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            Business ProfileWax Vessel

            Vinyl Records

            Contact Information

            Chicago, IL 60608-2159

            Visit Website

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            Chicago, IL 60608-2159
            BBB File Opened:
            7/1/2022
            Years in Business:
            5
            Business Started:
            6/5/2019
            Type of Entity:
            Sole Proprietorship
            Business Management
            • Mr. Nikolas Velleca, Owner
            Contact Information

            Principal

            • Mr. Nikolas Velleca, Owner

            Customer Contact

            • Mr. Nikolas Velleca, Owner
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On multiple occasions, after making a legitimate purchase, the owner of the company cancelled my order without refunding, due specifically to the fact that I had purchased from a rival company. When I reached out to the owner to request that if my order were cancelled, that I received a refund as I was not receiving the product I ordered and paid for, I was subject to a harassment campaign orchestrated by the company owner and consistently mocked and bullies by the owner of the company. Eventually when the owner said he would ship me the product, I was given a tracking number for a completely different product that was not related and was delivered to a completely different coast of the country leading me to believe that this was a completely unrelated tracking number given to me to try and fool me and get me to drop the subject.
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Patrick M

            05/19/2024

            I have religiously collected music digitally and physically over the past 25 years, and thanks to Wax Vessel the thrill of collecting continues to be as exciting as ever. The product quality is unmatched, the communication on dispatching timelines is clear and regularly communicated, and most importantly Wax Vessel supports small artists in a huge way through compensation for otherwise overlooked bodies of work and renewed exposure. Have had nothing but excellent experiences when purchasing.
            Read 1 More Customer Review

            Local BBB

            BBB of Chicago & Northern Illinois

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