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Business Profile

Wholesale Slippers

Sootheez LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Slippers.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bait and switch tactics, false advertising, no refunds, this business is AWFUL. A disgrace to honest business in *******. No where in their ads does it specifically say that the shoes are shipped from *****. They falsely lead you to believe that these are comfortable shoes but the reality is they are made of plastic and cardboard.

  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order some slippers from sootheez . They sent the wrong product. I emailed them and they said they would refund my money. It has been 3 months now and have yet to receive any refund from them. I still try to contact them by email but now they do not respond. Something needs to be done about these people.

  • Initial Complaint

    Date:12/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid money to this company 2 months ago their telephone number has been disconnected I just want my money back

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product never delivered **************** stated that package was returned to company **************** refused to refund or acknowledge the return of the package

  • Initial Complaint

    Date:06/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. I placed two orders with the company. I returned the shoes and have not received my refund yet. When I email, I get a run-around and no solution. There are two numbers for the company, but they are both disconnected. I feel this is a very shady company and I want my refund that they said we would get on their website. My order numbers are **** and ****. Thank you!

  • Initial Complaint

    Date:08/08/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/6/22, I went online and was going to buy a pair of sootheez slippers. On their website there was an advertisement that I can get 4 pairs for 70% off. I added 4 pairs to my cart and the total was $103.49 and I had about ******************************************************************************************* high demand. I completed the transaction and immediately I get a confirmation of a charge for $93.55. I look at the order summary and they had removed one of the slippers. I contacted customer support via email and they kept insisting I got the same family deal. I told them no because these slippers are about $30 each and I could have gotten a 4th for just $10. E-mail customer service was no help. They kept saying I still got the deal. No I did not because I got 3 slippers for $93 when I could have gotten 4 for $103. I tried calling the customer service support line but it is always a busy signal no matter what time you call- probably because they are pulling this scam with several people who are complaining. To resolve this issue, I would just like to get my 4th slipper for the total of $9.94 including tax and shipping because that is what I would have gotten the 4th slipper for with their advertisement for the family deal.

  • Initial Complaint

    Date:06/27/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had the same experience of several people who have left reviews on your site and I believe this company to be a scam. I ordered my size from their website and when I received my confirmation email, it was the wrong size (a size 5.5). I immediately reached out and was told there was nothing they could do until it arrived. It was delivered weeks later and when I reached out they told me it was outside of their return policy window. This is a clear dropshipping scam. My request is that they are no longer allowed to advertise on Meta (Instagram/Facebook) since they are ripping people off.

  • Initial Complaint

    Date:06/20/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pairs of shoes on April 30th and have not received them. It said free shipping would take up to 15 days. I want a refund- and even if my shoes come I want a partial refund of half the cost I spent- or a free pair for my partner (with free expedited shipping) to remedy it.I have not received them and tracking shows they are still in ******* or ******** or something.

  • Initial Complaint

    Date:06/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    they sent me the incorrect size and refuse to issue an exchange or refund.

  • Initial Complaint

    Date:05/13/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered slippers from them. They claimed the size they sent was a 7, the slippers are 3 times too big for me. The company will not let me exchange them or give me a refund.

Sootheez LLC is NOT a BBB Accredited Business.

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