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Business ProfileforLogo Zones
Current Alerts For This Business
In February 2023, BBB investigated Logo Zones's business practices. This investigation was prompted by complaints and the business has not responded. Consumers have allege the business is not adhering to what the consumer ordered. Consumers allege having a hard time reaching out to the business for refunds and and general customer service issues.
On 2/21/2023, BBB requested additional information. As of 3/14/2023, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of Logo Zones business's practices.
Additional business information
On 2/21/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
Basic
Suitable for Small Businesses looking for a Custom Logo.
$25 was $88
Total Package: $3995 $1199
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
As of 3/14/2023, business has not responded to BBB emails or modified the website.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 02/29/2024, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
Total Package $3995 $1199
- Pricing is not defined for consumers (our price, retail price, store price, etc.)
The BBB Code of Advertising States:
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
As of 4/8/2024, business has not responded to BBB emails or modified the website.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2457 W Peterson Ave Ste 1, Chicago, IL 60659-4118
- BBB File Opened:
- 7/7/2021
- Years in Business:
- 5
- Business Started:
- 1/1/2019
- Type of Entity:
- Sole Proprietorship
- Related Businesses
- Business Management
- Business Manager, Principal
- Contact Information
Principal
- Business Manager, Principal
Customer Contact
- Business Manager, Principal
- Additional Contact Information
Phone Numbers
- (888) 580-0761Other Phone
- (888) 580-0761
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
3 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Anthony H
11/01/2023
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