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Find a Location

Infiniti of Clarendon Hills has 1 locations, listed below.

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    Business ProfileforInfiniti of Clarendon Hills

    New Car Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Business Details

    Location of This Business
    415 E. Ogden Ave, Clarendon Hills, IL 60514-2806
    BBB File Opened:
    11/22/2013
    Years in Business:
    12
    Business Started:
    11/11/2011
    Business Incorporated:
    6/23/2010
    Type of Entity:
    Corporation
    Number of Employees:
    70
    Alternate Business Name
    • Infiniti of Clarendon Hills, Inc.
    Business Management
    • Mr. Horst Korallus, President
    • Mr. Joe Belmonte, Sales Manager
    • Mr. Peter Korallus, Executive Manager
    • Mr. Joe Fruzyna, General Manager
    Contact Information

    Principal

    • Mr. Horst Korallus, President

    Customer Contact

    • Mr. Peter Korallus, Executive Manager
    Additional Contact Information

    Fax Numbers

    • (630) 286-7310
      Other Fax

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/18/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I went in to buy a 2018 Jaguar XE. Sticker price was only price available.$29,931. The car came with the original vehicle warranty. I traded in a car for $6,500 and paid $5,000 cash. I opted for NO additional warranties- I don't keep cars that long..or didn't want to. But my sales contract states the cost of car was $32,970.. I asked why my financing was so high because the loan came out to $31,049.50 financing. They stated that was all the taxes and fees..They put 'extended warranties' at the Loan signing and I stated no- they weren't extended warranties because they were same as what the car came with. I didn't want any additional things - only the car w the warranty that it came with. I did not sign any *************** and was told I wouldn't have them at the sales end. I did get a service and I paid $2978.79 out of pocket. I asked why they didn't use my vehicle warranty..they started this was not covered. I recently found out not one service trip was ever submitted to my vehicle warranty and that I did have a bogus extended warranty that they didn't use either.. But basically thru all the faslighting and turning things around on me to make me feel stupid or misunderstood was done intentionally. I called this extended warranty and they said no claims ever came thru. I asked how was in system as I declined ************ stated an electronic signature was used.. That warranty ended before my vehicle warranty ended - so there was no extended warranty on my car. I didn't want it, I didn't sign it and they charged me anyway...So I've basically overpaid this company over $10,000 to get absolutely nothing valid. So when I went to jag to get an issue fixed that infiniti sat on- my vehicle warranty just expired.. I was told you cannot sell an extended warranty unless it's an extension of the actual warranty.. Which they weren't. They were all covering the same exact thing and my car warranty was free. This is so overwhelming and I believe so much fraud towards me, I'm at a loss. I basically have a high car payment for a loan that is way more than my cars worth! This wouldn't be the case if they did the paperwork straight forward and did not try to maliciously confuse me.. I'm at a loss as to what I can do.. Please help. Thank you, *******************
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jack D

    5 stars

    06/07/2024

    Best service ever, only recommend whats need. Entire team is excellent.

    Local BBB

    BBB of Chicago & Northern Illinois

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