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ComplaintsforLibertyautousa.com
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Complaint Details
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Initial Complaint
04/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought after market warranty with Liberty Shield warranty company. Truck broke down on 4/10. It was towed to garage on 4/11. Garage called liberty and they were sending independent adjuster out. He did not show up until Tuesday. Took estimate from garage and told them it would be covered. He never turned the estimate in. On 4/25 the same estimate was faxed and emailed. 4/26 - They denied majority of $1800 claim. Will only pay for bearings. The bearing are what failed and caused everything else to fail. They will not budge. In the meantime. I have rental reimbursement on the policy and dont have a rental. Cant get an answer on it. I have been without a vehicle since 4/10. I have had to Uber or walk everywhere daily. Especially to work. I want this bill taken care of by warranty company like it is supposed to be. Also, garage will not release my car until they are paid. They also made him keep on his heavy duty lift for over a week as well causing him to lose money.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.