaction when I ate shrimps and I noticed my eyes was itching and my mouth started to swell up and my tongue was feeling swollen it was hard to breathe to swallow, and feeling really bad with not being able to see. I was told by this PA ******** ******** that noting is wrong because it should have come out of you by now. Then she tells me the only problem I see you need to stop taking your blood pressure medication because that is what causes problems when you eat certain foods. She was very rude and inconsiderate. She said maybe you need an Epic pen to carry with you. The she sent some eye drops say maybe this will stop the itch. Then sent this med to a pharmacy in ************ IL. When I told her what pharmacy I use. Very rude, and would not let me speak with the ** was to be on duty, say shes gonna tell you the same thing. Then the next day I had to go to another ************ where I was see right away and the ** seen where I had an allergic reaction from my face being puffy and lips swollen, and she didnt see nothing wrong just stop taking your blood pressure pills . I was prescribed some medication to take away the pressure and pain. I want this clinic investigated, and its not a clean facility.
Business Response
Date: 02/27/2025
Response attached.
Initial Complaint
Date:01/28/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my daughter to Physician's Immediate Care in April 2024 and received a bill for $287 which I paid. I then noticed the *** from insurance stated I owed only $75. I called Physician's Immediate Care and explained this to them, and they stated they would initiate a refund request. As the weeks weeks went by without a check, I started calling at various points to check on the status. Each time I was told something different such as they were very behind, etc. Eventually after several months they stated a check was mailed, however, it was never received. I thought this was odd since we haven't ever lost a piece of mail in 10 years, but I guess things happen? Anyway, I explained this to them and they stated the check was not cashed and they would issue a new check. Another several months went by, more phone calls, address verification, and finally they say another check has been "released" on 12/24/24. The *** on the phone was unable to confirm the check was actually mailed, but said it should be received in 2-3 weeks. Guess what? Still no check. I asked if I could speak with a supervisor, as I am not confident a check has been mailed. Still waiting a call back. This is wrong. I've been waiting for my refund for almost a year.
Business Response
Date: 01/29/2025
Response attached.
Customer Answer
Date: 01/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:12/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had went to seek medical care on 9-29-24 and was told I needed to pay a $40 copayment, despite me telling them I already met my out of pocket expenses for the year. They told me once the insurance pays the bill, I will receive my money back as a refund. I have called at least 4 times about this situation and each time was told they would escalate this and issue a refund. It is now Dec 28 and still have not received my refund. Also I went there on Oct 19, 2024 and still was forced to pay another $40. So I also recently called about that too. I am looking to get my $80 back that I was forced to pay, even though I hit my out of pocket expenses. It really is a shame that billing is so bad there because the staff is wonderful! But this will make me think twice about going back there.
Business Response
Date: 01/02/2025
Response attached.
Customer Answer
Date: 01/08/2025

Complaint: 22739509

I am rejecting this response because: ************ still has not submitted my claim on Oct 19, 2024, therefore my insurance can't pay it . Also why am I not being paid the $40 from the visit back in September? Those are 2 separate visits. My insurance paid the claim for Sept, therefore I should receive my $40 that I overpaid. Also please submit my claim for Oct 19, and send me back my $40 once they pay, which they will. Cigna has not received the claim for Oct 19.

Sincerely,

**** ****
Business Response
Date: 01/09/2025
This complaint is under review.
Initial Complaint
Date:12/24/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mom took me to the ********** location on August 28 and she paid my bill of $165 before we left. Then I started getting bills sent to my moms address for that same amount, as though we hadnt already paid. My mom and I have called the **************** number on the bill EIGHT times trying to resolve this! The dates are 9/13, 9/16, 10/4, 11/1, 11/29, twice on 12/12, and 12/23. I sent them a copy of the receipt once and my mom emailed it 3 more times to various email addresses that they told us to. We have been told its been escalated twice, promised it would be resolved each time, and the last time, when my mom told the *** over and over again she wanted to speak to a supervisor, he first said there was no supervisor there and when she wouldnt give up he finally said that he put her in the queue to be called back by a supervisor. They never called. I did notice that the account number on the receipt and the bill are different, and we have told them so multiple times. They have had ample time to resolve this issue by simply applying the amount we paid on the *** 8/28 to my account. I am in school and am very busy, and want this resolved as soon as possible. If you need more information or need to speak with someone regarding this claim, please call my mother, ******** *****, at ************. She has my full permission to discuss anything related to this claim with you.
Business Response
Date: 12/31/2024
Response attached.
Customer Answer
Date: 01/01/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They finally applied the payment to my account after fighting with them for 4 months. This company has predatory billing practices as evidenced by the multiple similar complaints; I will never use them again and will also discourage anyone I know from using them. I honestly don't know how they have an A+ BBB rating.

Sincerely,

********* *****
Initial Complaint
Date:11/15/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited **************, ** on 09/17/2024. I paid my $75.00 copay when I was at the ********** location on 09/17/2024. Since then, I have received a bill saying I owe $75.00 still. I called WellNow on 10/04/2024 and spoke to a man who told me to email ******************* with proof of payment and the account information which I did that same day. I never received any response or acknowledgement to that email and was surprised when I received another bill in the mail with a statement date of 10/31/2024. I called the number on the statement ************ on 11/04/2024 and spoke with a woman who told me that she escalated the issue and that I'd receive a call back in ***** hours along with an email confirmation of the ticket escalation. I have yet to receive a callback or email. I called back today 11/15/2024 and was on hold waiting to speak with a supervisor for 3 hours and 22 minutes only to be hung up on. I called back and was also hung up on when I asked to speak to a supervisor. I am currently calling right now and speaking to a third ****** today and am currently on hold. I don't understand how this is still not cleared up almost two months later. This is a horrible business practice as I keep getting texts and emails about the outstanding bill which I shouldn't have received in the first place.
Business Response
Date: 11/19/2024
Response from the billing department on 11/19: '******* replied: "Called pt and spoke with her and advised that the payment had been posted. She was not happy this took so long to resolve but is happy resolved."
Customer Answer
Date: 11/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. The issue has been resolved, not by their own doing but from the fact that I had to continually hound them to get it done. Someone from PIC reached out to confirm it was settled and that this should never have been an issue in the first place.

Sincerely,

****** ******
Initial Complaint
Date:11/11/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Physicians Immediate Care on 6/28/24. I was told I had to pay $165 to be seen that day. I had already met my out of pocket maximum for the year and had informed them of this. They said I would see a refund in between 4-6 weeks. I waited six weeks and they never even sent a claim to my insurance. I called on 8/12/24 and was told my account was marked self pay and that my account had been closed. I explained that I had insurance and that I had already met my out of pocket maximum for the year. They said they would submit my claim to insurance. I had to call multiple times for this to happen. I even had to get my insurance company to call and get them to send the correct claim. My insurance company sent out an *** the end of September. I called on October 8th and they said they had processed everything and that I should be getting a refund in the mail. I had to request this refund. They don't automatically just process the claim and issue a refund. I have called October 17th, 31st, and November 6th and keep getting told that I am on a list to get a refund. Nobody can tell me how long it will take to get the refund for $165. They have had over a month since I have requested this refund. They have had plenty of time to issue it.
Business Response
Date: 11/12/2024
Response attached.
Customer Answer
Date: 11/14/2024

Complaint: 22539598

I am rejecting this response because: Physicians Immediate Care hasn't reached out to me to resolve this issue.

Sincerely,

******* ********
Business Response
Date: 11/18/2024
Response from billing on 11/14: ''******* replied: "Called pt and spoke with her, she understands this will be mailed on tuesday and come via physical check'
Customer Answer
Date: 11/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:11/07/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/06/2024, I had a disappointing experience at Physician Immediate Care, *************************************************. I visited for the first time after an allergic reaction during class. I scheduled a 7:50 p.m. appointment and called 15 minutes before to say I'd arrive at 7:52 p.m., but my call went unanswered.Upon arrival, the doors were locked. I knocked for about four minutes while two front desk staff watched me, appearing to laugh. At 7:56 p.m., they finally opened the door, saying I was late and couldnt be seen, without consulting the doctor. When I asked about a 15-minute grace ******* a staff member "******" told me they wouldnt accommodate.Despite explaining my throat was closing, they initially refused care. After I insisted, they asked the doctor *** agreed to see me, but another staff member, "L from a different location( I could not get her name)," required me to complete online check-in, including uploading my insurance card. which she could've done on the computer) Her response felt dismissive in a healthcare setting.I asked if Apple Pay was available for the co-pay, as I didnt have my card. L responded, "If you dont pay, you wont be seen," forcing me to call my father while in distress to complete payment. This was challenging as I experienced burning on my face, trouble breathing, numbness, and tingling in my ******* a healthcare worker with seven years of experience, I am deeply concerned by the lack of empathy and professionalism displayed by the front desk staff, which could seriously impact vulnerable patients, particularly the elderly. Their dismissive behavior not only compromised my experience but may endanger others in need of immediate care. This reflects poorly on healthcare standards, and I urge management to address this issue. For the safety and well-being of future patients, I recommend disciplinary action be taken. Im saddened and disappointed by this experience and hope immediate action will be taken.
Business Response
Date: 11/11/2024
Response attached.
Customer Answer
Date: 11/12/2024

Complaint: 22526218

I am rejecting this response because I was informed that an investigation would be conducted, but I am still waiting for an update on what has been discovered. Additionally, I am requesting a full refund as I did not receive the assistance I expected.

Sincerely,

******* ********
Business Response
Date: 11/12/2024
This complaint is under review.
Customer Answer
Date: 11/12/2024

Complaint: 22526218

I am rejecting this response because I was informed that an investigation would be conducted, but I am still waiting for an update on what has been discovered. Additionally, I am requesting a full refund as I did not receive the assistance I expected.

Sincerely,

******* ********
Business Response
Date: 11/12/2024
This complaint is under review.
Initial Complaint
Date:11/06/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in reference to invoice #*******. I spoke to the billing department during the week of October 14, 2024 to inquire why I was billed for a 45+ minute visit and new patient charge when we were there for a simple strep throat swab and saw the provider for only a matter of a few minutes. This resulted in nearly a $300 charge for a strep test visit, when your website advertises that self pay customer would pay only $165. I was promised that a supervisor would return my call but I never received a call back. I was also told to go to the clinic to talk to them about the procedure codes that were billed. They submitted ticket # REQ1077331 to the billing department because they said the clinic had nothing to do with the billing and referred me back to the billing department. I was also told to dispute the charges with my insurance company. I contacted them and they agreed to contact Physicians Immediate Care and formally request a coding review on my behalf. The agent was unable to reach the billing department but said they would continue to call for next several days until they receive a response. I am not sure if they ever got through. I then wrote an e-mail to ****************** on 10/21/24 based on a comment left by the company to a review I left on their website. I still have not received a response to that e-mail.The due date on the bill was 10/22/2024 so I submitted payment to avoid being sent to collections. However, I am writing to dispute the charges as I believe I was fraudulently billed under the wrong codes. I request that a coding review be performed as soon as possible and refund remitted to me as soon as possible. I requested and obtained the clinical notes for the visit that support my claim that this was not a 45+ visit and my insurance company indicated that it was not normal practice for an urgent care to bill an additional new patient charge.
Business Response
Date: 11/25/2024
Response attached.
Customer Answer
Date: 12/03/2024
Complaint: 22523720

I am rejecting this response because: I am still trying to connect with the company per the attached email so I do not consider this matter closed.

Sincerely,

******* ****
Business Response
Date: 12/16/2024
This complaint is under review.
Initial Complaint
Date:10/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into Physicians Immediate Care to get a flu test and paid over $100 at the time of visit with my insurance (reputable insurer through my employer.) I now am receiving another $100+ bill with no explanation of what is being charged in that total. I have called over 10 times the numbers listed for the billing department and no one answers. I will not be paying the bill until someone answers and provides this information. It is ridiculous to be a medical provider and have the ******** department completely unable to get ahold of.
Business Response
Date: 10/31/2024
Response attached.

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Physicians Immediate Care is NOT a BBB Accredited Business.