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ComplaintsforWatkins Jewelry, Inc.
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Complaint Details
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Initial Complaint
01/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Coo-Coo clock used at a rummage sale and took the clock up the Watkins Jewelers on September 24, 2020. He stated that it could take a while to get the parts because of COVID and because they needed to come from China. Since 2022, I have called monthly asking for an update and I am being told 2 more weeks. In December 2022 I went up demanding my clock back and he refused to give it to me stating 2 more weeks. It is not been over 30 days without contact and I still do not have my clock. I would like it repaired or returned. I am including my receipt showing REPAIR in the comments but they did not put what the repair is for.Business response
02/27/2023
the coo coo clock parts did eventually come in, but the consumer requested to get the piece back without repair. The clock is back in the possession of the consumer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.