ComplaintsforEcli Jerez Roofing, Inc.

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Morning!Our issue involves a faulty leaking roof and gutter issues. We tried solving this problem with Mr. **** to no avail. This is the second year in a row our roof leaks in the winter because of an ice dam, which we should have been protected from with our new roof. Mr. ****, upon finding out what we wanted with the gutters, he told us they were installed correctly despite our dissatisfaction and now he won't return calls nor emails with reference to our roof leaking. The leak have damaged our ceiling and now it came through a light fixture in the kitchen, same area 2 years in a row. That is unacceptable. I implore you to help us get a resolution. It should not be this hard, his company did not have a problem taking a total payment of $15,300 from us.If we have to go through our insurance company, we will ask to have the money we went through our insurance company and money for suffering.

  

  Business response

  02/20/2022

  hello my name is ********* de *********************  ecli jerez roofing

  complaint id ********

  this is what happened regarding what she  says

  Customer response

  03/02/2022

   
  Complaint: 16764284
  
  I am rejecting this response because:

   

   

  Good Morning, I would like to reopen the complaint referenced above.  ********************* of Ecli Jerez Roofing response was not a response at all, nothing has been resolved.  Ecliserio recites he came out assessed the situation and gave us a roofing quote, as he states under budget and ahead of schedule is incorrect, he did his job as promised.  As for the statement had the homeowners jumping for joy and praised him and his crew for work done is a COMPLETE lie!  We have had nothing but problems since the roofing and shingles were replace, we even believe he and his company cut corners (insulation that was removed was not replaced back on our home) - thus the problems we are not having since the roof installation.  Per the work done, the roofing, etc., has a 15-year warranty.  **************** and Ecli Roofing has not held up their end of the bargain.

   

  Ecli memory seems a little shoddy about the gutters for our property, he was called out within the same year of installation.

   

  As Ecli quoted in his response heat loss from a house and lack of insulation is further proof he nor his company replaced the insulation removed from our home.  Now he wants to say we did not bring up damming for the contract, etc., WE AS HOMEOWNERS expected the job to be done to the best of his ability as the professional, not cheat us out of materials and truly not replace the materials that were removed.  We feel cheated, robbed - all we want is the problem fixed from ********************* and Ecli Roofing.  ALL we are asking is for his company to fix the problem. . . . .his response was not a response, his response was unacceptable because he feel as if his company did not make enough money from the job, so whatever happens happen. . .and that is not good business practice.

   

   

   

  *****************************
  Practice Assistant
  -----------------------------------------------------
  *************************************
  300 *************, *******, ** 60654
  T ***************
  F ***************

  M ***************
  
  -----------------------------------------------------
  **********************************************

  *Notary Public

  
  
  

  

  Business response

  03/08/2022

  march  7  2022    complain  16764284

  to Who  it  may  concern

  in August 2017  my   company  was  hired  to  replace  gutters  shingle  roof  and  siding  on  Mr. and  ***************  ******  at ********************************************************** Clud Hills, ill 60478

  Approximately 16 months ago, I was called to check a piece of gutter by the garage area due to some imperfection on the medal, this complaint was in front of the home for this property.  At the time of my visit 16-months ago, there was no mention with leaks or ice  damming on the roof, only that they (Mr. and ****************************) wanted me to remove and replace the new gutters again after almost 4-years.

  I did not understand why they wanted the gutters removed and I tried to explain to them that there was nothing wrong with the gutters and when I could not reason with them and have an undersatanding, I told them that there is no need for my services and my inspection of work was satisfactory and completed for that day.

  Now after 4 1/2 years or more, the complaint is that the roof leaks and they claim that have a 15 years warranty. I never in my entire carrier gave anyone 15 years warranty on workmanship for replacing shingles roofs or any other projects.  Warranty on workmanship of gutters, shingle roof and siding was and 12 months after installation.

  We wew not hired to install or replace insulation as they claim we took out or disturbed and just because there was an explanation about ice damming, the insulation issue came about.  ***** and/or hip shingles roofs have no insulation underneath and the attic area of a home is where the insulation would be.

  The contract was simple and self-explanatory, because we replaced only what we specified and agreed in the details of the contract and nothing else.

  As for ice damming, here is an explanation of the cause and effect, which the sequence of ice damming is as follows:  Heat loss from a house, (lack of insulation in home attic) snow cover and outside temperatures interact to form ice dams...The snow on a shingle roof surface that is above freezing will melt.  As water flows down the shingle roof it  reaches the portion of the roof that is below 32F and freezes.  This causes the ice dam.

  Customer response

  03/13/2022

   
  Complaint: 16764284
  
  I am rejecting this response because:  his response was copied and pasted from his previous response, its not a response..we paid for a job, the job have a warranty and his response is not fixing anything.  ***** Roofing need to be responsible and held accountable for poor workmanship!
  
  Sincerely,
  
  ************** And *********************************

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