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Find a Location

Electric Movement Chicago has 1 locations, listed below.

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    Business ProfileforElectric Movement Chicago

    Wholesale Electric Supplies

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    319 W North Ave, Chicago, IL 60610-1200
    BBB File Opened:
    7/6/2023
    Years in Business:
    1
    Business Started:
    8/23/2022
    Business Incorporated:
    8/23/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Electric Movement Chi
    • Electric Movement LLC
    Business Management
    • Mr. Paul Rosenfield, Owner/Manager
    Contact Information

    Principal

    • Mr. Paul Rosenfield, Owner/Manager

    Customer Contact

    • Mr. Paul Rosenfield, Owner/Manager
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/07/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I originally brought my e-bike into this business on April 25th. I was told my motor was going out so I purchased a new motor separately to replace the old one. I confirmed with the business and the engineer that this motor would be good for my bike. Since then it has been issue after issue of trying to get my bike back from them fixed. It was first the motor didn't fit, then they tried to solder some wires together ( which i was not told about until after), and had to get custom spokes made for the motor, the controller no longer worked with my motor when they got the right wiring, and now they are waiting on sensors. I am in a spot where I can't really take my bike out, as they have done so much random stuff to it, I wouldn't even know how to begin to fix it. But also they have failed to keep any of the communications I have asked for updates. I have been the one to call them almost every time, and every time it's a new excuse. I am constantly having to waste money on Uber, Lyft bikes, and modes of transportation when they never mentioned this would be an almost 3 months project. With no real end in sight, as the new sensors they put in could cause the display to not work... At this point, I'm just looking for a replacement of the same exact bike, since I can no longer take the bike to a normal shop since it has been altered so much. I understand its a new business trying to start, but at this point, I've been out for 3 months with no certaintly of getting it back soon.

    Customer Reviews

    0 Customer Reviews

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    Local BBB

    BBB of Chicago & Northern Illinois

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