ComplaintsforDefender Steel Door Co., Inc.
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Complaint Details
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Initial Complaint
12/28/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On December 18, my security door was finally installed. My daughter's were home and didn't notice the error because it looks black, however, upon seeing the door, when I arrived home, I noticed that the lock set was not black and black is on the order. I have called and was told someone would come out but they cannot provide me with a date. I have emailed and no one responds. I would like my black lock set installed.Business response
01/08/2024
We have responded to ******************** and are awaiting her replacement locks in her preferred finish. Just as soon as they are in we will be replacing her locks for her.Initial Complaint
05/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have REPEATLY contacted Defender Door regarding my TERRIBLE $1700 installation on my front screen door. I'm a SENIOR is on a fixed income and MY security is ***EXTREMELY*** important. At this point Defender door is SCAMMING seniors.Business response
06/02/2022
I believe this may be an old complaint. We have already addressed and resolved Ms. ********** concerns. Please let me know if there is anything further she has issue with and we will be more than happy to assist her. Thank you!Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a security door $1500. Within a few months the door needed repair,screws too short had come loose . I called to report the problem and was told that department was short handed. I am still waiting to hear what they intend to do and when,months later.Business response
09/16/2021
I initially took a call from ********************* on 07/15/21 regarding the issues they were having with the door. We had tried to schedule a service for them in August for the 13th and were unable to confirm the appointment. I called twice this morning and was finally able to leave a message asking them to call us so that we can come out this Saturday 09/18/21. Part of the problem is that often when we call, we get a fax machine like noise and are not even able to leave a voice mail. Again, I was finally able to leave them a message today and I did ask that they call the office as we can have someone out this Saturday. We hope to hear back so that we can resolve any issues they are experiencing.Customer response
09/18/2021
Complaint: 15867844
I am rejecting this response because:
Sincerely,
*********************
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Contact Information
6119 W 35th St
Cicero, IL 60804-4108
Business hours
Today,9:00 AM - 5:00 AM
| MMonday | 9:00 AM - 5:00 AM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 1:00 PM |
| SaSaturday | 1:00 PM - 1:00 PM |
| SuSunday | Closed |
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.