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ComplaintsforEstablishing Firm Foundation Waterproofing
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I hired this company to fix some water seepage issues in my basement. They finished on April 20th. Paid in full $6700. A week or so later it rained again and there is still water coming out of all the places he was supposed to fix. I contacted him immediately. He told me he would be back out to figure out what happened. He asked me to be patient and that he was finishing other jobs but assured me he would take care of it. Now its been almost 2 months. He has not returned my phone call, has not been back to my house and now wont respond to my messages. I paid him on time and in full but I still have the same problem. He even charged me extra on top of our original contract because they had to remove extra concrete . Now I have to seek out someone else to come and actually fix the problem when Ive already paid this company. I want them to come back and fix the problem or refund me so I can find a business who will do it right. I dont have money growing on trees and I also have children in my home and dont want to develop issues with mold. Someone please help me to get this man to come finish the job or give me some money back.Business response
06/30/2022
We took care of repair and everything is fine with that property. Last Friday we went and rectify the issueInitial Complaint
04/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Establishing Firm Foundations did concrete work on my front stairs. They never came and sealed the concrete, which is now falling off of my stairs.I want *************** to redo the job, and seal the concrete.
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Contact Information
5448 S Archer Ave
Chicago, IL 60638
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.