125 Customer Reviews
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Review from Latrisha M
1 star07/22/2024
My daughter was denied services due to improperly billing my insurance. I have a bill from my insurance stating that the codes are not correct and until it's corrected myself nor insurance ain't be responsible for payment. They were asked to resubmit the diagnostic codes and it was rebilled in May 2024 from services in Jan 2024. My daughter balance is now 190 and some change which is being paid through my job (deductible) she did pay the copay. Even so, ***** is to be denied care. I think there is an issue with race here too given I've heard so many complain about services provided through wellnow urgent care from those of color. I will push this further.
WellNow Urgent Care Response
07/23/2024
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review from Tracy C
1 star07/10/2024
Arrived at 7:20pm on July 10, 2024. There was no one in the waiting room. Receptionist said you need an appointment. Online states all walk ins welcome. This was after I did an online visit that couldnt help me but advised me to go to the office.WellNow Urgent Care Response
07/15/2024
Thank you for submitting your review. I am so sorry for your negative experience. Someone from the office will be in touch with you shortly.Review from Alissa F
1 star07/10/2024
They never charged my insurance the. Automatically charged my card without permission, no legal notice if auto debit.WellNow Urgent Care Response
07/15/2024
Thank you for submitting your review. I am so sorry for your negative experience.Review from jim p
1 star07/08/2024
Date of service: 6/23/2024 Went in with pain in shoulder, took my co-pay, sat me in a room for an hour, Dr. came in and told me they only treat colds, and bladder infections, spoke to her for less than two minutes, they billed my insurance $268.00 for no services rendered.WellNow Urgent Care Response
07/15/2024
Thank you for submitting your review. I am so sorry for your negative experience.Review from Na I
1 star07/06/2024
Came for a simple PPD & test read. For both visits, they had major tech problems and no one to help. I waited for 45+ minutes each time despite the entire building being empty of patients and fully staffed- I could hear them chatting the whole time I waited. Incredibly disappointing and dissatisfying, slow, disorganized service. Will never come again.WellNow Urgent Care Response
07/26/2024
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review from James M
1 star07/05/2024
THIS IS THE WORST URGENT CARE!!!! DO NOT GO HERE. They will ruin your billing and make your Saturday Afternoon, six months after your check up, an hour long debacle where you have to call insurance AND WellNow just to realize you did nothing wrong.WellNow Urgent Care Response
07/26/2024
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review from Cedric O
5 stars07/05/2024
I would like to give a big thank you to the staff at the ******************************** office Fariya and Taya went above and beyond on 7/3/24 as the office was about to close when I arrived requesting a DOT job form They located the form and sent me on my way thanks a lot for being so helpful and kind.WellNow Urgent Care Response
07/15/2024
Thank you for submitting your review. I am so sorry for your negative experience.WellNow Urgent Care Response
07/15/2024
Thank you for submitting your review regarding WellNow!Review from Lauren K
1 star07/02/2024
Date of service: 9/5/23 First bill received: 6/22/24 Tried calling customer service last week several times (couldn't get through - line too busy) because they added my copay to the patient balance. They also told me at the time of service that the only amount I owed was my copay, but I suddenly received a bill for over 3x that. Tried emailing - no response. Finally got ahold of someone today and they forwarded my phone call to "another department," which was collections. So sometime within 5 business days of the letter hitting my mailbox (as shown on **** Informed Delivery), they sent me to collections. And part of the amount that was sent to collections was actually paid on the date of service (my co-pay).Anyways, don't be like me. Go somewhere else. I should have just waited for our pediatrician to have an opening. The medical issue we had (skin fungus) couldn't even be resolved on the date of service so don't waste your time and money like I did.WellNow Urgent Care Response
07/25/2024
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review from Angela S
1 star07/01/2024
They charged me $150 for a visit with no insurance, still tried to bill my last insurance of record and then sent me a bill for the amount I already paid 3 months prior with a threat to send to collections.WellNow Urgent Care Response
07/25/2024
Thank you for the opportunity to respond your review on behalf of Well Now Urgent Care. We will be responding to the consumer directly on this communication. Every patient complaint is taken seriously, and the office will work to resolve any concerns that are raised. I appreciate you giving us the opportunity to review this inquiry directly with the consumer adhering to federal privacy laws.Review from Jeff C
1 star06/28/2024
Absolutely horrible billing experience. Wellnow decided to charge a completely incorrect insurance code and instead of reaching out to me with the issue decided to charge a saved card on file. This then caused that account to be over drafted and I incurred another charged due to their neglect. After getting the run around on the phone with them for 2 weeks they finally issued my refund.... to a PO box in a city, I have never lived! I'm glad their bills have the correct address to get to my house, but the refund goes to a phantom PO box.WellNow Urgent Care Response
07/15/2024
Thank you for submitting your review. I am so sorry for your negative experience.WellNow Urgent Care Response
07/15/2024
Thank you for submitting your review. I am so sorry for your negative experience. Someone from the office will be in touch with you shortly.
Customer Review Rating
1.06/5stars
Average of 125 Customer Reviews
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