ComplaintsforMolson Coors Beverage

• Initial Complaint

  09/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased Coors Light in May 2024 expecting a rebate of $5, as advertised by Molson Coors and **** ***** (where the beer was purchased). My supporting docs were promptly submitted and accepted by Molson Coors. I received the rebate in the form of an electronic debit card. However the card cannot be redeemed as promised. It is rejected everywhere I have tried to use it, as being invalid. I sought help from the card administrator and Molson Coors, multiple times, by phone and in writing. Next I was promised to be mailed a physical check, in order to replace the debit card rebate. (Emails attached). However I still have received no check or any further response from Molson Coors, despite the promise and emailing yet again. I believe it is a scam. Attached are some of the emails between myself and Molson Coors. Thanks for your help.

  Business response

  09/16/2024

  Good morning ******, I have received your message and am working with our Rebate Fulfillment Team on your issue.  You should be hearing from that Team shortly, Best ******

  Customer response

  09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thanks very much for your help.
  I just received a check for the $5 rebate, so the issue, in my case, is resolved.
  

  
  

  
  Sincerely,
  
  ****** ******

• Initial Complaint

  08/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On May 10 I applied for a $21 rebate offer for 3 cases of beer purchased. I submitted UPC and a receipt for purchase and received an email that my documentation was received but that I couldnt receive payment via Venmo (which the offer falsely claimed was an option) and that I would receive a physical card in 6-8 weeks. After about 12 weeks of no card received and no contact from the company, I reached back out to check on the status and they told me they only received one UPC via the original email so I sent pictures of 2 more. Then they responded back that they received the **** but needed the receipt with a date on it. I no longer had a 3 month old receipt because they had communicated that they had received (my) documents and entered a reward request with a tracking number. Their emails were accidentally misleading at best or designed to purposely make people unable to successfully complete rebate offers at worst. Had the Venmo payment been available which it wasnt even though the rebate offer stated that it was, I wouldnt have had such trouble tracking the payment. Its suspicious that the unavailable payment option that was falsely advertised contributed to this miscommunication in their favor. Whatever the case, these are bad business practices.

  Business response

  08/16/2024

  Good morning ****, I have sent your information over to our Rebate Team to investigate.  Once I hear back from them, our consumer care team will reach out.  Stay tuned, ******

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Would not process rebate- sent multiple pic of receipt and upc

  Business response

  08/14/2024

  Good morning ***, I am sorry for your experience; I am confirming I have received your case regarding your rebate.  I will be letting the Consumer team know, and I will reach out to our Rebate team.  Thank you for your patience, Cheers ******

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Your claim 1RCPM0ZY8U for SE CFOB MFOB May-June ********** $21 OL Rebate has been processed and your reward is on its way. If you requested a physical card or check, please allow 7-10 business days to receive the unmarked white envelope. If you selected a virtual reward card, PayPal or Venmo, please keep an eye on your email for your reward. When I got this in the mail it was a check for $5 and on the receipt as well as the submission I had purchased 3 so I should've qualified for $21. Molson customer service never is helpful and therefore filing yet another compliant. Molson coors owes another $16 as per agreed upon rebate.

  Business response

  07/02/2024

  Hello ******, I am confirming I have received your case for the balance of your rebate - $16.00.  I will have your complaint investigated with our Rebate Fulfillment Team and advise on the status of your payment.  ********************

  Customer response

  07/03/2024

   
  Complaint: 21927553
  
  I am rejecting this response because: this is a we will look onto it and last time they looked into it for several months before they wrote me a check... I will not accept any response besides a payment in full of what I am owed. 
  
  Sincerely,
  
  *************************

  Business response

  07/03/2024

  Hi ******, I have replied to BBB that your case has been investigated and resolved.  You are owed $16.00 for your rebate and a payment has been issued.  Best ******

  Customer response

  07/09/2024

   
  Complaint: 21927553
  
  I am rejecting this response because: investigation is a resolution. Follow up with a solution besides we will look into it. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/24/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I won the Topo ***** Voicemail ******, then a week later they told me it was a MISTAKE!After patiently waiting until the clock struck 12, I quickly entered the contest at the designated time. Much to my delight, I got an email saying I won! The prize was a ***** Venmo payment in exchange for promoting their product on my phone voice message. So of course I STOPPED ENTERING. I changed my voicemail per the rules promoting their company and product on my voicemail like it stated.A week later, after promoting them to everyone who called me, I got an email telling me it was a MISTAKE and I didnt really win? I lost out on all the other days I could have continued to enter if not for their "mistake"! What a way to get me to promote their product on my voicemail to everyone! I feel used and am soooo mad. This was not a way to promote good will to customers!I tried to contact them on ****************** and instagram. All messages and posts IGNORNED. So i contacted Hello World. They got back to me in a few days saying oh so sorry, yeah, it was a mistake, bye! End of Story! Nothing else! So frustrated! I did nothing wrong. They should honor their mistake.After finally getting through to Molson on the phone, the rep at Molson said she couldnt help me and there was no one to talk to! I asked if i could speak to someone at the ********************* and she told me they didnt have one! unbelievable!I am getting the run around trying to collect my win. I got an email I won. And I did. I am wondering if an unscrupulous employee sent me an email that I did not win so they could claim the Venmo payment of ***** (the prize). Or was this just a scam to get all my information? Was it a scam to get me to promote their product with my compensation? I JUST WANT THE ***** VENMO PAYMENT THAT THEY TOLD ME I WON PLEASE AND THANK YOU!

  Business response

  05/27/2024

  Good morning *****

  I have received your case through the BBB and have seen you have reached out to our ************* Team as well.  I will reach out to our partners to get a better idea of why you were sent the 'Winner' email in error.  Stay tuned, Best ******

  Customer response

  05/30/2024

   
  Complaint: 21757202
  
  I am rejecting this response because: This has not solved the problem.  All they are saying is that they will look into it.  So the case needs to stay open until she gets back to me with a resolution.  thank you. 
  
  Sincerely,
  
  *******************

  Business response

  05/30/2024

  Thank you *****, I am in contact with our agency customer service for an explanation of why you received the winner email and then 'not a winner' email.  Stay tuned, ******

  Customer response

  05/31/2024

   
  Complaint: 21757202
  
  I am rejecting this response because: I have to respond to her response or else the case will be closed.  So please do not answer me again until you have reached a resolution.  Or i will have to reject for a third time.  thank you.  I am rejecting this response because: This has not solved the problem. 
  All they are saying is that they will look into it.  So the case needs
  to stay open until she gets back to me with a resolution.  thank you.
  
  Sincerely,
  
  *******************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a pack of vizzys and submitted a $5 rebate request. I received a confirmation on 1/17/24 stating my rebate was valid and in process, but I still have not received my rebate 3 months later! The confirmation they provided was **********.

  Business response

  04/22/2024

  Good morning *******,

  I am confirming that I have received your email regarding your Vizzy Rebate Offer.  I have escalated your case to our Molson Coors Consumer Team to alert our rebate team to reach out to you directly.

  Thank you for bringing this forward, Cheers ******

• Initial Complaint

  03/20/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been buying Miller Lite for years. Lately I have been getting cases with one can missing. I have also had empty cans with no holes in them and half empty cans. Maybe you need better quality control.

  Business response

  03/25/2024

  Good morning ******, I have received your complaint regarding the missing or empty cans in your case.  I am going to escalate over to our consumer care team and ask a rep to reach out.  Please have the case or can affected on hand for the product code.  Thank you for bringing this to our attention.  ******************

• Initial Complaint

  03/20/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Like others I have a rebate problem with MillerCoors. The offer number is 23-21761. This offer clearly states (4) per person/household. I did four. However only one was approved. Rebate Tracking numbers: ********** and ********** were denied for "Product Limit Exceeded"I did not, the offer said four and I did four. One was paid.Rebate Tracking Numbers ********** and ********** were denied for "Receipt has already been reedemed"I had two qualifing purchases and this receipt, but only one rebate was issued/honored.I am still owed for one of these as on was already paid.I am still owed $30 for (3) rebates. I haved tried to "chat" with MillerCoors repeatedly, only nobody is ever there. Only one time I got through to somebody on chat and after explaining all this they left the room! Terrible customer service. Ive called many times to the 800 number and have yet to talk to an actual person no matter what options I select. Some actual help would be appreciated.

  Business response

  03/25/2024

  Good morning ***, I have received your complaint regarding the offer 23-21761.  I will have our consumer care team investigate and respond directly to you, **** care, ******

   

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Molson Coors refuses to honor their rebates. I submitted an on-line rebate and supplied all required documents (receipt and UPC images). My rebate was rejected because they said the receipt product description was not what they wanted it to be. I cannot control what the store prints in the short description on the receipt.Horrible customer service and not honoring their rebates!The $8.00 rebate was for the purchase of two - 12 pk GL Simple Spiked beverages.

  Business response

  03/15/2024

  Good morning *****, I am confirming receipt of your BBB case.  I have escalated over to our ************* Team for investigation.  We will do our best to see what has happened, Cheers ******

   

  Customer response

  03/18/2024

   
  Complaint: 21416278
  
  I am rejecting this response because:
  The business has NOT contacted me directly.  They have done nothing to resolve the issue, just a response that they will "look into it".  This is by no means a resolution!
  Sincerely,
  
  *********************

  Business response

  03/25/2024

  Greetings *****, I have received your rejection which I completely understand.  ***************** Team has offered to send out a courtesy check for the $8.00 rebate. I will ask that our rebate fulfillment team reach out to you as soon as possible, I cannot guarantee as this team is not part of Molson Coors Consumer Team.  I am hoping your check will be received soon.  

  Take care, ******

• Initial Complaint

  03/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Twice in April 2023, I was notified that I was a small cash prize winner in two different sweepstakes promotions sponsored my Molson Coors:1) Received 04/04/2023 regarding Promo MK256944 -- "We're emailing you on behalf of your big win in the ************* Sweepstakes! CONGRATULATIONS! You've won $25 to be transferred into your Venmo account! How exciting!"2) Received 04/09/2023 regarding Promo MK257056 -- "Were emailing you on behalf of your big win in the Miller Lite J ****** Promotion! CONGRATULATIONS! Youve won a $20 Venmo Payment! How exciting!"I have contacted Molson Coors Customer Support multiple times (Case Ref #******** and #********) and have been advised that my cases have been 'Escalated' many months ago. However, it's been nearly 11 full months now and the promised $45 [$25+$20] prizes have never been received. I've received follow-up emails verifying my approval for the prizes which state, "Unfortunately, this prize is taking a little longer than we initially anticipated to send out due to the success of this promotion." Really?!? The promotion was such a success that Molson Coors can't send out the promised cash prizes??

  Business response

  03/07/2024

  Hello ****,   I have received your case through the BBB and retrieved your file from our Consumer CRM.  I understand the frustration with these promotions and we have escalated your file to our Team for resolution. I appreciate your patience while we work through payment issues.  Please keep file open on your end until resolved.  ******************

  Customer response

  03/14/2024

   
  Complaint: 21379186
  
  I am rejecting this response because: Thank you for your message, ******. Per your request, I am rejecting this response to keep the case open for resolution.
  
  Sincerely,
  ***********************

  Business response

  03/26/2024

  Good morning ****, Sorry for delay in responding, I have just come back from vacation.  I have circled back with Team to discuss the status of your case.  

  Once I see what has happened, I will come back to you.  Best regards, ******

  Customer response

  04/03/2024

   
  Complaint: 21379186
  
  I am rejecting this response only in a effort to keep this case open to allow for further communications. ******, thank you for your response and I remain hopeful that we can get this issue resolved. BBB, please keep this case open as efforts are ongoing by Molson Coors.
  
  Sincerely,
  ***********************

  Business response

  09/17/2024

  Good morning,
  Please let **** know I have reached out to my consumer care team to reimburse fully for the 2 rebates she won but did not receive. Cheers ******
  

  
  

  Customer response

  09/26/2024

  Better Business Bureau: I am very pleased to advise that as of yesterday, 09/24/2024, I have received the promised check from Molson Coors in the amount of $45.00 to fully reimburse me for the two sweepstakes cash prizes that were not received. Thank you so much for your assistance in this matter. Please consider this complain to be SUCCESSFULLY RESOLVED and update the status accordingly.
    
  Sincerely,
  
  **** Freeman  

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